SERVPRO of Shelton, Naugatuck

Great service, explained what and why things are being done.
Everyone was very helpful, prompt (honestly, very fast for a week before Christmas), and knowledgeable.
Thanks to José, Martín, Brayan, Omar, and Gilberto.

We had extensive flood damage to our first floor after Hurricane milton. The entire ServePro was on the job the day after the hurricane. These guys traveled all the way from Connecticut. It took a week to fully clean it up but everything is now bone dry and the wood floors are stripped and the drywall is cut. Wonderful team everybody friendly. In particular I would like to highlight the job that Brayan, Jorge, Jim, Juan R and Juan G, as well as Jeff. These guys are workhorses!

Back on Christmas Day in 2022, I woke up to a few inches of water in my basement due to my water heater failing. To say it was disheartening on a day that should be pure joy is an understatement. However, Danielle, Jeff and Juan to the rescue! They made the process smooth and easy. Danielle was by my side from beginning to end. They were at my home by 10am cleaning up and setting up blowers/humidifiers. They left the blowers for 6 days and came back to check on them. Danielle also went out of her way to find me a plumber that would come to my home on Christmas morning. They did such an amazing job. I highly recommend this team to everyone!

else that water damage

This review is long overdue. Where do I begin.
I have never received such incredible service from any company as I did from Servpro of Shelton. Danielle and Chuck are angels that crossed my path in my desperate time of need. I called Danielle in tears, completely overwhelmed by the circumstances we were experiencing. She not only listened with a kind ear, and heart, but she directed me to the right individuals, namingly Chuck!! They expected absolutely nothing in return and have helped me tremendously with the issues I was having with my home, and there were several. With complete selflessness, they have guided me in all the right directions in order to get my home repaired properly. They have given me advice, referrals, recommendations and are still there for me when I need their help, at no cost. Not only are they still there to help, they have even reviewed photos that I have sent them of work done to my property, giving me the reassurance (based on what they could see) that the work looked good. They have done this completely out of the kindness of their hearts, expecting nothing in return. I have never worked with individuals who truly want to help in the way that Danielle and Chuck have. My anxiety was at an unhealthy level, to the point where I could not eat. Danielle listened and helped bring me peace. Chuck actually drove to my home, which is about an hour away, just to look at the issues and guide me in the right direction. He did so knowing he would not be doing the job because we were too far. It was a complete selfless act of kindness. This is the type of company that I will always recommend. They say that you go through life meeting angels that will guide you through your most difficult times. I can honestly say that Danielle and Chuck are my angels and I will forever be grateful for all the help they offered us with our home. We are finally in a much better place and our home is safe. This is ALL thanks to them. I would recommend them without hesitation. If you're looking for a Servpro location, look no further. They own a few franchises so if you are looking for help with your home, give them a call. I guarantee you will not be disappointed. Thank you again, Danielle and Chuck. I wish there was a way I could thank you for all the good you have done and for the kindness you have shown my family. Wishing you the best, ALWAYS!

Had mold in my master bathroom and was recommended servpro by several people, I can't say enough about the quality and dedication of the workers and work performed. Clean neat and on time. Highly recommend this company, truly great work. Scott D was on point and very professional.

Thank you to Bryan, Ricardo & David. They did an amazing job with my basement. The time management was on point and the overall experience. Thanks again !

This crew did an amazing job responding to an incident at our house this week. They were very timely and professional. I would highly recommend them!

Awesome experience from start to finish. Had a water heater burst early this AM. Contacted Contacted Servpro and within an hour had a call back and talked with Jose who came to the house to do an estimate of damage. He contacted my insurance company and within three more hours a crew was here to begin remediation. They were awesome. Yimi and Gilberto were working nonstop and a pleasure to have here. They did a tremendous Job…! Nothing but praise for the crew…!

Rob and Jim were very informative and sensitive to my stress level. They were very professional and would recommend them. Thank you for all your help!

This is the best crew I've ever had for my housing needs. WOW. Professional, quick, neat, clean, responsive and careful with my items. I HIGHLY recommend Mario and his crew.. Thank you Mario. The best.

These guys were fabulous. Had an emergency burst and they handled it start to finish. Mario and team along with Brayan and Ricardo are first rate.

Great service - highly recommend l. Brayan Ricardo and Yimy did everything they had to do and very professional. Highly recommend !

Servpro "my heroes" helped me and my elderly handicapped Dad through a terrifying dryer vent fire. From start to finish we were aired out, cleaned from top to bottom and restored in just 3 short days. We are eternally grateful for the assistance and guidance and compassion. John Conrad and Jeff Schilling are shining stars and both very knowledgeable, professional and were respectful throughout. We'll never forget what you did for us. Thanks a Million!

Team Luciani Omar and Jose were awesome, prompt, neat and on time, explained things to us where we understood it. Do have to complain about how time consuming it was to find where to do the review, other than that everything was good.

I don’t know what I would have done without Mike Mazzone and the crew from Servpro. Had a garage fire. Mike handled everything and answered all of my questions and concerns. We received exceptional service from Mike and the Servpro team and they were very professional. The team did a completely thorough job. I really felt like I was in good hands! I highly recommend Mike Mazzone and the Servpro team!

Can’t thank them enough for everything they did to our home bringing peace of mind to a very stressful time. Highly reccomend!!

Spectacular service from the ServPro team. In a tough situation they calmly delivered exceptional and reassuring performance. Mario Marcati in particular was spectacular and is a true asset to the Firm.

I can't say enough about the service I received from Matt Caulfield and the crews from ServPro while dealing with a situation at my house due to a washer malfunction.
I made the call late at night, and Matt was at my house in a short time. After he made the assessment and explained everything, Chris and Zach came with all the necessary equipment and set it up. I am so impressed with their technical knowledge and professionalism. I was so stressed and exhausted, and yet, even though they were working through the night, the crew was calm and pleasant.
The drying-up process has been monitored carefully, and some adjustments have been made.
So, I am writing this review to let anyone know that if you run into an emergency, call ServPro immediately, before the situation gets worse.

Mario and Ashley made my mold remediation happen! Ashley was so good at explaining the entire process that I felt confident and at ease. I really was in good hands. I don't recommend mold, but I DO recommend Mario and Ashley's team when it comes to doing a thorough and complete job.

John is amazing. He knows exactly what to do when there is trouble. He is kind, patient, and understanding when things are tough and goes the extra mile for his customers.

My interactions with Johnny and the team at Servpro have all been very positive and I have found them to be extremely professional and reliable. I would recommend Servpro of Shelton, Naugatuck to all of my family and friends!!!

Mario, John, and their crew made what I thought was one of the worst times of my life, almost painless. They helped with packing, storing, cleaning, and moving everything. They were very on time and up front at every turn. Should another unfortunate event arise, Mario will be my first phone call.