SERVPRO of Gadsden | MERGED

When you have an early morning plumbing catastrophe that results in partial flooding of a public library, you need the help of professionals to clean up the mess! Production Manager Kyle Hamby and his Servpro crews arrived within twenty minutes of our initial distress call. Kyle carefully surveyed the damage, explained to us what damage had occurred (some was not visible), described to us what our options were, and set into motion the best plan for our particular situation. Throughout the day Kyle monitored the crews, with Theresa Smith of Marketing & Advertising dropping in to check on progress. In the following days, Kyle and his technicians ran dehumidifiers and fans while continuing to monitor moisture levels until we were out of the woods! If not for Servpro’s quick response time and incredible communication, we would have lost valuable hours being closed to the public. All in all, we only opened late one day, and that was by two hours! Thank you Servpro!

Theresa Smith has been so helpful to all of my clients. She doesn’t just meet me at the scene, she typically beats me to the scene. It’s so great to know that I have someone that will hold my clients’ hands from the beginning to the end of the claims process.

Great company that takes care of our policyholders in the time of need.
Theresa Smith is very efficient, reliable and is always there to help.