Shakes To Shingles

I hired Shakes to Shingles through the state energy improvements program. They did a great job improving the efficiency of my house.

They didn't follow through with their referral program where they said I would get cash back for referring people to their program and I've had three separate people pay them to improve their homes and Shakes to Shingles no longer returns my phone calls or emails; maybe they've gone out of business, I don't know.

Job partially/minimally done over unreasonable extended period of time. Requested cancellation and refund, only partial refund received. Home energy audit completed by mentioned vendor referred by Liberty Utilities, late 2018, early 2019. Vendor was Shakes to Shingles, Rich Burns representative of the company. Agreed to contracted work and provided 50% deposit in the amount of $877.20 on 3/14/2019. Work agreed to and started 4/2019 with installation of a new bathroom fan that was to be automated to detect humidity and turn on automatically for exhaust. Two follow up visits by contractor, second by electrician with promised third visit by electrician by Burns, never happened. Fan does nothing more than a standard bathroom fan and installation is not complete, placing a square fan in an existing round hole leaving gaps exposed in the sheet-rock. Burns stated on last visit would replace sheet-rock, homeowner to surface refinish after unit was functioning properly. No further contacts by vendor or electrician, phone calls to vendor not responded to, received an email response 11/2019 promising completion of job before Thanksgiving. No further responses. Requested cancellation of job and refund 2/2020 as job was nearing the year mark with no advancement. Recontact twice during 3/2020 about lack of response, received excuses and promise to review invoices and issue refund less the cost of the fan installation. I expressed my displeasure with being charged for a fan that A. did not do what was promised to do after my perfectly good fan was removed and disposed of I assume, and B. gaps in the sheet-rock around the fan that I now have to pay to have fixed or do myself. I heard nothing back until I received $348.20 of my deposit back being charged the full amount quoted in the original proposal.