Sunpro - Rexburg, ID

They are so friendly every time we go in. The prices are great and have always had what we needed in stock. Highly recommend!

Sunpro has always exceeded my expectations with customer service when I come to them for DIY project materials. The staff there help me find exactly what I need, and they do so in a timely manner. I prefer to go to Sunpro just because of how amazing and helpful everyone is there. I feel confident addressing my concerns with them, as they always provide valuable feedback. The staff are all very educated and perform their jobs well.

I just want to jump on and stick up for the front desk staff here. They are great. Chris is so knowledgeable and it’s nice to have that. Kira is so personable and really works hard to make sure you feel heard. Lorin is great and makes the place feel a little
Lighter. Kearston can sell just about anything and she is so good at letting me know where I can save money. This place is great. Prices are sometimes cheaper other places but I choose to do business here because of the staff.

Everyone at Sunpro has been super helpful and insightful. If you have any questions they can find out exactly what you need. Come in with a problem and leave with a smile and some great popcorn.

Sunpro Rexburg is well stocked with hardware but I’ve had decidedly mixed service there. One saleswoman is exceptionally helpful, pleasant, businesslike, professional—quick to ask if you need help, and leaps to the task, cheerfully and efficiently. When she is not working, however, customer service can be exceptionally poor. I was trained in excellent customer service at a bank and know the challenges of the front line, so in turn I try to be a good customer by always being pleasant and polite.

Yesterday three salespeople were at the Sunpro counter in a virtually deserted store. I was cheerfully greeted by the long-time male employee. “Great!” I thought—off to a good start. Two young women at the desk stayed engrossed in their affairs as I searched fruitlessly for what I needed. No-one offered any help, so I finally approached the desk. One of the women was snacking on a bag of beans. I had to be the first to speak: “May I ask a question?” She continued snacking, and remained rooted to her spot as I politely explained that I’d searched for a specific bolt, but given the large selection had been unable to find it myself. She then unhelpfully replied, “it’s in aisle 8.” I’d just spent a lot of time searching aisle 8 to no avail. Seeing that I expected a bit more help, she reluctantly left her snack. Once found, we both identified the price per piece at 19 cents. I then counted out the 10 pieces I needed into my open hand so she’d know how to charge me. Instead of accepting this simple expedient, she insisted on giving me a lecture on how to write down the item amount and price, then directed me back to the desk where someone else would presumably ring me out. When we reached the desk, however, she had to ring me out anyway as the others suddenly picked this exact moment to leave for lunch.

Another time I special-ordered a 4x8 piece of 3/4”, pressure-treated plywood. While picking it up, I noticed a “2 free cuts” sign on the sales desk. Huh, 2 free cuts would be helpful! The long-term male clerk enthused with me that this was a great service. So I drew out exactly what I needed on a scrap of paper. Totally doable, I was told. I was then directed to the lumberyard where someone would cut the plywood for me. The man in charge of cutting that day was clearly new on the job. The cutting machine was half-buried under scraps of lumber. He had never worked it before. I had to explain to him how the machine worked, then watch him fumble to line up the job. I had to help him figure it all out. He felt embarrassed, I’m sure—I sure did, for his sake. I should have followed my gut and aborted mission. Instead I let him proceed. His measurements were off and near the end of the cut my piece hung up on some of the piled lumber. I got a long, crooked cut that was significantly off my required measurements. When I pointed this out, the man became flustered and swore he’d pay for the mis-cut piece himself, then got a supervisor. I had 2 choices. Wait for a new piece or take this one at full price. He would not even offer a discount, or free mending pieces for my trouble. I felt so terrible for the man who’d clearly received no proper training that I agreed to take the plywood home and work out a way to use it. Before I left, I went back inside and explained to the male clerk about the mishap and badly-needed training. Another yard kid could not identify a 2x2 framing piece to load.

Once I was charged for the 1/2” T-111 siding I needed, but was loaded up in the yard with 3/8” particle board instead. The surface side is similar and I failed to note the error until after cutting my pattern pieces. When I returned to explain, Sunpro’s clerks didn’t apologize and offer to make it right, instead arguing with me over my simple, minimal request for a refund for the difference in price. Even the manager balked.

I go to Sunpro because they’re a nearby, well-stocked hardware store. Most of the time there things go OK. Too often tho, they go seriously awry.

In short, hardware is well-stocked, but management is poor. Staff not well trained.

The gutter supplies here are great, had everything I needed to DIY my gutter, only place in Rexburg I could find downspouts!

Sunpro's customer service it top notch!! I'm so impressed with their willingness to answer all my questions. They carry quality products and take amazing care of their customers. I will be a customer for life.

The staff is helpful and they are willing to help the community by giving discounts to the local university for student projects. I've always had good experiences with them.

Have come here several times as some of their products are priced even better than Home Depot, and you don't have to drive all the way to Idaho Falls. Double Plus. Have been satisfied with their customer service here as well every time I have been in. Thank you.

I went in today and the manager was amazing. He was super nice, he answered my questions and gave recommendations, and went over the top to help me out! I can't help but write this 5 star review!!

Very helpful staff. I've always had a good experience here. They have good prices as well. If they don't have it, they will order it in or tell you where to look that might have what you're looking for.

I have recently begun woodworking and they have been extremely helpful. Their staff knows the answers to every question and don't force you to buy anything. They suggest what tools are worth spending money on and other tools that you should go but cheaply somewhere else while you learn. Also every member of the staff are friendly and willing to help and teach anyone. Their prices also beat every other place in town.

I was doing a major renovation on our home. Accordingly, I had the the opportunity (need) to visit every hardware store in town and the major ones in neighboring I.F. I have experienced consistently good customer service here. They have fair prices on most items and much better on some. The only down side is that they don't carry some more niche items that you would find at a big box store an hour away. However, they gave me a suggestion for a place in town that would custom fabricate the roof drip edge I needed at a price cheaper than the run -off-the-wall stock that was available at those bigger stores.

Over-all:

Customer service= 4.5/5; sometimes they just are too busy based on their staffing but if you wait they are always helpful and friendly. The lumber yard staff are helpful too.

Location= 5/5; just at the near edge of town, easy to get too from in town or off the highway, good parking. A major plus is that they are located in town thus saving time and money traveling round trip to I.F.

Price= 4.5/5, nearly always beats the competition in town in lumber and like buildung supplies and often the big box stores in I.F. but a few things are a bit higher. Some items they just can't compete with due to low demand in a small town. They offer a military discount which is great.

Selection 4.5/5; they have a lot in the way of building materials and that is really their focus. They don't have the wide range of items you would find at the home stores in IF and not quite the selection of hardware you would find at a hardware store. Once you know what types of things they carry it's no problem to decide whether you can get it there and they will point you in the right direction of they don't have it.

Hours 4/5; they open an hour later and close quite early on Saturdays so the weekend project guy may be out of luck if this is not anticipated.

Sunroc Rexburg is usually my go-to building material store in town.