- 300 E Blackstock Rd, Spartanburg, SC 29301
- Residential Roofing
- Metal Roof
- Flat Roof
- Gable Roof
- Shed Roof
About the Business
What people say about “Ridge Roof Restoration”?
Customer feedback on Ridge Roof Restoration is overwhelmingly positive, highlighting exceptional service and communication throughout the entire process. Many reviewers praised the team's responsiveness, professionalism, and ability to guide customers through insurance claims and roofing options. The promptness and efficiency of the installation, along with thorough clean-up afterward, were also frequently mentioned. However, one review raised concerns about miscommunication regarding pricing, suggesting that attention to detail in estimates could be improved.
What Users Like The Most
- They were fantastic, knowledgeable and polite.
- I was particularly impressed with the timeliness the company showed in expediting the corrective action needed.
- They helped me through the process every step of the way.
- Great service!! As a first time home owner, they were very honest & affordable.
- The expertise and customer service of this company is beyond reproach.
What Users Like The Least
- I worked with Michael and at our first consultation, I informed him there were 2 full layers to tear off.
- His estimate only included 1 layer, and when I brought it to his attention, he brushed me off.
- The final invoice did not reflect the initial discussions and caused dissatisfaction.
Recommended Reviews
I am not one to write negative reviews, as I tend to give everyone the benefit of the doubt, as well as the chance to make it right. However, Ridge Roof Restoration has proven that they just do not care about their customers.
I originally hired them to replace our roof 2 years ago. I worked with Michael and at our first consultation, I informed him there were 2 full layers to tear off. His estimate only included 1 layer, and when I brought it to his attention, he brushed me off and said oh yeah, that's a mistake, he meant both. But once work was done and he handed me the final invoice, imagine my surprise when there was an ADDITIONAL charge for the 2nd layer that he then claimed he "was not aware of". When I pushed back, he quickly said "let's just split the difference" like he was doing me a favor. I just let it go because I wasn't in the mood to argue.
Second experience (2 years later): we had roof damage from Helene so I immediately contacted them thinking we would get in sooner since we were already a customer. We have a hole in our roof that has been leaking into our living room. I called & emailed multiple times, each contact a week or so apart to give them a chance to respond knowing they and every other roof company was swamped after the hurricane. But 3+ months later, I have YET to hear back from ANYONE there.
When you call their main number, they now have a 3rd party answering service. Those women were all very kind & sympathetic, but unfortunately they can't make the actual roofing company call their customers.
Michael and his team were a pleasure to work with from the initial contact and inspection to the insurance conversations to the installation and follow up. Definitely would recommend!
They were fantastic, knowledgeable and polite. Knocked out the work in less than an hour. Not only some of the best customer service i've ever had, but some of the most human that i've seen in a while.
Company Locations
Head Office
- 300 E Blackstock Rd, Spartanburg, SC 29301
- Residential Roofing
- Metal Roof
- Flat Roof
- Gable Roof
- Shed Roof