Poly-Tex, Inc.
- 27725 Danville Ave, Castle Rock, MN 55010
- Commercial Roofing
- Industrial Roofing
- Financing Available
- Free Estimates
- Warranties Offered
About the Business
What people say about “Poly-Tex, Inc.”?
Customer feedback is mixed regarding Poly-Tex. While some users praise the high quality of the products and the excellent customer service, others express significant frustration with warranty claims and the handling of damaged parts. Positive reviews highlight the company's helpfulness and reliability when issues arise, with some customers appreciating the thorough support during re-engineering efforts. However, critical reviews point out poor communication and high costs associated with returns and warranty replacements, leading to disappointment for several buyers.
What Users Like The Most
- Solid, honest, reliable, helpful company.
- Great customer service. I needed additional parts... They answered the phone every time I called.
- Their customer service is great. They then sent out an engineer to assess.
- We bought a 6'x8 greenhouse... it is a great looking and great quality.
What Users Like The Least
Customers are fully satisfied
Recommended Reviews
I purchased an 8x16 Palram Canopia Prestige 2 Greenhouse in the fall of 2023 through Wayfair, Poly-Tex was the reseller of the greenhouse. I only found this out recently when attempting to go through a warranty claim after the greenhouse collapsed following a relatively mild snowstorm here in New England. I was told that weather related events are not covered under warranty which is quite surprising to me considered that a greenhouse is made to protect other things from weather. I paid over $5,000 for this greenhouse and it folded under 6" of snow. I wish that it had been advertised appropriately so that I would've known that it wasn't suitable in an environment that experiences cold weather and precipitation. I'm not sure where to go from here but I just wanted other people to be aware.
Horrible customer service. The cheap plastic door handle snapped due to some winds. I was told that if I wanted the part to be replaced under warranty I would have to play weather man and determine the wind speeds that day. Also if I just wanted to purchase the kit it was only 11.00 dollars. Here's the kicker they then charge a 25 dollar labor fee and then shipping which brings the total to 55 dollars. Not worth it. So I guess I will fashion my own that will last the lifetime of the greenhouse and hold up to winds.
Solid, honest, reliable, helpful company. I can’t say enough good things about Poly-Tex. I built a 78’x20’ high tunnel using a mixture of new parts and old parts I had stored in my barn for 20+ years. Kellie Miller worked with me for hours to figure out the parts I needed to complete the project.
My farm will use this high tunnel for over-wintering our egg layers, housing pigs during the muddy season, and of course season extension for our garden when our animals are out on pasture.
137 locals recently requested a quote
- 27725 Danville Ave, Castle Rock, MN 55010
- Commercial Roofing
- Industrial Roofing
- Financing Available
- Free Estimates
- Warranties Offered
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