SERVPRO of Central Honolulu, Kapolei

Allan was punctual and very helpful. Allan expeditiously set up the equipment, explained everything and schedule the follow up for the next day. Thank you.

As a Property Manager, I’ve used almost every mitigation company on island. Billy is responsive and has great communication and follow up, everything a customer could ask for. I stand by my 5 star rating for Billy and the Servpro Central Oahu team!

I have worked closely on several projects with Billy. He is incredibly responsive, reliable, and always goes above and beyond both for the job and the management of his team. It’s such a relief to work with a team that shows up on time, communicates clearly, and consistently does a thorough and professional job. The site always looks spotless after they leave. Highly recommend to anyone looking for quality service and peace of mind!

JD, Kelvin and Phillip were kind, courteous and very professional! We are overjoyed to have our home back and better! Thank you for all of your hard work, it did not go unnoticed!

The crew was very kind and courteous did an awesome job the lead ray peni and kelvin answered all my questions with pack out

The rest of the crew Philip rocky and flamie worked well together to get the job done

Ronald Sipiri was very professional, polite and able to complete the job on the same day! He was very thorough and took care of mold that was on surfaces in the entire area. We are very relieved and appreciative of the quick response and thorough work! Mahalo!!

Kelvin and Rem did a fantastic job. They were on time and finished the demo earlier than expected. I’d highly recommend their services to anyone. Mahalo!

Kelvin has been a very helpful infividual assisting us in our recent flooding event. We would like to congragulate him by sharing how great an employee he has been. Mahalo always.

The whole team that helped us (Josiah, Raj, Alan and Kellvin) really did a great job getting our unit dried out; from the extraction and assessment (Josiah and Raj) and daily monitoring and movement of equipment to maximize moisture extraction (Alan and Kellvin).
I am very thankful for their expertise that helped dry the apartment as fast aspossible, keep the air clean and prevent mold growth.
Mahalo nui loa!
C.Manzo

Ronald was good! Allan was good! Ronald did the inspection. Allan did the monitoring. Allan unnecessarily put some blowers in my unit but it was not needed but other than that was good. Prompt, polite, courteous, responsive. Thank you!

Kelvin and Ram were very welcoming and informative. Answered all of my questions and made me feel better about the over all situation. I would highly recommend.

Very polite and understanding! Did an amazing job and good communication! Definitely recommend! Tristian was the one who came in and explained everything

Ram, juan, seki, chance and Allan tended to the emergency in my unit 1601 allen did fantastic by montoring throwout the week and weekend drying my room highly recommend this company

Great company, friendly techs. Allan and his team did a great job drying my unit after a water heater broke in the unit above mine broke and flooded the unit. It leaked into my unit. Allan and his team came the next day, thoroughly checks for moistuee, and set up their equipment and finished within the estimated 5 days. Allan explained what what they were doing and why, how long it was going to take, and answered all my questions professionally. Fans are a bit noisy but I’ll take loud fans over mold any day. Great work guys! Very professional and helpful.

Jeff and Raj came to help
Me with a leak at my apartment today and they were amazing! They were kind, courteous, helpful and knowledgeable. Couldn't have asked for a better team. They made a bad situation feel a whole lot better. Thanks guys!

These guys got out here really quick when I had an explosive pipe flood in my basement area. Cannot recommend them enough. Raj, Philip, and Kelvin: Super professional!

Recently our shop got floored from the neighbor on top. Servpro brought their crew, They came and demo the flooring. They were fast and professional. Thank you to Kelvin, Philip, Ram and Allan. Waiting on the vinyl flooring for them to install.

Servpro workers Kelvin and Philip are very nice and friendly men, did an excellent and efficient job , They really made things easy to deal with in cleaning and taking the molded walls , I will definitely recommend them to my Family and Friends if they need service and good people that can be trusted.

Allan set the machines for meditation to dry our water damaged walls. Did a great job. Recommend servpro for future jobs.

Josh n Rocky came to pickup damaged furniture n appliance on the last day. They were excellent in helping us with good service.

Allan and Josiah started the water mitigation work on March 28th at our unit #205. Every day they arrived to take readings and advised us on the next steps to be taken. Both were very professional and courteous to us. Water mitigation was completed on April 4th and we are satisfied with their job performance. Thank you Servpro.

We had a horrible sewage flood in our half bath, adjacent laundry, and foyer. After the plumber came to diagnose the cause, servpro came out to mitigate the damage and disinfect the space. They placed a large dehumidifier and a HEPA filter in the area to dry out the walls and cleanse the air. Allan and Josiah along with Juan and Chance were very attentive to our needs. We had a few issues with a leaking dehumidifier and then our washer drain hose was not properly placed into drain after it was placed back in our laundry closet. Both issues caused the areas to be reflooded which was extremely frustrating as this added more drying time. But in each instance a call to the company had workers here quickly to cleanup and fix the situation. The technicians were all very polite and focused. They gave me an update on the progress each day that they came out. We still have a long road to complete demolition of the damaged walls, but I'm grateful to servpro for being available so quickly to help us.

Kelvin and Philip did a great job on the demolition of old cabinetry and flooring. They sealed off the area to prevent any debris form getting into the rest of my apparment. They also ensured that they throughly cleaned up before they left. I appreciate that they went over what they did and addressed any issues I had.

Alan, did a great job. Courteous and friendly. Keept me informed of the procedures and cleaned area and debris. Great team.

Kelvin & Roko were excellent communicators, respectful and efficient. This type of work is never convenient but they made us feel supported and made a clean space for us at the end of each day.

Contacted Servpro on March 5, 2025 to help me with an heavy-duty appliance cleaning issue in my home. The Servpro Operations Manager, himself, William Brymer, returned my call, assessed the job then contacted a vendor who he worked with closely and better suited for this particular task. Within two days, spoke to the vendor and I’ve got an appointment and assurance that the job will be successfully completed tomorrow! Not only did Servpro 1) answer the phone and return my call, but 2) they were the ONLY company that made the time and had the patience to figure out a solution.

Mahalo Mr. Brymer. Appreciate this!

Am sending in review of Contents dept only
Returned stored furniture on Thursday March 13 to unit at Keola Lai
Pene and crew were very careful to protect home and contents - carefully unwrapping and re-assembling furniture when required.
Very professionally done with friendly and competent service

Tevita and his team were nice and quick. The storage unit we rented caught fire and they were contracted to do the clean up. Very nice guys, and the most professional part about the whole ordeal. Wish we could say the same for the Storage company itself.

Tyrone Josh Philip
Were very efficient and easy to work with.
I also appreciate the caring and smiles they exhibit which eases the stressful situation. Mahalo!

Tyrone, Kingston, & penny did an excellent job in following our directions & helping pack back & deliver our household items. Highly recommend these guys for job.

Ray & his team (Joshua, Peniagi, Tyrone, Orihah) were awesome!! They were very careful packing up my personal belongings. They were very courteous and respectful. I will highly recommend them to family & friends and co-workers. They deserve 15 stars, too bad the max rating is only 5 stars. Thank you very, very much!!

A very, very happy customer

I had the opportunity to work with Brett one of the Managers at ServePro. After a terrible flood in the building where I lived. ServePro was the first and quickest to respond to my emergency. They arrived ready to work. After everything was dry. They offered to repair all the damage that occured from the flood. They walked me through everything step by step. Helping through a tragic time taking the stress off of my shoulders and got the job done. Thanks Brett and thanks Servepro.

Gary Hull

Joshua and Allan were extremely helpful with taking finding and fixing the water damage that happened when a pipe burst. They were here asap to take care of the problem. Afterwards Tyrone was a extremely helpful and event the extra mile to help with picking up the fans and everything.

Allan and Joshua did a great job from Servpro! They calculated necessary machines needed to dry out my condo after a major leak from a unit upstairs. After setting up, they checked to see if placement was correct and that the electricity didn’t trip! I appreciate the extra care and time that they took to make sure I would have the least amount of damage. The whole team was terrific! Thank you! Robin @ Academy Tower

My name is Momi and I am the resident manager at Academy Tower. Last night our building had a leak that involved 14 units and 8 resident storage units. Joshua, Raj, Peni and Ray is the team that arrived. They went straight to work, talking to our residents, investigating each unit. The information they gather helped them to know our residents schedules for follow up visits. They made what would have been a nightmare for me to a smooth seamless job. My stress and worry disappeared. The residents fears were eased by their professionalism. The residents only had good views of your team. They were polite, knowledgeable and hard working. They worked around the schedules of our residents, willing to stay as long as was necessary. We are talking 14 units, both bathrooms , closets and a few bedrooms. Their van was filled with as much equipment that it could care, yet that was not enough. They returned quickly after resupplying the equipment. Thank you for an incredible team and making my job simple.

For remediation work in our condo after a water leak, Ray was very helpful and returned to our unit multiple times to make sure everything was working properly. Excellent service

Special shout out to Josh, Ray, Peni and one more gentleman whose name I forgot (sorry) that came in on their Sunday to respond to a really bad water leak at my condo. These guys were professional and very polite, even being mindful of taking off their shoes before coming inside. Much Mahalo.

The apartment our family lives in had quite the flooding incident from units 1-16. Thankfully Raj, Penny, Ray, and Josh from SERVPRO came to save the day! They were professional and friendly. We had lots of questions and concerns, but Josh patiently and calmly answered them all. The team reassured us that they’ll be here to help us get through it. Big mahalo once again to Raj, Penny, Ray, and Josh!

I would like to say thank you to the Servpro workers on the demo team, they did a excellent job Tyrone , Josiah and Xavier

Tristan and Chance took care of the attic issues in our rental really quick and provided meaningful updates along the way. 100% recommended!

Allan, Raj,Joshua & Eric set up fans and did a great job communicating what they were doing and what they would do. Water leaks are never fun. Thank you!

Allen, Eric, Raj, and Josh were lifesavers! They answered late at night and had the entire team at my apartment helping contain the water damage. They were friendly and very professional. They explained every step to me and weren’t trying to over charge or add anything that was unnecessary to get the job done to a perfect standard. I highly recommend this team and would call them first anytime I have an issue like this again.

Allan was an excellent communicator. He called each day before arriving to take readings on the dehumidifiers and kept my husband informed of the progress for 4 days.

Alan from ServPro is an absolute lifesaver! He arrived at our home late at night (around 11:30 PM) to address a serious mold issue and excess moisture, and he went above and beyond to make sure everything was taken care of. Not only did he set up professional equipment to dehumidify the space and ensure fresh, clean air, but he also took the time to walk us through how it all worked. His friendly, courteous, and kind demeanor made a stressful situation much easier, and his clear explanations helped us feel confident in our family’s safety. If you’re looking for someone who genuinely cares about their customers and does the job right, I can’t recommend Alan from ServPro enough!

Ron Sipiri and Alan Kilapura were professional, courteous, and provided step by step process for my claim. I was confident in their work and helping me get through the flood.

Mr. Alan did a great job on extracting, drying up, monitoring the status of extractions and drying my ceiling, walls and floors everyday. Alan was calling at least thirty minutes before he comes to check or to do a monitoring in my unit. Alan was explaining the status of extractions and drying after checking with his apparatus. Alan was responding right away anytime when I have questions. He’s a highly recommended. Thank you for your service.

I worked with Brett. It was very easy and fast. They got everything done for me. I would use them again.

Rey and Allan did a good extracting all the water in the kitchen and the living room carpet and response quickly from Servpro.
Allan did a great job on the mitigation drying complete and the attendance on time. Servpro did a great job.

The Servpro pack out team were incredible. I’d like to thank Rey and particularly provide a shout out to Peni, Tyrone, and Kingston for their untiring efforts with many thousands of pounds of our personal property! We couldn’t have done it without him! Mahalo Nui!

Allan did an amazing job of clearly communicating the mediation process, gave tips on how to make it go faster, and was always keeping me updated on when he would be back for the next appointment. He helped make a stressful process smooth and leas scary!

The drying process was well taken by Allan Kilarupa and I recommend him and Servpro of Kailua & Cental Honolulu for a brilliant job. Keep it up

I've had the pleasure of meeting an AMAZING team for a two day pack out. Heather, the leader of this amazing team, is very organized & made me feel like our household items will be handled with nothing but care. Lucy is a hard working 80 year old short but strong little lady, full of energy & just overall a ball of light. Josh and Peni are young, hard-working, and so very respectful, and really take the time to wrap and load our things. This A Team I highly recommend & I look forward to welcoming them back with our belongings.

Shannon really listened to what we needed, made good suggestions, and got all the work done early. Our condo actually looks better than it did before the flood. Thank you, Shannon Krakover!

Frank helped me out a Lowes recommending the better water proof floor board lining instead of the foam that just sucks in moisture. Great company when they will help you out with questions in a store.

We were very pleased with the Servpro team of Jamal and Ram. They did a super job of staging the repairs so that we had the least amount of impact. They finished the job in a timely manner and keep us appraised as they progressed through the repairs. I give them the highest grade possible for their work.

There was water damage in the unit from a busted pipe that caused mold and compromised walls throughout our common area, kitchen, and bathroom. Our home looked awful, but thanks to the Project Manager Frank and his workers Daixin and Hua, they made our home look brand new! They not only did the job, but they did it correctly, no renter's special treatment. They take pride in their work, operate professionally in every way, are very accommodating, have a high quality of work, are caring, and are communicative.

Thank you again for your service!

Had the pleasure of working with Shannon K. at Servpro- she was efficient, professional, very pleasant- also went out of her way (geographically) to complete our project! Wish I could give her six stars!

Frezno and his team Kana and Alika did a fabulous job on the repair of my 1st floor ceiling! They were fast, efficient and courteous. Like the ServPro motto “like it never happened”…

We had a water problem at our home and the insurance company hired Servpro to come in and fix the problem one in which they left machines to help dry up house it had to be checked every other day the technician that was assigned to my house was the best he listen to all of my concerns I was so polite about everything thank you nale u are best

Ron and Nale were awesome! They were very courteous and hardworking and friendly! their prompt arrival and communication on arrival time helped as well!