DO NOT USE THIS COMPANY!
June 2024 Excel Constructtion Group replaced our roof. Our salesperson was Stephen Zertuche. When we first talked about our roof replacement, he said the estimate was free, and they would inspect the roof, windows, our fence, anything that could have been damaged by the hail storm.
We had already started a claim through our insurance company, and they had sent us paperwork stating how much they would cover. Stephen let us know that if the amount Excel was quoting was more, they would contact the insurance company for us. They had a department to do that, and they would get the extra funds from the insurance company.
We had them replace our roof and restain our fence.
When it came to the windows, Excel was not able to get the same color windows as what we had. Our insurance was also not covering the replacement of all the windows. I asked Stephen to give us a quote to replace all the windows, but he said our insurance was not covering all the windows. He said I had to give him the approval to do the windows right then, with his window guy present. I declined because I didn’t want mismatched windows. I asked again for a quote to do all the windows, but never received one. We decided not to go with Excel because we did not want mismatched windows.
From that point, we were sent an invoice for the remaining price of our roof, which we paid in full. We paid them in full according to our contract. But they also added and a $600+ fee for submitting a supplemental claim to our insurance to cover the windows. We refused to pay the fee since we did not have them replace our windows, due to them not being able to provide us with matching windows. Also, they never disclosed that there was a fee at all, verbally or in writing. They stated they had a department for that, they would handle everything with the insurance company.
Due to our refusal to pay the fee for the windows that they did not replace, they refused to provide us with our roof warranty. A roof which we paid for in full. July 31, 2024, after several attempts to contact Stephen, I contacted the corporate office. I spoke with Izzy and explained the situation to her. She said she would have the owner call me. I received no call. 2 more times over the next couple of months I called and spoke with her, both times she promised one of the owners would call.
Saturday, March 8, 2025, I emailed them again and requested the warranty for my roof. I have received no response from them.