Pulliam Restoration

We contacted Pulliam the night of hurricane Helene because we had flooding in our house. They had a project manager on site at our house by 8:00 the next morning with equipment to help us. They did a great job of explaining the process to us and what to expect in terms of cleaning and drying our house out. They were also very adept at helping us navigate the insurance process. Pulliam made what was a very traumatic experience, bearable and manageable.
I would not hesitate to use Pulliam again.

If you're looking for a commercial restoration company that genuinely cares about your business and works tirelessly to deliver outstanding results, Pulliam Restoration is the one to call. I highly recommend them!

A friend of mine recently had a pipe burst, flooding her home. She called Pulliam Restoration, and they promptly arrived to start drying out her home and helping to get it done right and as quickly as possible. She has had nothing but great things to say about their professionalism and service. Based on her experience I would recommend them.

By far the easiest part of my disaster process. I had a 30 year old pipe burst and flood my entire condo within minutes at 10pm.

While Stephen explained the entire process to me, the other guys immediately got started on draining the water and setting up fans. They call to update me on my place everyday and even help deal with the insurance company directly.

As a young woman, I trust them in my place and with my things.

They even found damage caused by a neighbor's leak and are helping me with that as well. A different restoration company didn't fully dry and restore it, so they are going back now and making it right.

They were there fast and very professional. Saved my basement from a flood issue that could have potentially caused a lot more damage and mold issues. Very thankful for their sense of urgency.

Pulliam Restoration exceeded all our expectations! From the moment we contacted them, their team was professional, knowledgeable, and incredibly responsive. They handled every detail of our restoration project with care and precision, making a stressful situation so much easier to manage.

Their expertise and attention to detail were evident throughout the entire process. They kept us informed at every step and were always available to answer questions. The final result was nothing short of amazing — our home looks better than ever!

We highly recommend Pulliam Restoration to anyone in need of reliable and high-quality restoration services. They truly go above and beyond for their customers. Thank you for your outstanding work!

Pulliam Restoration helped us with a rapid response to a leak at our facility. Within minutes we determined the root cause and started the mitigation process. They did a fantastic job of communication throughout the process and restored the damage as if it never happened.

Pulliam Restoration did an amazing job helping to remediate a water issue on a property for me in Charleston, SC. Robert was immediately available in the midst of a tropical storm causing damage and many other people needing his help. This is not the first time I have used Pulliam Restoration nor will it be the last. Being in the real estate industry, it's hard to find reliable and trustworthy contractors for these big jobs that are out of our control and need attention quickly. Thank you to Robert and his team for always doing an amazing job and following up along the way with check ins and next steps!

Jesse and Jon with Pulliam have been wonderful to work with and have tolerated my very serious but uncommon concerns as someone who has recently been diagnosed with mold illness, They are the 3rd remediation company we’ve hired because the first 2 we’re not honest about multiple things which allowed our mold situation to worsen and led to even more unnecessary expenses along the way. Pulliam was not the cheapest company we found yet they worked with us considerably on costs and went above and beyond to ensure we were satisfied with the post remediation results. If you understand the severity of hidden mold inside your home and want to hire a company that will be thorough, knowledgeable and honest, and you don’t want to end up paying for services that didn’t solve the issue or made it even worse, then Pulliam is who you want. You can shop around for cheaper rates but you will probably just find lower quality, knowledge and workmanship.

I recently experienced a devastating garage fire, leaving behind extensive damage to the garage and smoke damage inside my home. Pulliam Restoration, with Jon at the helm, turned what could have been a nightmare into a seamless restoration process. From the initial assessment to the final touches, every step was executed with professionalism and expertise. Jon's leadership was evident from the start. He communicated clearly and regularly, ensuring I understood the restoration plan and timeline. His attention to detail was remarkable, as he meticulously assessed the damage and devised a comprehensive restoration strategy. The team's dedication to quality was evident in every aspect of their work. They effectively removed smoke residue, eliminating odors and restoring the space to its pre-fire condition. Their commitment to excellence was unwavering, and they went above and beyond to ensure every detail was perfect. Pulliam Restoration's professionalism extended beyond the technical aspects of the job. Their team was courteous, respectful, and always mindful of my home and belongings. They worked efficiently, minimizing disruptions to my daily life. Overall, I am incredibly impressed with Pulliam Restoration and Jon's exceptional leadership. They turned a challenging situation into a positive experience, and I cannot recommend them highly enough. If you ever find yourself in need of smoke restoration services, look no further than Pulliam Restoration and trust Jon to deliver outstanding results.

Pulliam Restoration is an exceptional company to work with from start to finish. Very happy with Dickie Walters and his response time. He is an excellent piece to the puzzle. I'm happy to work with them anytime!

The Most Amazing Staff of Caring Professionals!!! Steven, Jesse, Chis, Christina, Marie & Michelle helped me through my entire dilemma (house fire)!! I had lots of questions and they answered with Care & Compassion❤️❤️

When a giant pine tree decided to slice through our home in a fierce storm, my husband and I were absorbing the shock of it all…. Pulliam Restoration to the rescue. With their quiet professionalism, their knowledge of how to assist us, their quick and efficient response, their crews began the process of getting us back on our feet. It was a welcome visit yesterday from team Pulliam as we completed the last puzzle piece of rebuild after 10 months. Thanks Team Pulliam!

This is the best company to handle restoration during a time of water damage to your home. Great people, great service. I highly recommend them.

When an emergency occurs in your home, a quick response is extremely important. Pulliam is the best in the business. They are quick to respond and professional from start to finish. It is comforting to have a business like them on your side when navigating the stress of restoration work. I am always happy to recommend them to friends, family, and neighbors!

Pulliam Restoration has helped with mine and my customers’ needs a few times. They are extremely professional, quick to show up, quick to provide a quote and navigate insurance claim process (when applicable) and quick to finish their work. I will def use them again and recommend to others.

Pulliam Restoration set the bar for home restoration after a home mishap. You are doing yourself a huge disservice not using them. I have had a number of friends that have had major leaks in their home. The few that didn't use Pulliam wish they would have.

Great customer Service and responded immediately during a tough time for our family. They have all the equipment available needed to make your problem go away!!!! Highly recommend this Company!!!!

Pulliam Restoration is an outstanding company. You can trust that they will make you whole again after the job is finished!

If you are ever in need of a team that will handle your restoration needs with care…call Pulliam!! Their team of service technicians are beyond patient with any questions you may have and are diligent to provide the best outcome for your home!! Jon’s expertise was top notch, I would recommend Pulliam to anyone in the future!!

This company deserves all A ratings, they are wonderful and super hardworking!! Knowing I can call them if I have a water damage emergency, is a comfort I don’t take for granted!! Jon and his team are the best!!

Pulliam is 100% who I trust any restoration needs with. Their entire team goes out of their way to explain the process to you and is incredibly professional.
I want to thank Jon and his team for helping me every step of the way!! A+ job!!

I haven't had a need to use their services but attended a 25 year open house event. Very nice office! They have a lot of restoration equipment and offer 24/7 emeegency service. I would feel good recommending them to someone I know personally.

Exceptional service when we needed it most! Professional, knowledgeable and has the equipment on hand to get the job done right. Highly recommend!

On May 4, 2020 our home was struck by lightning and caught fire. In short, we have been living quite the nightmare. I won’t go into details because I am so done with the past. So…moving to the current…Chris and his crew were absolutely fantastic in their professionalism, work ethic, thorough and dedicated proper removal of the mold remediation and mold removal in our subfloors and crawl space. We are so pleased and ecstatic that someone actually cares about DOING IT RIGHT THE FIRST TIME! That is so important to us because that’s a quality that my Dad instilled in me when I was a young apprentice in his business. Integrity, dedication to quality, and customer care are crucial necessities that are almost impossible to find in this greedy, crooked, and self serving world we live in nowadays. It’s hard to find companies and individuals that actually care about the people that provide service to.
So…THANK YOU ALL so very much for providing a much needed quality service to our home and thank you for caring enough to do it right the first time!! After all we’ve been through the last three years, it is very much appreciated and VERY much worth EVERY penny!!

They responded right away to my after hours text. Ours was not an emergency situation but something we discovered that would need tending before we left town 24 hours later. They were there first thing in the morning and had us cleaned up and sealed less than an hour later, with a recommendation for someone who could give us a diagnosis for future prevention. Wonderful folks to deal with and a friendly, professional team.

My experience with Pulliam had quite a few hiccups. On December 6th of 2022 I had a sewage back into my home that had to get cleaned out and gutted. The problem was a “third party loss” and very frustrating. I decided to expedite the process and go through my personal insurance to rectify the problem. I had a few quotes from restoration companies but ultimately chose Pulliam for the restoration. Chris was very polite and knowledgeable so I felt the most comfortable with this choice. After signing paperwork to use their services, my project got pushed back a few times (There were unusually cold days in both the teens and negatives that caused emergency calls from pipes bursting etc) This made an already frustrating situation even worse. While performing services, one of my toilets was broken by a Pulliam employee, and I was immediately informed of the incident. Pulliam agreed to replace the broken toilet and kept me updated on the progress. After the remediation was complete I had quite a few conversations with my insurance adjuster and one of the managers at Pulliam. There was a lot of back and forth due to differences on invoice amounts and some miscommunication. I have found that this process has been lengthy and payouts take time. The insurance company issued a final payout March 31. It is now April and I received a notice of a mechanic’s lien Pulliam issued for services rendered. You can imagine my surprise to see this on my door. I tried to get in contact with management but my calls went unanswered. This really stressed me out, and to pile onto that Pulliam hadn’t returned any of my bedroom furniture to my home after I had requested it, several times. It was explained to me that the items that were packed to complete the services would only be returned to me once the invoice was paid in full. (I did not realize this when the bedroom furniture was packed.) I later was told that in South Carolina it is the law to have a lien issued for an outstanding balance more than 90 days. Pulliam did get in contact with me shortly after, and I promptly paid the outstanding invoice in full. The Pulliam team returned my belongings immediately to me and the broken toilet was credited to my account. I was able to speak with the manager of the Pulliam team and get more insight on their end of this process which eased my concerns. The kinks have been worked out and I am relieved that everything regarding Pulliam Restoration has been rectified.

Great experience! They were very professional, friendly, explained everything so I could understand it, and did a great job removing mold in our master bathroom!

Had to cut vacation short and came home, googled a company for water damage, called and they were at my house within 1-2 hours. Angelo went over the game plan, was very knowledgeable and also had great insight on what to expect. It had made this restoration less unbearable so far!!

This company truly cares. Quick to respond, repair the issue, and great communication along the way. Highly recommend working with Pulliam Restoration!

Robert and his team are the most professional and caring people in the restoration business. I highly recommend them for any work whether it's residential or commercial.

I had a water line break in my kitchen at 10PM at a rental unit. The tenants called my wife, my property manager. We immediately called Pulliam Restoration, as we have used them in the past with excellent results. They were on site within 30 minutes. Set up the equipment and my unit was dry within two days. The cost was very fair. Highly recommend them

These folks didn’t try to overcharge me on the work I needed to have done like some other companies did. They were quick in completing the job so I could get my bathroom restored. Highly recommend them

They arrived 30 minutes after we made the call for a significant Leak in our ceiling conference room. Angelo even arranged a plumber to come as well. Very communicative, efficient, clean-awesome to work with!!

Pulliam Restoration did a fantastic job when my house flooded. I will always call them first when I have any remediation issue. It really is great to have a communicative, locally owned and family run business like this that you can rely on here in Columbia.

Excellent service! The guys were super quick to get everything set up and came back the each day for five days to check up on the damage from our flood. I highly recommend these guys as they will be on top of things from the get-go and will have you back on your feet in no time!

When my house flooded we called Pulliam Restoration. They were at my house in what felt like minutes. When they arrived they took charge like it was their own house. From start to finish they showed complete professionalism. That company is a class act.

We discovered a broken pipe underneath our house rather late and Pulliam’s team came out within a few hours, showed up on time each day and carefully explained each step of the process. They were able to remove our flooded insulation and fan out the crawl space while recording what they found and helping us remediate the issues. The entire crew responded to text since I am deaf, and really sent the extra mile to communicate when they’d be by and what they were monitoring.

The First Response team handled the job very efficiently and professionally while coming up with a solution that ultimately save time and money, keeping our client in business.

First Response is a first class operation. They have assisted our company and myself multiple times over the years; ranging from storm damage of projects under construction, a flooded bathroom, burst hot water heaters, mold clean-up and future mitigation in rental properties, and the delivery and rental of equipment used to self perform jobs.
Their response times are incredibly fast and their staff has proven themselves to be courteous, professional, knowledgeable, and always willing to help. Going the extra mile is just what they do!!!
I cant recommend them enough.

Pulliam Restoration is a great Columbia owned restoration company. Fire or water damage they are professional in every way and are quick to repair damage. I trusted them to take care of my business when we were flooded and they were great.

Excellent service all around! Response time was under 30 mins. If you ever have Water,Fire, Mold damage or even storm damage call First Response ! They can and will handle anything small or large !!

First Response was quick to send a representative out and immediately started working. The entire process was handled professionally and the employees were very knowledgeable of the work being done. I will use First Response again if needed and I have referred their work to family and friends.

First class service! My only regret was not calling them 4 or 5 hours earlier. Brian, Chris, and team were quick to assess the situation and work with me on a custom remediation plan. They explained everything, including pros and cons of the various options, clearly and completely. I hope I never need this type of service again. But, if I do, I know who to call.

I have not had to used their services but I have met their staff and feel very confident they would do what they say they will do.

First Response did a superior job of remediating water damage to my home. They were the second company that I called but the only one that I will call in the future. They take their jobs seriously and completely understand the meaning and value of delivering outstanding service. Not only did they correct the problems created by the first remediation company, but they went above and beyond to ensure that their work was done properly and expertly.
Robert and Josh and the entire team earn my highest recommendations for service and expertise.