Roofing Supply Group, A Beacon Roofing Supply Company - Williamsburg, VA

I have not been on the beacon website for a good while. I was on the site looking for products. I happened to check out the reviews and I read a review that Kenny White had written in response to a what I had gathered was a harsh review written by James G. In Mr. G's defense, I had not seen his review so I don't know what his problems were. Seeing that all the reviews that I read this morning were rather dated so I figured I would leave a fresh review. I have never left a review until this one but I feel I needed to leave one this morning. I can't say enough good about the crew at Beacon. The people in the yard are always eager to help and understand that time is money and give us the best service anyone can ask for. The crew at the counter are always friendly, knowledgeable and respectful. They waste little time getting your order together, getting you on your way back to your jobsite. I find it very hard to believe that anyone at Beacon would ever give a customer a difficult time. Lastly, I can't say enough about Kenny White, he goes to no end to find you what you are looking for. In my 40 years in this business I have never had a manager work that hard to make sure you were happy. Cudos to you all at Beacon, don't change a thing.
Doug C

I am the manager of Beacon Building Products at this location and was also the manager of RSG and Building Specialties before that. This is not a review this is a response to the review James G posted approximately one month ago. I am very upset to hear your experience at our front counter was sub par as I feel we have probably the best team up front with the most knowledge and experience that we have had in the 23 years that I have managed this location. We still have some of the same faces as we did at RSG and Building Specialties. I cannot imagine anyone experiencing all the negative comments that you shared. Please feel free to reach out to me here at the store as I would like the opportunity to discuss your experience so that I may correct any issues on our end.
We have a great team and strive to have the absolute best customer service possible so please allow me to address your concerns.

I really miss the front desk crews q at of Building Specialties and early RSG. I find the current front desk crew to be rude, unhappy and unprofessional. I now drive past this store to get needed materials. I hope this improves because the rest of the crew is great and products sold are of good quality.