QXO - Charlottesville, VA

This is super unfortunate because everyone here, at first, seemed really “nice.” However, the entire process was completely unprofessional and substandard. When I first went, they didn’t have what I needed and ordered it. That’s absolutely fine, whatever, they can’t have everything in stock. But when it came in, they didn’t let me know, I had to randomly contact them about it– and I didn’t know until I got there that apparently not all of my order had come in. They thought they had some of it in stock, but not only had no one checked before they actually placed the order, nobody had bothered checking to make sure the whole order was there when what was supposed to be the difference came in. So then they said it might be another week before they could get it in, and I told them that I couldn’t do that because the roofing I had already done was sitting there waiting for the rest of the material, and as I was going out of town I had to get it done that weekend, meaning I had to pick up materials before that weekend, as they weren’t open Saturday or Sunday. Horace said that, since the business was responsible for the oversight, he would go either that night (and another employee not only heard it but said he’d go with him, so multiple people knew) or the next night up to one of their other stores (Winchester, I think) and pick it up, and that if they weren’t open when he got back he would leave it for me. He never contacted me to tell me that it was there. I called them when I got back WEEKS later, and it turns out that nobody ever went to get the other items which, by the way, I had already paid for. During that entire month. I asked Horace why they hadn’t managed to even call me to tell me that it hadn’t come in and that no one had gone to pick it up, and I was told that he “hadn’t had a chance to call me.” For a month. I also fully expect this is not just one person that fell down on the job, but probably a series of people. I honestly don’t know how they do business if their business model is to charge people and then not provide the products EVER, with zero communication. I finally just told him to cancel the last part of the order since apparently I was never going to receive it anyway, and refund it. Completely ridiculous, not in a funny way. All of this meant that my roof sat for a MONTH inadequately covered. I would definitely rather go somewhere else from now on after this debacle.

I was in business for 16 years, I never really had my shingles delivered because they always seemed to to old packaging ripped up up. Now I’m doing my personal house I had them delivered it was absolutely perfect condition. Thanks Nathan, Grayson and the delivery driver. I will be bringing you all more local business

Great customer service when I went in to pick a color of shingles I wanted.
DELIVERY GUYS were the best!! They came in on a Friday to boom the shingles on my roof and unfortunately was unable to do so because of electrical lines. They both unloaded shingles by hand because the roofers were coming on Sunday and they didn't have to do that. The driver also handed me an envelope and said I paid a $100 too much the day I paid for the shingles.
My experience with this company was excellent!!