SERVPRO of Palos Verdes

I’m not really good at posting stuff, but I’ve been dealing with Servpro and it’s been a bad experience two years ago they put floors in my house wooden laminate from tile and I feel like sometimes I’m walking on air. The slats are loose. I’ve been waiting for someone for a whole year to come to fix my floor, I have asked the supervisor many many times to come and check on my floors. I am now in the process of trying to call again this morning. Slats are moving their gaps and it’s not looking good. This probably won’t help anybody, but I’m upset at Servpro. They didn’t do what they were gonna do at my house .

I had a mold attack in my guest bedroom. That and I live in an older building with asbestos in the walls. Ian and Jonathan from Servpro PV did a fabulous job cleaning up the mold and making sure the walls were dried out. I recommend them.

Initial contact was friendly and proactive but became unresponsive coinciding with insurance denying to pay for the claim. The friendly technicians came to my home on a Friday afternoon, drained the water, set-up dehumidifiers, and told me they would return on Monday to remove carpet and open walls. I cancelled my patients on Monday in order to be at the house and they never returned. I called twice on Monday to find out when they would return and did not receive a call back. Meanwhile the wet carpet was still on the floor right next to the baseboards so I had to call another company to come and remove the carpet and baseboards. Servpro finally called me on Wednesday morning two hours before they intended to show up and claimed that they had called and scheduled this with me beforehand. It seems they are used to working with people who have stay at home partners, are retired, or for some other reason are at home at any time.

It was my first time dealing with a small pinhole leak that caused a lot of damage. I reported it to my homeowner's Ins on Mon and Miguel, Jonathan and JT, of SERPRO in PV, showed up on Tues. They were very professional and thorough in taking moisture readings of all the damp areas the leak had caused. If something like this ever happens again, which I pray it doesn't, I will ask for these guys by name...great job guys

We had a large water damage in our home from a busted water heater. Servpro came out right away! Our whole first floor was flooded. From the crew that came out and the office staff were very professional and polite. They also also did our reconstruction! Such a great staff all around. I highly recommend!!!!

The water damage that I had with a leak on my roof was settled and steadfast with a delightful crew. From determining and explaining the work needed to be done, to the drying and reconstruction needed this company is well managed and highly recommended.

Servpro of Palos Verdes was amazing!! Professional, knowledgeable and to top it off great customer service! Main water line burst, my Living Room, Dinning Room, Office and Kitchen were affected. Not a great thing to come home to from Vacation. I called Servpro, they came and explained the complete process and answered all my questions. The crew and office staff went above and beyond to accommodate my concerns. I cannot say enough positive things about the whole crew. Highly recommended!

I have an old friend who told me he had a severe case of the mold cheese. So, what did i do? I called ServPro for my good old pal, sent them out, and took care of that mc, stat!

work.

I had a sewage back up and Servpro was here right away to help. I’ve never dealt with water damage before, but they walked me throw the process and their communication was great. They not only helped with the clean-up but also helped with the repairs after the clean-up! One stop shop, highly recommend!!

Servpro of Palos Verdes was amazing!! Professional, knowledgeable and to top it off great customer service! Our pipe burst in the kitchen and we ended up with 2 inches of water to swim in. I called Servpro, they came and explained the complete process and answered all my questions. The crew and office staff went above and beyond to accommodate my concerns. I cannot say enough positive things about the whole crew. Highly recommended!

Servpro did a wonderful job of tearing out my washroom and adjacent bathroom after our plumbing broke. And they were friendly too!! Would highly recommend them.

Vince and Sanja were a great team to work with. I was impressed with the courtesy and professionalism. They definitely made my tragic experience less stressful than it could have been.

Servpro of Palos Verdes is a great company with excellent staff and great service! Love them! Mold was a big health and home issue for us and they solved the problem perfectly!