SERVPRO of Orangeburg

I had all of my ducts cleaned and I was truly pleased with the way Patrick and his group of young men worked in a professional manner. They even fixed a vent that wasn’t attached correctly. Keep up the good work!

Servpro came to my church and cleaned a large area rug for the children’s Sunday School room. Who knows how long it has been since the rug had been cleaned. The rug had several large stains on it. Mike and Max were on time and treated the stains and cleaned the rug and it was like night and day! Yay! We don’t have to buy a new rug now! I highly recommend Servpro. It definitely was a 5 star experience.

From the time I first spoke with Emerald until I said goodbye to Patrick and his crew it was a fantastic experience. They were very patient with me and answered all my questions. Loved Patrick's crew. Very polite and professional.

Servpro cleaned my carpet , couch, area rugs and have cleaned my car . They did an outstanding job . The staff is very friendly as well .

Initial call was placed for a quote on air duct/HVAC cleaning to the Orangeburg location. The female representative asked how many ducts were in the home and was told 8. She then quoted the service would be around $146. After the technician finished the work and called the office, we were told the service total would be $600!!

When asked why the price was different from that quoted, the office representative admitted she thought the service scheduled was for carpet cleaning.

RECOMMENDATION:
QC Faulting, SERVPRO's protocol for scheduling services should include an emailed invoice to all clients to confirm appointments prior to includes date, time, service, and amount). Also, all employees dispatched for appointments should have their schedules and parts synced with management every morning prior to departure. Finally, paid invoices should not come in the form of a business card. We were not given a paid invoice after service completion and was promised it would be emailed at a later day (office representative should be responsible for this).

Absolutely unprofessional and poor business practice. The only variable preventing a 1-star was the service technician that performed such greatservice..

I will definitely not do business with this location again.

Used this company to do asbestos testing. They missed an appointment, finally came out and did the test to see if I have asbestos is my walls. When I received the bill it was for $360, the estimate on the service was for 357. When asked for a breakdown of the charges I was told they didn’t do that because they outsource the testing. I said well the estimate was for less, Theresa told me that all she did was collect on the invoices she didn’t do the billing but there was no way they would know what the charges were before hand because they outsource the work. I know it’s only a 3 dollar difference but there is no transparency with the company. Theresa was calm and respectful when I voiced my complaints tho. Also, they pass the fee to use a debit/credit card to the consumer which is 3%

ServPro was a pleasure to work with and have remediate my issue. The guys worked hard and the office staff was a pleasure. Highly recommended. Pricing was good also.

They were on Time , Very courteous and took care of my Carpet well. I would recommend them Highly. And Betty at thee office is Fantastic

The Gentleman were on time did a Fantastic job they cleaned up I will be utilizing them again. Great Job

Thank you for your support and services I was very happy and pleased with your services today and thank you so much for your service and support you all did a great job.

Max and Michael did an outstanding job in cleaning the carpet and the tile at our inn and restaurant. Thank you for your attention to detail. You're the best.......

Professional, friendly and absolutely felt as though, they listened to the issue. Tab is a very good leader and has a respectful crew. Barbara very polite and scheduled us immediately for water extraction.

Use Servpro after my father in law died. He lived in this house for years and never cleaned it. After Servpro finished, the house looked like it was brand new. Very professional personnel and very proud of their fantastic work. Would recommend for any kind of job.

OMG AWESOME COMPANY!!! The guys (Max & Andrew) did a SUPERB job cleaning my carpet. They were very fast and professional!! & I can't forget the nice lady who made the appointment, She was very knowledgeable and professional!!! Highly Recommend!!!