Paul Davis Restoration of Southeast St. Louis

We are writing this review to share our personal experience with Paul Davis Restoration of Southeast Missouri. Our goal in sharing our experience is to save even just one person from the headache and heartache that we experienced. We had a sewer back up in our basement with extensive damage and loss. Our insurance company was contracted with Paul Davis which is how we ended up with them on our project. There are three parts to this project mitigation, personal property and restoration. The mitigation portion was the fast, easiest and smoothest portion. As we moved into the personal property phase things began to unravel. In our initial phase with personal property, Chris, who is co-owner of the business, came out to assess our property. He became visibly irritated and short because of the scope of the project. He left abruptly and angrily. I was so uncomfortable with that interaction that didn't want to be here with him without my husband. Communication became a major issue at this point. We were told by our insurance company (and our insurance company paid Paul Davis) that all our belongings would be sorted into salvagable and unsalvagable and the salvagable items would be packed, inventoried and moved to an off-site climate controlled storage unit. This is when they began trying to cut corners. They didn't want to move it off-site. They wanted to just shuffle it around the basement as reconstruction occurred. Then they offered an on-site, non-climate controlled pod. Our insurance company got involved and insisted on what they paid for, off-site climate controlled storage. When our insurance company got involved, Paul Davis became passive aggressive toward us. There were multiple times, at least 3, where they would be scheduled to come out, one of us would take off work and then they would no show and not call. Then they would want to show up the next day, after we missed work the day before! We were definitely at the whim of their schedule rather than the other way around. Our personal property was never properly inventoried. It was hauled out loaded on a truck and placed in an off-site storage unit. We were told that when things needed to be thrown out due to damage that everything would be run by us first. However, when our property was returned undamaged items were missing, damaged items were returned, what was submitted to insurance for reimbursement was incorrect and incomplete. We had many unaccounted for items that are just a loss to us. Most of this is due in part to our items not being inventoried, anything could disappear. The worst part was our children's keepsakes that were stored in waterproof Rubbermaid totes were thrown out without permission and for no reason. These were irreplaceable items. Gone. For no reason. As we moved into the final stage of reconstruction things didn't really improve. The quality of work was very poor. We had a different contractor doing work in our house who was appalled at the quality of work being done on the basement. He even offered to fix some of it for free. They installed baseboard and ran out so just left a 5ft area without baseboard. They removed a sewage soaked vanity and sit it on our brand new carpet. They installed the new vanity improperly and water leaked inside of it for 3 days whule we were out of town and ruined it. Leading to it needing to be replaced again. They sent the same person who installed it improperly to do it the second time until we insisted on a plumber. They abandoned all of the trash...old vanity, toilet and boxes for weeks. Telling us that they had taken on too many jobs and couldn't complete the ones they had started. A job that at most should have taken 2 months, took over 4 months, was not done well or completely and cost us thousands of dollars out of pocket. I would never recommend Paul Davis to anyone. If I could go back in time and choose a different company I absolutely would. Our insurance company is reviewing the case and considering dropping their contract with Paul Davis. Please think twice before hiring them.

Everyone I interacted with was professional and helpful. The crews worked hard and did a good job. Everyone was great but a special thanks to Jessica in the office and AJ for the work on site.

Working with Emily has made a very traumatic, sad and horrible situation bearable. She is extremely professional, thorough, patient and kind. Experiencing a house fire is overwhelming, and working with someone who is concerned and empathetic - and still gets the job done - makes all the difference.

This was an insurance claim and very hesitant with this company at first considering I would say they are not "local" to our area. Joe alleviated our concerns right away with great customer service and making sure our damaged home was taken care of. Joe was very communitive throughout the process and kept us at ease every step of the way. Would recommend based solely off of the great customer experience provided by Joe!

Both times I had people from Paul Davis come over to my house were great. They were professional and got me exactly what I needed.

Paul Davis made a quick response. They cleaned up everything and you could not tell that we had any damage.

PaulDavis has been very responsive and thorough in the water mitigation phase. Chris Stamm response quickly to any questions and concerns. I would definitely recommend PaulDavis for water mitigation.

Edit: 3/20/25 Someone higher up at Paul Davis reached out to me promptly after I posted my review.They mentioned they never get these complaints from this location. They were eager to make things right. The Herculaneum crew came back out and tried again to patch the huge hole in our roof and removed more dry wall. They brought new tarps and tarped over the old one. They were all very kind and professional.

Original review: We had a Paul Davis crew out last week for the March 14th storms, our home has quite a bit a damage. They did some work but used a tarp we owned and my neighbors tools because they're tools were dull. They tarped our roof terribly and now we have even more damage.

About 6:00 on Thursday we had a water loss in our bathroom and probably 100 or 200 gallons of water ran down through floor to our basement. What a mess it was. Within a few hours as we live in Columbia Chris was here with his equipment and by himself has the mess in hand and the equipment doing its job on the first floor and basement. A few days later another tech Brannon was by to remove carpet padding a test to make sure all was dry. Couldn't have been more pleased as they came in did their work and were compassionate to our loss. Very happy with their service.

Chris and his team knew exactly what I needed to fix my problem. I look to their help restoring my from tornado damage.
Very pleasant and highly professional.

We were so pleased by the work Rene did for use she was so considerate , hard worker she did such an excellent job we will definitely recommend your company and especially Rene to our friends and family

The Paul Davis team is professional and very knowledgeable. They made the entire restoration process easy and their customer service is outstanding. I would highly recommend Paul Davis. It was such a relief to have their team help during such a stressful situation.

Jessica is such a pleasure to talk to, she's extremely helpful and knowledgeable. She goes above and beyond and it doesn't go unnoticed!

Such an amazing team! Very communicative and professional and respectful to our home. They provided us such a great service and would definitely recommend to anyone wanting to do any project in their home!

Got my job done quick and fast. Did what he said when he said he was going todo it. Would not hesitate to have him do work on my house again.

I’ve done sub work for Jeff for a while now. Easy to communicate with. Materials are always there and I always know what I’m walking into.

I was really impressed with the work that was done on my home. They very were professional and I could tell that they did everything to ensure that this project would be taken care of the right way. They were great relaying information to me about the work done, and well as polite. I will be using Paul Davis in the future due to this experience and letting others know about the work that was done.

Stupendous in the field and very helpful with anything that's asked of her. She is always on the ball when it comes to getting stuff done. She is very motivated and always gets the customer what they want and need.

Reliable, Respectful,Courteous, Very knowledgeable of the jobs needs and the tasks it takes to accomplish them. Fast friendly service done right the first time

Emily is the most professional person I've ever met. I know she will take care of me in a timely manner. Now that I have her I will never go elsewhere.

Emily is the best there is! Shes very professional and very thorough. I know she will get the job done right the first time

Chris Stamm is very positive, and understanding, over all a very good and easy experience and I will highly recommend Paul Davis Restoration because of Chris Stamm and his team. Thank you for everything!

I have worked with Paul Davis as a vendor and I can tell you they are top notch. Great team!!!! Always professional

Very polite and professional. She cleans so well I didn’t even know it was possible for a house to be lived in and this spotless.

They did great work on my garage fire! Chris was very communicative and efficient. 10 out of 10 and If the need ever crosses I would work with them again :)

Great work. Jessica was very effective when it came to communicating and breaking everything down for me. Made the process so much smoother. Thanks!

Great locally owned and ran business! Owners are extremely responsive and knowledgeable. They go out of their way to get things done.

Extremely professional and easy to work with. I couldn’t be more happy with the experience so far. Thank you guys so much for the professionalism and promptness. I know it’s a busy time for restoration companies but you guys were the only company with a quick response to a home with ceilings caved in with water damage. Thank you again!

Always extremely responsive and professional. I have used them on several occasions for emergency roof tarping, and have also referred them to family members when they had a nasty water leak. They have always been very prompt and thorough. I will continue to utilize Paul Davis, Southeast St. Louis and refer them to friends and family members. Great Job!