Ramsey True Value Hardware

Chip Stewart's review below says it very well. These guys care. Allen is thoughtful, genuine, practical, and very helpful. This is a great store.

Dear Ramsey True Value Hardware,

In my twenty-five years of experience in customer service, I have always strived to deliver proactive, tailored, and timely support, making customers consistently feel cared for and that is exactly what I got from your team during my last visit to your store.
I watched firsthand your team do three important facets of focused customer service:

• Managing sensitive customer information
• Providing personalized support
• Delivering a great customer experience

Everyone was great; however, Zach and Allan were outstanding. Absolutely outstanding. They were super busy but stayed approachable, personable, patient, driven and fun.

Zach and Allan, along with the rest of the team understand that propelling a company’s mission through every customer interaction is critical to fostering long-term loyalty—and that is exactly what they did. Your store is my new first stop for all things hardware!

Best regards,
David White

Unfortunately, price dictates where I go for all of my big purchases but when I need something quick, they are the goto store! They are always friendly and the store is kept in order.

Great hardware store, 2 thumbs up , one of my go to stores, friendly and helpful staff, very clean facility.

A great older hardware store has many choices. It's much easier than the big box stores. Plenty of employees to help. I was there for a few minutes and had 3 different employees ask me if I needed help. I like supporting mom and pop stores.

Great neighborhood non-big-box hardware store. I prefer to spend my money with a local merchant instead of some faceless mega-corporation. When you need help, not only can you find someone to help, but you can actually find someone who knows what they're talking about and it's pleasant to deal with.

Never crowded, great variety of equipment rentals, and knowledgeable staff. Depending on what you’re after, prices are better than big box stores nearby.

Y’all need to make Grayson manager. That boys too good. Pleasure doing business with my man Grayson and the pretty lil brown haired female. She was super helpful too! Thanks to both

Walked in with a photo of what we were looking for. Showed it to the man who greeted us, and he led us right to the product. Very friendly, very helpful and knowledgeable, and the price yesterday was $4 cheaper than Amazon. We always try to shop local.

Needed a hard to find hand tool. Didn't want to get ripped off ordering something online. They had one, great price, trusted brand, nice service. I was happy.

I should have done this long ago, but after another exceptional visit today, I’m writing now. This store is an absolute gem in town, and beats Lowes hands down. They have always had the products I need, and other gems besides. Alan is THE BEST! He is a fountain of knowledge, polite and friendly. He has given superb advice on many projects, which we’ve always followed with success. I’m leaving today with a clear picture of what I need to do on my latest project, and with everything I need to get it done.

Excellent customer service and these folks were able to get hardware that the big box stores don't offer. Highly recommend!

Great place, great customer service. You can find just about anything yard and garden related you need. Make sure to say hi to the store dog

The worst service..bulbs
We're signed 1/2 off.
The cashier said it would show off at the end. They
Didn't, he lied about the prices, only gave me half on one. Remember this
The customer is ALWAYS RIGHT!!!! Pay attention to what they ring up. Won't be back.

Correct it was only $6..he gave me back

take ofibuprofenf wou

I believe the guy that filled my propane tank was named Jimmy he was very nice very polite and great customer service thank you again for the quick service

BEST place to get keys made! Vehicle keys that are MUCH cheaper than anywhere else! They also have hardware's, yard supplies, & items like unique puzzles! Also, GREAT customer service!

Everyone at this store is very helpful and knowledgeable - every time I've gone in with a question or problem they've bent over backwards to help - places like this are so rare these days - I highly recommend this store.

Staff is awesome. Their rental section is pretty cool.

I returned the drywall lift before the rental period was over and they took 24 hours off my bill.

They are really mask picky. Wont shop there when the policy is in effect.

Very good hardware store. I like it better than Lowe’s or Hime Depot. They seem to have more odd things that the box stores don’t have. I don’t think this is a box store. It feels more like a hometown hardware store.

You pay a bit more, but the staff can actually help you if you have a question unlike some of the large chains. If they don't have it tou can order it. Good old school hardware store. Splurge the dollar.

There's something to be said about the service of a family-owned business. I've been a half hour calling around to plumbing supply stores and get a recording or put on hold. I decided to call Ramses. I got answered on the first ring and then got my question answered. Something the big stores are too busy to do. Support your local businesses.