- 150 Mitchell Ave Suite #1, Smyrna, TN 37167
- Commercial Roofing
- Free Estimates
- Warranties Offered
- Metal Roof
- Slate Roof
About the Business
What people say about “R. Warren Construction Co., Inc.”?
Customer feedback is mixed regarding R Warren Construction. Many reviewers praise the company's professionalism, timely communication, and quality of work, especially in emergency situations. However, there are significant concerns about poor customer service and delays in communication, particularly noted in a couple of severe complaints. Some customers experienced frustration with project management and the resolution of issues, leading to a lack of trust in the company's reliability. Overall, while many appreciate their responsiveness and efficiency, serious criticisms regarding aspects of service management cannot be overlooked.
What Users Like The Most
- They did a great job with the repair.
- The entire team is very professional and efficient which is rare to find these days.
- Communication was extremely easy.
- We recommend R Warren for any emergency repair and restoration work.
- They always responded to any questions promptly.
What Users Like The Least
- This company dragged their feet, they swapped project managers 3 times, were not timely with anything.
- Poor customer service and response from my view.
- They had to come back numerous times to fix things that were done wrong or half way.
- She never heard back from him and got a bill for the difference.
- He hung up.
Recommended Reviews
Eric, our project manager went above and beyond on our bathroom remodel. He was here everyday the workers were, making sure everything was done right. Everyone did a great job and we are very pleased with the outcome.
We've had to do several remodels due to leaks through the years and these guys are the best. They've got the procedure down to a science and their work is excellent.
My mother and father’s home burned in 2023. This company dragged their feet, they swapped project managers 3 times, were not timely with anything, little to no communication, and there is no way I would ever recommend using them.
My father passed away while waiting over a year and a half for the property to be finished and he never saw his home again. My mother paid the bill all but for the price of the flooring that she had a problem with. Adam said he would come back out and take a look and talk about what could be done. Instead she never heard back from him and got a bill for the difference.
Basically, sub par work, still problems with the house to this day, no communication, no oversight worth speaking of, and general incompetence all the way around. Terrible, terrible experience. Run far away.
Added, after response from the owner: it takes a bad review to get any response. After the final paperwork was signed, my mother told the owner she wasn’t happy with the flooring and it didn’t match what had been ordered and he promised to come out the next day and take a look. He didn’t show up, didn’t call, and this type of behavior was the norm for a year and a half.
Your word should mean something.
- 150 Mitchell Ave Suite #1, Smyrna, TN 37167
- Commercial Roofing
- Free Estimates
- Warranties Offered
- Metal Roof
- Slate Roof