Rusco Window and Cabinetry

Steve and the crew did an excellent job of replacing my storm windows on my house, they even helped with replacing a couple of broken panes on the inside. Very professional installation and they were up front with an additional charge because of some additional trim that had to be added. Overall project cost was still within 10% of the estimate.
Rusco Windows are still the best in the industry in my book!

I've returned to edit my review. My first door from Rusco did admittedly have issues but after only one call the company worked very hard to make things right and they were by the end.

While I can't say it was a smooth ride start to finish I will say this company made every effort to fix it. I'm the end they did just that!

We just had two large picture windows installed. We were very impressed by the installation team. Very knowledgeable and knew exactly what to do to take care of a problem with the previous windows. Showed up promptly at 8:30 and were done before noon. The replaced woodwork was an exact match. They were very conscientious about cleaning up after themselves. The salesman was OK but where Rusco shined was with the installation team. Would definitely use them again!!

Jeff and the team at Rusco were great to work with on our stained glass storm window project!! They were on time and did everything they said they would do. Highly recommend them and I will be calling Rusco in the future! Thanks team Rusco!

Jordan and Ryan were super friendly and had our cracked window replaced super quick! Wonderful job by those guys and Rusco Window Co., Inc.! Will definitely call them again if we need window work!!

We recently downsized to a Park Model home in Northwestern Minnesota. With only single paned windows, we called Rusco for ideas. We opted with interior magnetic storm windows. We measured, we measured wrong...even though the fault was ours, they were still willing to cut them down for us. I am so pleased with our windows and even more pleased with Rusco Windows customers service!!

Very happy with our 2 new windows and patio door. Can't wait to see the difference this winter with better quality windows and insulation around them. The install crew was professional and friendly. From the original estimate to setting up the install, Ryan was great. Good communication between us and the company. Always kept us posted on the window install.

Ryan, our salesperson was amazing. We had some issues during and after install of our new windows and Rusco took time to correct the issues and change their policies to eliminate the issues from happening again in the future.

Worst installation of storm door and poorest quality of storm door that I have ever experienced from Rusco, and I am a longtime — until now, always satisfied—customer. I used to sing their praises. This will be the third time I will need to have someone come out to fix a problem and the door has only been in place for a couple months. (It would be fourth, but my husband was able to fix one of the problems.) I feel like I paid a hefty price, but got a second-rate job. The first issue was a manufacturing problem with the Larson storm door, so a very nice man from Larson in Brookings came out and replaced a part. The second issue was a warped trim piece that had to do with the installation. It took quite a bit of follow-up (e-mail and phone) to get someone here, but in time a very nice man from Rusco came and applied more nails and squirted lots of adhesive. Maybe texting would have been a more effective way to communicate. All the people I have worked with at Rusco have been very nice. I appreciate that. But it seems the quality I have counted on from Rusco is missing. Maybe Covid has taken away workers or maybe the training or oversight has changed. I don’t know. Maybe this public review will cause greater urgency in getting the most recent problem fixed. The most recent problem: water fell on my head when I opened the storm door this morning. It felt pretty good because it was hot out, but I’m pretty sure this isn’t supposed to happen. Oh, and there’s now water between two layers of glass in the lower half of the door—an area that doesn’t even open and I can’t even access. I don’t know how it got there. I’m sorry to give such a poor review to a company I once had a lot of respect for. And I’m sorry to give a poor review to people who are genuinely nice.

Great crew really nice people first time I actually been there nice products if you're looking for Windows and Doors cabinets check them out

I had other window companies come to my home and quote me ridiculous prices for a front picture window. Rusco Window was honest with me and gave me a quote 5x below the competitor. They ordered my window and came out and installed it the following week. I am very pleased.

Very impressed with the service. I had all the windows replaced in my house. The three day install went smoothly, I was able to reuse all my previous window treatments which I was told might not happen, so that was good news. Salesman Taylor Arne was very professional, represented his product well, and when a couple Windows weren't quite right he was out right away to see what was up. Rusco's service department was great and came out to fix problems quickly. Overall a great experience and windows are of equal or better quality than others I was shown at a much better price

TERRIBLE CUSTOMER SERVICE!! I had my dad take a window to Rusco Window Company in Fargo. The home was on the market and needed to be repaired immediately. He drove from Breckenridge, MN to Fargo and dropped off the window. Five days later my dad called to see where things were at with the repair. Not only had they not fixed it, they told him that they had not even ordered the glass for it yet. He reminded the Rusco employee how he had told them how urgently the window was needed as the home was on the market for sale. It fell on deaf ears. I contacted Rusco. The first lady I spoke with was not helpful at all. I finally asked to speak with the manager. I spoke with the service manager who attempted to tell me that I had no reason to be upset. He made this unapologetic comment despite knowing that the window repair was urgently needed as it was holding up a home sale. Realizing that I was getting nowhere with him, I asked to speak with the general manager or the owner. Of course, neither of them were around. Long story short, I would not do business with them. We all screw up from time to time, but the apologetic attitudes of the employees at Rusco are good cause for taking my business elsewhere. I'd encourage you to think twice before conducting business with Rusco Window Company.

My mother, who is in her eighties, stopped in at Rusco Windows to pick up some pieces needed to fix her screen door and window. She was helped by owner Jeff Olsen, who not only helped her pick out what she needed but offered to stop by her home and install them for her...at no charge. While he did score a piece of homemade apple pie, he went way above and beyond. Customer service at its highest level! Thank you Jeff and Rusco Windows.

I ordered a lockable patio door handle over a month ago. I've made 2 phone calls and my contractor has stopped by once. The first time I called they said they'd have someone call me back. A week later I hadn't heard anything so I called again and explained that I still didn't have my patio door handle and that the woman who had answered had told me I would receive a phone call. I was informed that there was some type of issue with my order and it should be on this week's truck... and that I'd get a phone call. I still don't have a door handle and I never did receive a phone call. Perhaps the window company needs to call the phone company to have their outgoing telephone calling fixed, however, I also accept updates via facebook, twitter, Skype, snapchat, express mail, snail mail, and carrier pigeon.

The best window and door company in town. I have purchased two doors, two counter tops and had 6 windows replaced. It's like I have a new home ! Thanks Rusco you have changed my Plain Home into a Palace!

absolutely unprofessional, they are changing the windows in my apartment building, i spent the afternoon in the hotel i used to work at the day they said they would change out my windows. my windows were changed, but when i got back home from work that night, i found their large taco bell drink on my stove and today i noticed one of the adjustment rods for the blinds was broken. there was no attempt to replace or change it, i can't wait til these bozos are gone

Rusco came to my house and offered the best option from everyone in town. they were fast and the qaulity of the windows was A+. I would recomend this comany to everyone i know.