Sylacauga Ace Hardware

I did not like how employees stared and just kept asking questions on the radio for someone to come help me at the Stihl aisle for a 30-dollar chain that I bought 4-6 months before for my chainsaw, and now y'all don't have it anymore. I'd rather take the trip to Talladega since no one in that store knows what they're doing or knows what type of chain for my chainsaw, even though it's a common 16 in. bar 0.43. 55 link. It's convenient to drive there; it's helpful unless it's Stihl-related. This store needs to train some people right.

I’m glad Sylacauga has a Stihl dealer! Can’t wait for the zero turn lawnmower to drop during the summer of 2025.

I looked everywhere and could not find what I needed. I went to Ace and they had a selection to chose from. The young lady that helped me was so very helpful and kind This will be my go to store from now on.

Staff are so sweet and helpful. This place is easy to miss as it's in a weird location in town.

Sylacauga Ace has what I need with friendly staff to help me find it! Always a good experience at this store.

Came in to purchase a specific Stihl chainsaw and they had the model in stock. Hayden was extremely helpful and has become a go to person in this store for me. He explained everything well, and made sure I fully understood the saw. This location has always been very helpful when shopping the store.

Hayden was the most helpful worker I’ve ever met. Very knowledgeable in all products offered at the store. 10/10 would recommend Hayden at ace

Im glad the good people of ace watch the "customers" that come in and with all the cameras im sure if they "thought" someone was stealing they probably already watched you on camera and then came to intervene which is what a good employee who cares about the company they work for does. You cant be mad at that! This is the cleanest most helpful ace I've probably ever been to. They always have what we need, always willing to help and very friendly atmosphere. Always shop and here and will continue to. Thanks Ace for being so awesome we really needed yall here in town!

Came into this store 30 minutes before you guys were supposed to close and as we are about to leave because you don't have what we need in-stock the younger women accuses one of us of stealing a box of nails or screws just because we don't want your help doesn't mean we are stealing.

The store was super clean and organized. I was able to find everything I needed, with some help from the great staff, and used my app to help with my purchase at the register!