Logo of SERVPRO of York/James City County/Poquoson

SERVPRO of York/James City County/Poquoson

  • 100 Roxbury Industrial Center, Charles City, VA 23030
  • Industrial Roofing
  • Free Estimates
  • Licensed & Insured
  • Locally Owned & Operated
  • Metal Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
About the Business

At SERVPRO of York/James City County/Poquoson, we pride ourselves on our versatility and technical expertise, making us a go-to choice for both residential and commercial projects. Our comprehensive range of services includes roof inspection, roof coating, roof waterproofing, roof skylight repair, and gutter installation. We are adept at managing complex projects from start to finish, ensuring that every detail is meticulously handled. Our organization and consistency in delivering high-quality results set us apart.

We understand the importance of attention to detail, which is reflected in our thorough approach to every job. Located in Charles City, Virginia, we serve the surrounding areas with a well-coordinated team that is committed to providing durable solutions and long-term value for our clients. Whether you need a simple inspection or a comprehensive roofing solution, we are equipped to deliver exceptional outcomes.

What people say about “SERVPRO of York/James City County/Poquoson”?

The reviews for ServPro overwhelmingly reflect a positive sentiment, highlighting the team's professionalism, efficiency, and excellent communication throughout the water mitigation process. Customers consistently noted the company's quick response times and thorough work, which alleviated a lot of stress during difficult situations. Many praised the staff for their kindness and attention to detail, recommending their services without hesitation. However, there is a serious concern raised in a single negative review regarding management practices, which could affect perceptions of the company's overall professionalism.

What Users Like The Most
  • The service we received was excellent.
  • They were prompt and explained everything regarding the repair.
  • Great communication during every step of the cleanup process!
  • The cleanup crew was professional, prompt, and so nice.
  • The technicians were exceptional.
What Users Like The Least
  • The manager, Amanda, refuses to give out her supervisor's phone number to any of her employees.
  • There are accusations of stealing from hard-working employees.
Recommended Reviews
Overall Company Rating
Excellent 4.7
Out of 15 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Naudain Machen
Dec 2, 2024

The ServPro team did a great job with our water mitigation project. They were very careful in their work and kept us up-to-date with the status of the project.

Roger MCKINLEY, SR.
Sep 4, 2024

The service we received was excellent. The rep. came in a very quick response, got us cleaned up right away. We were very impress with this agent who was personable and very efficient, Many Thanks, Roger

April Jones
May 13, 2024

The team at ServPro were amazing. Robert was so nice, professionalism, knowledgeable and work very fast and efficiently. They provided me details of the process along the way. AJ was great and very helpful and professional. I am glad they worked fast in helping me get my home dried out from the water damages.

Terry Newsome
Mar 26, 2024

The office staff is phenomenal! At one of the most stressful times in our lives they went above and beyond to help and put our minds at ease. The cleanup crew was professional, prompt, and so nice. We recommend SERVPRO to everyone!

Kim Butler
Mar 13, 2024

Outstanding job! SERVPRO is extremely professional and paid attention to detail from beginning to end. They were prompt and explaining everything regarding the repair. I will always call SERVPRO when I need them for any future repairs.

Denise Burgess
Mar 1, 2024

Thank you Amanda and your team! Servpro did a great job mitigating water damage for us. They responded quickly and did a great job! Definitely recommend!!

Robert Watkins
Jan 16, 2024

The teams were incredible. I had three teams come out, and the service is excellent. I use Servepro again and again

Robert Butcher
Jan 14, 2024

Quick and responsive! Great communication during every step of the cleanup process! Directly linked to homeowners insurance agents so no stress. Very pleased!

Albert Carsillo
Jan 12, 2024

Your customer service is wonderful as your emergency services is just a phone call away. Thanks everything you did to help us .

Ronnie Hardy
Jan 12, 2024

This company did a wonderful job. They left the house clean every day.. when I say clean, I mean you could eat off the floors.. A great company..I would use them again, but I hope I want need them..

Anthony Zuvich
Nov 22, 2023

We were extremely pleased with the excellent service provided by the Servpro staff & technicians. All work in cleaning up our water damaged kitchen was done thoroughly and very quickly. The technicians were exceptional. We highly recommend their services.

Mike T.
Nov 21, 2023

The insurance company assigned SERVPRO for the mitigation phase of our water leak. They were prompt, courteous, and professional. Other than the noisy fans and dehumidifier in our kitchen for five days, I have no complaints with the service received. Would recommend to anyone.

Eric Benjamin
Nov 2, 2023

The entire SERVPRO crew that took care of my flood and water damage did a outstanding, efficient, and superior customer service oriented job through the tire cleanup process. And particularly I would like to mention the two-man crew that came out on the last day of the crawlspace insulation removal and drying! They did an outstanding job and went over and beyond their normal job to help me through my damage. They even went as far as to asking and removing the washing machine, which caused all of the flooding in the house. They did it by themselves, not knowing that I actually am physically disabled from the military, and would have a struggle removing it on my own. Their personal thoughts and consideration of me beyond their normal work meant a lot to me personally, and says a whole lot about the Servpro company and especially your team. I thank your company and especially your team that helped me to get through a bad situation and making it better for me to come through it. God Bless️

Ahmet Anday
Mar 3, 2023

Servpro of Williamsburg lived up to its name and reputation in every aspect of the work it provided to remedy the water damage at my home. Amanda Flores, Karen and Rick, the folks i dealt with, were very professional, knowledgeable, accommodating always on time. Servpro should be very proud to have these fine professionals on its team.

christina clear
Nov 19, 2021

the manager, amanda, refuses to give out her supervisors phone number to any of her employees. that alone should tell you enough about her “professionalism” and how she treats the people that work for her. also stole from her hard working employee, so i’m sure she would have no problem stealing from customers. very sad how she treats people.

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • 100 Roxbury Industrial Center, Charles City, VA 23030
  • Industrial Roofing
  • Free Estimates
  • Licensed & Insured
  • Locally Owned & Operated
  • Metal Roof
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM
We Answer Frequently Asked Questions
Pricing questions
1. What is the average roof replacement cost for a residential home?
+-

The average roof replacement cost for a residential home typically ranges from $7,000 to $15,000, depending on factors such as roof size, chosen materials, roof pitch, and labor rates in your area. Premium materials or complex designs may increase the price.

2. How much does it usually cost to replace the roof of a commercial building?
+-

The cost to replace the roof of a commercial building typically ranges from $5 to $12 per square foot, depending on several factors such as roof size, material, labor rates, building type, and local code requirements.

3. What factors affect the overall roof repair cost?
+-

Several factors influence roof repair cost, including the extent of the damage, roof accessibility, material type, labor costs, and whether it’s a general repair or an emergency fix. Minor repairs can start around $150–$400, while major repairs may exceed $1,500.

4. What is the typical roof leak repair cost, and how is it calculated?
+-

Roof leak repair cost generally ranges from $300 to $800, depending on the size and location of the leak, the materials required, and labor intensity. Complex leaks involving structural repairs or interior damage will cost more.

5. What is the average flat roof repair cost for commercial buildings?
+-

Flat roof repair cost for commercial properties usually ranges from $500 to $3,000, depending on the roofing material (TPO, EPDM, PVC), the extent of the damage, and roof accessibility.

6. How much is the mobile home roof replacement cost compared to traditional homes?
+-

Mobile home roof replacement cost typically ranges from $3,000 to $8,000, making it generally more affordable than traditional home roof replacements, due to smaller size and simpler structure.

Service questions
1. Should I stay home during roof replacement?
+-

It's not necessary to stay home during roof replacement. Roofing work is noisy and can cause vibrations inside the house, which might be uncomfortable. Most homeowners choose to leave during major parts of the project, but our team ensures safety and keeps you updated, whether you're home or not.

2. How long does roof replacement take?
+-

The timeline for a roof replacement typically ranges from one to three days, depending on the size and complexity of the roof, weather conditions, and material type. Larger or more intricate roofs may take a bit longer, but we always aim for efficient, timely completion.

3. How to hire a roofing contractor?
+-

To hire a roofing contractor, start by researching local companies with good reviews and proper licensing. Request quotes from multiple contractors, verify their insurance and certifications, and ask for references. Always ensure you get a written contract that outlines the scope of work, timeline, and payment terms.

4. How to check if a roofing company is legit?
+-

Check if a roofing company is legit by verifying their business license, insurance, and local certifications. Look for memberships in professional associations, read customer reviews, and ask for recent project references. A legitimate company will be transparent and provide all documentation upon request.

5. How to choose a roofing company?
+-

When choosing a roofing company, consider their experience, customer reviews, warranty offerings, and quality of materials. Make sure they provide clear communication, detailed estimates, and a solid portfolio of completed projects. Local expertise is also a major advantage for understanding regional roofing needs.

6. How do you know if your roofing contractor is ripping you off?
+-

Warning signs that your roofing contractor might be ripping you off include vague contracts, pressure to pay large upfront deposits, lack of proper documentation, and unexplained price increases. Always ask for itemized estimates and written guarantees, and avoid contractors who avoid answering your questions directly.

Other Filters 0