Paul's Ace Hardware

I was looking for special black hardware and they had it. Staff very helpful & friendly. You still get that personal touch here.

I called asking to see if they have some thing in stock. They proceeded to tell me if I don’t have the item number, they can’t help me at all. The worker on the phone was very short and quick with the conversation. The worker I talked to, seemed to just be lazy or not care. They proceeded to say good luck to me. Very rude

We just moved to Grinnell and love the huge selection of this store, even though it is much higher priced. We've had great experiences with Linda, Paul's wife, and with Caleb, Paul's son. But our experiences with Paul have been bad, and just now, terrible. He was rude to me on the phone and he was rude to my wife in person. We will never set foot in this store again. You want people to shop local? You can't be a jerk AND charge 50% more than Wal-Mart and Amazon - way too easy to shop around you, Paul.

This store is a must in our town. We have nothing else like it. The staff is knowledgeable and ready to help. The variety they have is fantastic, they have everything. We're blessed to have this store.

They are so helpful with hardware, hand tools, and power tools. They carry Benjamin Moore paints. This is a great store.

They were very helpful I has looking for a belt for my Craftsman Rider and they got me one so I got it on and I'd recommend that place to everybody

I’m not sure I’ve ever been to Paul’s Ace Hardware without being reminded of what a rude, abrasive jerk Paul is. On my most recent visit, I was spending over $100 on two gallons of paint and other paint supplies. After waiting for help for about ten minutes I went to ask someone making keys for help and he said he would be over when finished with the other customer. He wasn’t. He helped at least two other customers before me. Paul walked by me and helped a gentleman that works for the college that arrived after me. In addition to that, he helped several other customers while I stood there waiting. When Paul finally came over to me to mix my paint he said “thank you for waiting your turn” which instantly irritated me. By the time my paint was finished being mixed, several customers had been helped before me and I had waited for approximately 40 minutes. Why wait that long? I love the paint brand sold at Paul’s and I want to support locally. That’s why I’ve bought paint there several times. Today was a good lesson for me that even though I’ve been burnt by this place several times I continued to stick by my convictions of supporting this local business. However, this will be the last time I jump into the fire pit of Paul’s Ace Hardware for a long time.

We drove an hour, stopped quick to get close to $1000 in paint and supplies. My pregnant wife was told she could not use the restroom to pee, then when we asked if there was a trash can we could throw an old coffee cup in we were told, “we don’t dispose of others trash.” Well you just lost thousands in buisness. I’m doing an entire remodel and as a general contractor I was hoping to be able to use your store but I’ll just stop at Lowe’s on the way. Really terrible customer service and they just don’t appreciate any of there customers.

Drove from Des Moines to Grinnell to do a custom metal job.. Stopped at ACE to pick up a couple items.. My helper needed to use the restroom but the woman at the front counter said they didn't have one.. A gentleman led us to the supplies we needed and we headed to pay... Woman at front counter was busy on her phone and didn't have time to ring us up. Will avoid this place in the future as time is money when you're on a job

Rented a 45' boom lift that was missing a license plate and no rear lights, boom was dry, no grease, and made a load, pitched metal on metal sound. At $300.00/day will look it over much better before we leave the store!

Great selection and alot to pic from. Probably the best well stocked ACE I have ever seen. I have seen many of them. Great work ace!

Great customer service and very polite and knowledgeable help. So much better than True Value in Newton. Easy access, handicap entrance, good location.

ACE needs to be ASHAMED! I went in during the great power outage of 2020! I was needing a item for my generator (drove from Newton to Grinnell to do business somewhere other than my local hardware store) I did find the item I needed however I had to pay with cash or check! I went back home to get the checkbook only to find out that with no power ACE could not give me a Receipt! It ended up not being what I needed. I drive back over today to Grinnell to return it! A Rude Cashier told me I could not return it without a receipt! I explain to her that I have no receipt because ACE had no power! She went and got another employee that was nice (only reason for any stars) she tried to help but the rude one just kept saying “I told you there is nothing that can be done! NO returns without a receipt. The nice one said I needed to come back when the manager is available. All this over a $18.99 item! Thanks ACE

Excellent customer service. I didn't know the name of the item I was looking for, but explained what I needed to the employee & he took me to the exact aisle/item I was looking for!!

They had what I needed but weren't very friendly and explained that they "weren"t setup" to take $100 bills. Seriously, how much set up do you need? A conterfit marker is like $2 at Walmart. I wasn't buying a $5 item either. My total was $35. Really, I can' t pay with $100. Just plain silly.