Rockingham Cooperative ACE Hardware - Verona
- 241 Lee Hwy, Verona, VA 24482
- Commercial Roofing
- Licensed & Insured
- Metal Roof
- Green Roof
- Asphalt Shingle Roof
About the Business
At Rockingham Cooperative ACE Hardware in Verona, we pride ourselves on our extensive range of roofing services tailored for both residential and commercial needs. Located at 241 Lee Hwy, our expertise encompasses roof replacement, vent installation, deck repair, waterproofing, skylight repair, gutter repair, and water damage restoration. We are committed to delivering high-quality results that stand the test of time. Our well-coordinated team excels in managing complex projects from start to finish.
With a focus on organization and attention to detail, we ensure that every aspect of your roofing needs is addressed thoroughly. Serving Verona and the surrounding regions, we are recognized for our industry-standard reliability and our dedication to providing durable solutions that add long-term value for our clients.
What people say about “Rockingham Cooperative ACE Hardware - Verona”?
Customer feedback reflects a mixed sentiment towards the store. While many reviews commend the knowledgeable and friendly staff and the high level of customer service, several negative experiences highlight issues with management behavior and communication. Customers appreciate the assistance provided by employees but are disappointed with instances of unprofessionalism from management. The delivery and service experience is generally favorable, but some customers have faced challenges that have marred their overall experience.
What Users Like The Most
- The staff is always very helpful.
- Super helpful, knowledgeable and friendly.
- I was treated as a 'customer' again, rather than a 'consumer.'
- All employees are very well-educated on everything they carry in the store and extremely helpful.
- The level of service you received from this place is many times better than the likes of Lowe's and Home Depot.
What Users Like The Least
- The manager needs an attitude adjustment.
- The manager lost control and started hollering.
- The manager got smart with me for asking about a product.
- We put everything we had up and left the store.
- I’ve never been disrespected like this before.
Recommended Reviews
Came in to return something today. Instead of returning it they scanned the items and charged me for them again. The manager, a male whose name starts with a B, I think it was BUFORD. I don’t remember, but he came over and aggressively started yelling at me to calm down. I was completely relaxed and calm. I did not raise my voice in the slightest, I just pointed out that they charged me instead of refunding. The manager lost control and started hollering and putting his head in his hands. Not sure who made him a manager, but it is a shame. I’ve never been disrespected like this before in any retail space. The guy was all emotion and could not control himself. Looking at some of the other negative reviews, it seems like there is a pattern here. The owner really needs to sit down and talk to this guy. What a shame
Manager at this store needs an attitude adjustment. Went to the store to get liquid ice melt. It shows online at this store. I asked where it was located and the manager got smart with me for asking. He said have never had it at this store. Not sure what to tell you. I told him he didn’t need to get an attitude just for asking and showed him it showed online. He really didn’t like that. We put everything else we had up and left the store. Wouldn’t buy anything from this store.
The staff is always very helpful. While I was unable to find the part I needed, which I didn't really expect to, every time I've been there, they've been helpful. Although, there was one time one of the staff suggested I use naval jelly to get rust off my gun barrel. Turns out blueing on a gun barrel is a form of rust. I had to learn how to blue a barrel. Still, I go back routinely for my hardware needs.
137 locals recently requested a quote
- 241 Lee Hwy, Verona, VA 24482
- Commercial Roofing
- Licensed & Insured
- Metal Roof
- Green Roof
- Asphalt Shingle Roof
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