Reality Homes - Centralia - Model Home

Good 2.9 (8 reviews)

1202 Alder St, Centralia, WA 98531
Commercial Roofing
Free Estimates
Metal Roof
Green Roof
TPO Roof

Website www.realityhomesinc.com

Phone Show phone number

Hours

Mon7:30 AM - 9:00 PM

Tue7:30 AM - 9:00 PM

Wed7:30 AM - 9:00 PM

Thu7:30 AM - 9:00 PM

Fri7:30 AM - 9:00 PM

Sat7:30 AM - 9:00 PM

Sun7:30 AM - 9:00 PM

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About the Business

At Reality Homes, we pride ourselves on our versatility and technical expertise in the construction industry. Located in Centralia, Washington, we specialize in a comprehensive range of services, including roof installation, repair, emergency roof services, roof coating, and skylight repair. Our ability to manage both residential and commercial projects showcases our commitment to delivering high-quality results tailored to the unique needs of each client. Our organized and detail-oriented approach ensures that every project is executed with precision and care.

We understand the complexities involved in construction, and our well-coordinated team is dedicated to providing durable solutions that stand the test of time. Whether you're looking to enhance your home or undertake a commercial project, we are equipped to handle it all with reliability and professionalism.

What people say about “Reality Homes - Centralia - Model Home”?

Customer feedback for Reality Homes is mixed, with a significant number of reviews highlighting positive experiences, particularly with individual project managers like Josh W. Many customers appreciated his responsiveness and professionalism, which greatly improved their building experience. However, serious complaints regarding poor communication, delays, and issues with finishing projects have also surfaced. Some customers reported feeling misled and expressed dissatisfaction with the quality of materials used. Overall, while there are commendable aspects, the negative feedback raises concerns about the company's reliability and integrity.

What Users Like The Most

Josh W. taking over my build made my experience a smooth one!
Everyone we have worked with from Reality Homes has been great.
All staff have been great thus far.
Knows her stuff! Very informative, you get quality time with her.

What Users Like The Least

We will never recommend this builder to anyone!
Quality of materials was so cheap. Many mistakes they would not fix.
They have lied, mislead and now they refuse to follow through with what they have promised.
They don't return calls or follow up emails, claiming they can't reach you.

Services: Roof Installation Roof Deck Repair Roof Coating Flat roofing Green Roof Repair

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Overall Company Rating

Average 2.9

Out of 8 reviews

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Laura Parker

Google review

Sep 13, 2024

I've been in my home almost a year now, and it was a bumpy process at first, but Josh W. taking over my build made my experience a smooth one!! Any little issue that came up he took care of immediately and followed up to make sure it was done correctly. Being a single girl and taking on such a huge project on my own was overwhelming, but knowing I always had him to turn to at any time of the day was so reassuring and amazing. I couldn't of made it thru without him. Thank you Josh W!! I'm so appreciative of you!!!

Tony Falaschi

Google review

Mar 4, 2024

We wanted to thank Josh W, and Reality Homes for the excellent work you have done on our home. It has been such a positive experience to work with your company. Josh's professionalism has given us a sense of confidence from the very beginning on a project that caused us great concern. Everyone we have worked with from Reality Homes has been great. The frustration we came across was they changed contractors mid-point but was pleased that Josh was brought back towards the end of the project.
He is obviously a true craftsman. Maybe just as importantly for us, he showed empathy for our concerns and took the time to explain everything so that we were able to understand the what, why, and how of each step of this complicated installation.
At the outset, this job was a real worry for us. When Josh came on site and began putting things together, our concerns fell away. Having seen the time and expertise he took at each stage.

Roxanne Pitts

Google review

Jul 2, 2023

We will never recommend this builder to anyone! We will continue to spread our experience and how it was just a waste in the end. The time frame was absolutely horrible and things were not finished and took forever to get responses for things we needed! Please choose someone more reliable when building your dream home! They don’t get papers turned in and they did not stick to their guarantee!! Horrible builder!!!

Shelbe Hugo

Google review

Feb 18, 2021

We had our home built with Reality Homes 4 years ago. Looks like they took down my last review. Very shady company. Please be warned and save yourself a lot of trouble - do not use this company. We were so excited when it all started and we were on the job site everyday. Our project manager was very rude. Quality of materials was so cheap. Many mistakes they would not fix. We ended up finishing the house ourselves but still had to pay them full price.

Todd Duplessis

Google review

Jul 11, 2020

Let's see if they keep deleting my posts. This company lacks integrity. They have lied, mislead and now they refuse to follow through with what they have promised my family and I. I wouldn't recommend this company to anyone. The problem I have is even if I keep moving forward with this company how can I trust them to do the right thing for my family. From their CEO on down they have been nothing but untruthful and deceitful.

Rebecca Pogue

Google review

Mar 31, 2020

All staff have been great thus far. Special shout out to Josh who goes the extra mile. Calls with questions and updates, stops by with informative status reports. Knowledgeable regarding the trade and provides realistic expectations...and... (Puts up with me)! Thanks for all, Josh!
Will be happy when work can resume after this virus outbreak. Until then...stay safe....stay sane!

Deanne Ashford

Google review

May 7, 2019

Three years, still not checked off. Bulging wall, humped up floors. Expensive to pay for a house that we still can't legally occupy for this long, and have it be so faulty. They don't return calls or follow up emails, claiming they can't reach you. Only communicate with this company with them putting it in writing, or recorded on answering machine.