- 232 Glen Ave, Berlin, NH 03570
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
About the Business
What people say about “RE/MAX Northern Edge Realty”?
Customer feedback is mixed regarding the real estate agency. While many reviews praise the professionalism, support, and communication provided by agents like Matt Martel and Debi Davis, several negative experiences highlight issues with responsiveness and service quality. Complaints include unreturned calls and emails as well as a lack of proactive communication, which significantly impacted some customers' experiences. Overall, while the positive reviews commend the agents for their dedication and helpfulness, the negative reviews raise serious concerns about reliability and customer service.
What Users Like The Most
- Debi Davis was incredibly informative and guided us through every step of the process with professionalism and care.
- Taylor’s dedication went far beyond the call of duty, ensuring I stayed on track and felt supported every step of the way.
- Matt Martel helped get us in at a lower price and was more helpful in our loan process advice than our mortgage company.
- We knew we were asking for a miracle and remax made it possible.
- Northern Edge Realty has always been great with timely calls back, and issues always addressed when needed.
What Users Like The Least
- I sent an email and got a response that he was unavailable, with no attempt to reschedule.
- He wasn’t doing anything for us; I had to fire him after 3 weeks.
- I made numerous attempts to contact Monique regarding my rental application and rarely got an answer back.
Recommended Reviews
SELLERS BEWARE! DO NOT USE THIS AGENCY!
I sent an email on a Friday to one of the owners, Matt Martel about a house that that was listed, and I was fully prepared to make a full asking price offer. He responds back with, "I am unavailable this weekend as I have prior commitments" And that was it. No attempt at, How about Monday or during the week. I then email the co-owner Carl Mercier and get no response so I texted him directly asking for an 11am showing and ask if him or any of the other agents could do it, and if not, then let me know the next available time slot. He responds with having no time, but will find someone that can help. Well folks, That was on a Friday and it is now the following Friday that I'm writing this review. I figured that 7 days would be more than ample time for them to get back to me but they never did.
This agency likes to rope you into a contract and then post it on the MLS and sit back and put forth zero effort and let the other agencies do all the work showing the house, answering questions, and most importantly RESPONDING to buyers.
It is absolutely CRUCIAL to hire an agency that has owners/brokers that respond to BUYERS and this agency is not one of them. They have poor or non-existent communication skills and lack professionalism. They only have their hand out to collect an easy commission without actually doing anything. The seller lost out because they couldn't be bothered. Don't let that happen to you.
The house is STILL on the market but now its value drops significantly now that I see it didn't sell. Again, Don't let this happen to you
Just read their 1 star reviews and you will see a common thread in the way they operate this agency.
AVOID AT ALL COSTS!
We had a wonderful experience working with Debi Davis! She was incredibly informative and guided us through every step of the process with professionalism and care. She consistently kept us updated, answered all our questions, and truly made what could have been a stressful experience feel smooth and even enjoyable. We felt supported the entire way and really appreciated how she went above and beyond to make sure we felt confident in each decision. Highly recommend!
Taylor’s dedication went far beyond the call of duty. When I found myself completely lost—without a phone, no less—she stepped in without hesitation, ensuring I stayed on track and felt supported every step of the way. Over the course of two months, she navigated complex negotiations, secured crucial extensions, and remained a steady and knowledgeable guide throughout the process.
Her deep expertise in the area was invaluable. Taylor didn’t just help me find a home—she helped me discover the town itself, offering insights into the community, introducing me to key people who would shape my experience, and ensuring I fully grasped the potential of my new neighborhood. Her dedication, professionalism, and personal touch made all the difference.
Taylor Morin is the kind of real estate expert who turns what could be a stressful process into an exciting and rewarding experience. Already, my investment is paying off better that I would have ever hoped. If you want someone who is not only knowledgeable but also deeply invested in your success, Taylor is the person to trust. I cannot recommend her highly enough!
- 232 Glen Ave, Berlin, NH 03570
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates