Pro Fence and Roof

I could not be happier with my new chain link fence from Pro Fence and Roof! Thanks, Justin and crew. I called for an estimate on Tuesday, and I had a new 10,000 square foot fenced yard by lunch time on Friday of the same week. Justin is the ultimate professional. He took the time to understand our needs and provide a solution and a detailed estimate. He and his crew have a fantastic work ethic. They showed up for work exactly when they said they would and stayed on task the entire time! The fence is perfect and exactly what we needed. They left the job site in pristine condition. The only sign that they were ever here is a fantastic new fence! Thank you, Justin.

Justin and the crew were great! They built our fence on time as promised! We highly recommend this company !

Justin and the crew were very professional. Justin made it a stress-free experience. There was always clear transparency throughout the process. They completed the job in a timely manner as promised. I would recommend them to anyone for your fencing needs.

The staff was friendly and honest. Loved how responsive to my specific needs concerning securing the fence for my large dogs. WOULD HIGHLY recommend these guys

Justin and his crew did a fantastic job! Great customer service, well crafted fence both chain link and cedar. Would highly recommend for any fencing needs!!

We hired them 3 weeks ago for gutter installation and fence extension. Justin came out within a day and got us a quote within hours. We hired him as soon as we got the quote and were told that they were a week out on the gutters and 2 weeks out on the fence. They never showed up on the days they said they’d come to get the material list figured out. I got a butt dial from Justin and called back right away (at this point he was 3 hours late from the time he said he’d be at the house) he never answered my calls or texts. Now we have to start the process all over again over something we thought was already handled. I will not recommend this company unless you have nothing but time to waste.

Fence looks amazing!!!!! I would highly recommend pro fence justin and his crew could not be friendlier or nicer. We t out of his way to be accommodating. Surpassed all expectations. Thank you again!!!

Definitely recommend this company! They did a wonderful job on my new fence installation. It is obvious that they take great pride in their work. Justin was very professional and makes sure customers are satisfied with the quality of work. If you are looking for a reliable company, that uses a higher quality product with reasonable pricing, that truly cares about customer satisfaction, then go with this company! I have posted some photos of how awesome my fence looks.

I'm still waiting after 3yrs (May 12th, 2017) for them to come and put caps on the polls on my wood fence. I called and called after the fence was finished and the guy stopped taking my calls. I switched phone numbers he answered said he would stop by the next day (this was 6months later). Then a few months after not showing up my husband saw him at Southerlands asked him if he was ever going to come finish our fence, Of course he said he would and of course he never showed up. So I always tell people in Lawton not to use this company. They did build my fence which is a great fence but when you pay that much money they should have FINISHED MY FENCE!!!!!

I don't write Google reviews. Unless something is spectacular, or awful. This company is spectacular! Daniel, of the Lawton section is the most professional, courteous person I've ever worked with! I renovate houses and have dealt with a lot of contractors, but if this guy did anything besides fencing, he'd be my go-to guy for EVERYTHING! I base my business on how I feel about how they work, not about how much things cost. We started with this company because of the low quote, but we chose them because of the kindness, promptness, caring, understanding, and all those other personal reasons that make me want to do business with someone. Also, the work is very professional and looks great! I've never enjoyed doing business with a company so much and I highly highly recommend them! My dogs, not so much, because now they can't get out of the backyard anymore! LOL

I love my privacy fence. Had a awesome crew they put it up in no time. I will call Pro fence and roof when we are ready to fence off our property.

Terrific job by Justin and his experienced crew. They came, they tore down, they rebuilt all in the space of a few hours.
I highly recommend Pro Fence and Roof. They work fast and professionally. Thank you for a superb job!

These guys did an amazing job and it was way above my expectations. I would reccomend these guys to anyone.

****Updated****

Within three hours of posting this review, Pro Fence and Roof contacted me and stated that they had not heard from BBB (they now now responded to BBB after the case was closed) nor did they see my emails to them. After a bit of back and forth on email and Pro Fence and Roof stating that the staining job that we paid for was actually a side job done by one of their employees on his off hours, we agreed to a refund from them. I met Pro Fence and Roof and received the refund (in addition to a little extra as way of an apology for the trouble) in person as well as an apology for the workmanship. Pro Fence and Roof did ultimately fix the issue and we are now satisfied with the outcome.

****Original Post****

We contacted Pro Fence and Roof in early to mid October to get a quote to stain a 138 foot section of our fence that we had power washed in the spring of 2018.

We were contacted by an employee and set up a day in mid-October (October 16th) to have the staining done. We provided 5 1/2 gallons of stain to do the one side of a shared 138 foot long fence. The employee of Pro Fence and Roof showed up and did the fence in just over an hour, including set up and clean up. He stated to us that he ran out of stain (4 gallons should have covered it based on calculations he had done but another gallon was purchased just in case it was needed and we had 1/2 gallon leftover from Fall 2017); there was stain was running down the fence in places and a 2 foot part of the fence was missed entirely.

The employee then stated that he would come do another coat at no additional cost, so that it would be more consistent looking - if we would go get more stain, which we did. For two weeks we tried to get him to come out to put the additional coat on while the weather was good but something on his end kept coming up (we left the stain on the back patio so he could access it any time). We understand that things come up but we were told a couple of times that he would be out on a particular day but then he did not show up and there was no communication.

We finally contacted the owner of Pro Fence and Roof directly through email along with photos. We received no response directly from the owner but the employee who stained the fence texted us and asked that we not text him but to called him directly. When we called, he said that he would come out and do another coat but it would cost us more money. That was not what was agreed upon - we paid money to have the work done right in the first place.

We contacted the owner of the company again and left a voicemail and then emailed him on Thursday, November 8th. He called us back that evening and told us that if his employee said that he would come back and do it at no cost, then he needs to honor that agreement and would make sure he came back out (the owner did say that he would not have agreed to do it for free but would have told us it would cost more to do another coat - why would it cost more if it wasn’t done correctly in the first place?). He also stated that he would not have done a job this small in the first place - well who is the one that puts out the bids? In addition, he stated that if for some reason the employee could not / would not come out, then he would send someone else out to get it done. We were told that we would get a call the following day letting us know when someone would be out to finish the work but we received no phone call from anyone. We followed up with an email the following Monday (November 12th) asking when someone would be out to complete the job but we never received a response. So we sent two more emails each a week apart (November 19th and November 26th), again with no response.

We took our complaint to an arbitrator (Better Business Bureau) and Pro Fence and Roof did not respond to any inquires by BBB.

John and his team were extremely helpful, quick, and professional. We were out of state at the time of needing service, and I could fully trust that they would take care of the issue we had. I would highly recommend hiring this company.

I would recommend Pro Fence to anyone that wants honesty, dependability and quality work. Justin is a wonderful person. Always friendly and a firm handshake. If you don't go Pro you are missing out.

Justin and his crew did an excellent job on our fence. Professional, efficient, and very knowledgeable in their craft. Would certainly recommend them!

These guys are THE BEST!! Our fence is more beautiful than expected and the quality of materials they use are top notch! Justin explained everything thoroughly from coming to give the estimate to completing the job. They removed the chain link fence which I know was a major chore because of years of trumpet vines growing in and around the fence. In a very short amount of time, they had the fence up and finished. They also cleaned up and hauled off all of the trees we had cut down as well as all of that mess of trumpet vines. Justin stayed in contact with my husband about the progress they were making and they are the most friendly and efficient group of guys I have ever seen. HIGHLY recommended!! Thank you Pro Fence for an excellent job (and I love the posts now! :) )

Amazing fence built in a super short amount of time. These are some nice guys who know how to build some great fences, thanks pro fence!

Had pro fence do a 8ft tall privacy fence . Loved the color and they painted the post to match. Came in well under my budget. Did great work.

They did an amazing job on my fence super friendly and super fast I highly recommend them if you need your fence fixed!

Just finished our new 8ft fall privacy fence. Can't believe it looks so good. Really proud of it. Thanks Pro Fence.

The introduction and the implementation was great. The guys are very personable and do a great job. They did what they said they were going to do and I appreciate their accountability.

These guys are amazing! If you are looking at getting a fence put up you will love these guys! Pro Fence got my fence up extremely fast at a really great price and there work is amazing! The owner also offered to put up our playground! Hands down an amazing experience!

I hired Andy and Justin a few days ago after the crazy winter storm blew our fence down. They were very fast and polite. They did great work period. The company is very reliable and family oriented. I would recommend them to anyone.

both Justin and John were very nice. they gave me a quote that beat out the competition. when it was time to do the job no one showed up. I called and text to find out when they would begin building my fence. I got no definite answer and no reply so while I like the guys personalities I do not like their work ethic. they just left my family hanging after 4 weeks of waiting