- 10944 Aletta Ave, Culver City, CA 90232
- Residential Roofing
- Warranties Offered
- Asphalt Shingle Roof
- Gable Roof
- Hip Roof
About the Business
What people say about “Sweet Pool Repair & Replaster”?
Customer reviews for Sweet Pool Repair & Replaster are predominantly positive, highlighting their excellent customer service, reliability, and effective communication. Many customers commend the team's punctuality, responsiveness, and attention to detail when addressing pool maintenance and repair needs. However, there is a notable negative experience regarding scheduling and communication issues, which detracts from an otherwise highly favorable perception of the company. Overall, the positive feedback far outweighs the negative, making it a trusted choice for pool services.
What Users Like The Most
- They always arrive on schedule, are friendly, and respond quickly whenever I have a question.
- Tanner is always straightforward and honest, and there are no hidden fees.
- Their attention to detail was impressive.
- I wouldn't want anyone else taking care of our pool.
- They transformed it into a stunning, functional, and safe area to swim.
What Users Like The Least
- They canceled that morning, saying they’d come the next day... Friday came and went without hearing from them.
- I have exchanged several phone calls with their dispatchers who have promised to elevate the issue.
- The process of booking their services was a breeze, but their overall communication could be clearer.
Recommended Reviews
Excellent pool cleaning service! They always arrive on schedule, are friendly, and respond quickly whenever I have a question. I highly recommend them to anyone looking for pool maintenance or cleaning. If I could, I’d give more than five stars!
we've had sweet pool repair & replaster take care of our pool for a few months now and our pool has never looked better. we've tried other pool cleaning companies before and didn't get great results. tanner is always straightforward and honest, and there are no hidden fees. the monthly rates are very reasonable.
We contacted Sweet Pool Repair to come take a look at our faulty pool pump. They were scheduled to come out on a Wednesday but then they canceled that morning, saying they’d come the next day. The next day we didn’t hear from them so we called them back and got on the books for Friday. Friday came and went without hearing from them. We reached back on Saturday and they scheduled us for a 10-12 window on Sunday. It’s now a couple hours past that window and I have exchanged several phone calls with their dispatchers who have promised to elevate the issue to their manager to give me a call back. I haven’t received a call back and each time I get the same response from the dispatchers, promising to freshly elevate the issue to their manager. They have told me they don’t have direct contact with their manager and are unable to give me any alternate contact information.
I can’t speak to the quality of their work but I can say they have been very difficult to schedule with any reliability and if they do not show up it appears to be impossible to contact anyone who can do anything about it. If they don’t actually have availability they should just say that instead of scheduling appointments and then ghosting.
- 10944 Aletta Ave, Culver City, CA 90232
- Residential Roofing
- Warranties Offered
- Asphalt Shingle Roof
- Gable Roof
- Hip Roof