Pacific Inspection Group

When buying our new home in HPP we researched good home inspection companies. We came across pacific inspection group. I liked them because of their buyback option with the inspection. I reached out for a quote and they were reasonably priced and super responsive. Once we scheduled the inspection the inspector was thorough and the report came back super quickly. We so used them for our water quality test and had great service. We would Definitely recommend Pacific Inspection Group. They made our transition moving from Oahu to Big Island a little easier.

The first inspection company we talked to sent us a contract that essentially said they would inspect nothing and be liable for nothing... not very comforting as a buyer! After looking through reviews, we decided to go with Pacific Inspection Group and couldn't be happier with our choice!

They were incredibly quick to communicate, had availability to schedule the survey within the week, and they turned around a very detailed report within 24 hours.

Scott was an incredibly knowledgeable inspector who allowed us to tag along for the entire inspection, explaining every point of his checklist. He also went above and beyond to advise us on what routine maintenance practices we should implement to keep the home in great condition for years to come. I would highly recommend Pacific Inspection Group to anyone buying a home!

After reading the NO INSPECTION... inspection offer my realtor tried to sell me for $500 that stated we dont inspect roofs, ovens, electric, heaters, washers, mold, walls, so on and so forth i called for a real inspection at PACIFIC INSPECTION GROUP. His contracts say I Guarantee or I'll BUY YOUR HOME.. WOW thats what i call GOOD CUSTOMER SERVICE!
I ask, and recieved the best Service with a same day report, with detailed list of all aspects of our new homes condition. Simply the Best Home Inspector and wont misslead you > SO IMPORTANT WHEN BUYING A HOME!
This VETERAN OWNED BUSINESS IS 1ST RATE PERFECTION!
Thank You for you SERVICE.

We were thrilled with the attention to detail and professionalism of Pacific Inspection Group. We received a thorough report and did a video walkthrough with our realtor and Pacific's personable owner. Pacific spotted problems and put them into context for us in terms of our Hawaiian home's location (weather, etc) and how easy or tough they would be to remedy. Pacific also noted strengths of our home that again were relevant to Hawaii. We are experienced homeowners and remodelers so the expertise we needed was more about Hawaii's particular conditions and we definitely felt we got what we needed. We were very pleased with every aspect of service we received from Pacific Inspection Group!

We have used Pacific Inspection Group several times in the past and will always use them in the future. Tom and his crew are always prompt, thorough, and reliable. They go the extra mile in making their inspection and take the time to explain things. They spot issues that others miss, and have saved me and my wife from overlooking serious problems on several occasions. As a buyer you will come to realize, this company truly is your best friend!

Tom and Pacific Inspection Group were very easy to work with. Timely, efficient and thorough in doing inspection for us in Waikoloa Village on 9/17/18.

The inspection, for a home in Pahoa, Hi, was done in a timely manner and the report was available in a matter of hours. Thank you, Tom Burgess

Tom performed an inspection for me in Volcano. His report was extremely detailed and thorough, and I feel confident with his assessment. I'd definitely recommend his services in the future, and work with him again.

Tom did a fantastic job for us , Very prompt and quick turnaround, available for any questions I had via the phone. As I am on the mainland and could not view the property. I put my trust in him to find any issues and advise me. . I felt very lucky to have found Tom and will use him again, Thanks again

Tom was very easy to work with. He is knowledgeable and gives us factual and relevant information. We would highly recommend him.

If you are thinking of buying a house on the Big Island of Hawaii, first call Tom Burgess of Pacific Inspection Group. The online signup is easy and inspections are reasonably priced, prompt and thorough. Tom is a total professional: experienced, knowledgeable and friendly. Highly Recommended!

Wow ! He is really FANTASTIC ! Look no further - he is professional, on time and has the interest of being reasonable and honest. Look no further, just hire him.

Amiable, professional, efficient, thorough! Great experience all around. It starts with the ease of booking online. You enter the property information, buyer's and seller's agent (most often already in the system), and then pick a date. You'll be offered a couple of time slots on that day. I scheduled an inspection on a Monday for that Thursday! They send the contract and confirmation via email, including a Google Calendar reminder.

Once Tom understood my husband's intentions for the old house in Volcano Village he was inspecting, he changed his tact and focus to accommodate our vision. He was very knowledgeable about the area and the needs of the property. Our inspection report was detailed and the photos very informative. Highly recommend.

Excellent service. Very professional. This guy really knows what he's doing. I would not hesitate to call for his services again.

I would like to confirm the very positive experience we had with Tom Burgess and Pacific Inspection Group in conducting an inspection for us in Kailua-Kona.
Everything was very timely and professionally performed to our satisfaction. We even had a Facetime walk-through with Tom and our agent after he had completed his inspection.
The final report was precise, detailed and included pictures to highlight any issues for follow up.

Awesome! I'm a Realtor and I've used several other inspectors. This is my first time with Tom. What a 1st class job. The best ever. Dependable, honest, on time. I am so impressed with every aspect of this inspection and the professionalism. I would highly recommend this company.

Tom was extremely thorough with our inspection and walking us through the report afterwards. He answered all of our questions quickly and explained everything to us in great detail. We were especially impressed with his website. We were able to schedule the inspection, handle all payments online and sign all paperwork online.

I am an investor in California. Pacific Inspection performed inspections for a property being purchased in Kailua-Kona. They did a very thorough job and wrote a very comprehensive report. I recommend them.

We recently made an offer to purchase a property in Pahoa HI. After contacting Tom, he performed a thorough inspection promptly and in a very professional manner. He explained his findings during the inspection and suggested other references and/or experts for any issues outside his scope of work.
He submitted his report with a detailed corrective action summary the same day.
We would recommend Pacific Inspection Group to other real estate buyers in Puna HI locations.

The experience I had with Tom was great! He answers any questions I had. When I had trouble with somthing he took me step by step. Although I was unable to be there when he did the inspection my husband went, and Tom was early and got straight to work. He emailed me the report that same day. We are happy with the services Tom provided!!

Tom did a great job - nothing gets past him! He was also very prompt and helpful when I had questions after the report was completed. Very professional and knowledgable.

Tom did a home inspection for me and he did a fantastic job. Easy going and very knowledgeable. Explained the process and the things he was doing. I would recommend his services and I would use his services in the future.

Mahalo for your assistance and services Tom!

Tom is one of the most knowledgeable inspectors on the Big Island. He gave us priceless, valuable information that only a seasoned, well connected, professional could know. He was amazingly prompt and extremely thorough in his reports. I highly recommend Tom Burgess if you are contemplating buying a home and need an inspection here on the Big Island.

Tom at Pacific Inspection group was very professional and effecient!!! My home inspection and report was delivered to me the same day!! I will use this company again. Mahalo for getting the job done!!!!

Tom Burgess was our inspector - If anything, I'd say he errs on the side of caution, which is exactly what you'd want when you're buying a home. Prompt and efficient service, well documented inspection report, and excellent followup conversation to go over anything we wanted further information about on the report. I'd use him every time.

Tom did an excellent job inspecting this property for us. He picked up on items we had missed during our review. He as also very efficient and timely. He actually arrived early which was good, and had the inspection report to us within 24 hours. I can recommend Tom and Pacific Inspection Group.

I was referred to Tom by my agent and he inspected a car wash building that i am buying. His report was extremely detailed with lots of photos pointing out even the smallest concerns. Very comprehensive and detailed report.

Highly recommend using Tom.

Thanks

We are so happy with the time & effort that Tom Burgess put into our inspection/report. He addressed all the potential concerns & questions we had. Also provided service in a timely manner. We will be using him again for any of our house inspection needs.

Tom Burgess did a thorough inspection and pointed out areas of concern, both large and small. He was prompt in communication, professional in all his dealings with me, and I trusted him to look after my interests as a prospective property buyer. This was especially important as I was doing most of my transactions from out of state. I definitely recommend this inspector and his work.

Our inspection was very professional and timely. His website is super easy to use and to pay the invoice. He had our report the following day which was very organized and easy to read with photos for every notation.

Highly recommended~!

Tom with Pacific Inspection Group was incredibly professional and thorough on our inspection for the home we are buying in Kealakekua. He answered every question I had in detail and sited specific examples of other properties he had experience with when describing how a given situation might affect my home. He is very knowledgeable about Hawaiian building practices in homes of all ages (my home was built in the 1940's) and compares them to more modern or mainland practices. I highly recommend him and will use him again in the future. Thanks, Tom!

Within 15 minutes of scheduling an inspection with his easy to use online scheduling tool Tom sent me a text to confirm the date and time of the inspection. Upon receiving his report we found it easy to thorough and easy to ready.

An additional benefit in Tom's report is the Cost Estimate Summary section which give you a rough idea of what suggested repairs might run.

I will definitely be recommending Tom to future clients.

Tom is the utmost professional, very prompt, and thorough in his inspections. I am buying a property while I live out of state and I am totally comfortable having Tom as my eyes and ears. I will recommend Tom to anyone needing a building inspected.

Without a doubt, Tom Burgess has been the most thorough, detailed, responsive and communicative inspector we have used. Over the years we have bought and sold over a dozen properties both on and off island. We needed an inspector for our current property purchase and had been disappointed with other inspectors on island we hired. We chose to go with Tom after reading his extensive and well-designed website and talking with him on the phone about his vast experience and unique process for evaluation.

Tom returned calls and emails promptly and answered all of our questions thoroughly and patiently. His inspection report was easily readable and included photos that documented from every angle any problem areas. It was easy to evaluate the house even by someone who had never been physically on the property.

We definitely plan on using Tom Burgess for all of our future real estate transactions.

Catchments, septic and UV filters were all new to me. Had a page of questions for Tom and he spent quite a bit of time helping me understand each system during the inspection! Prompt, professional and personable! Would definitely recommend and use again!

This is the second time we have used Pacific Inspection Group to do a home inspection! Being on Oahu but needing a home inspection on the Big Island was no problem for Tom. Having worked with Tom before we were definitely at ease knowing everything was going to be done the right way. Tom was professional, prompt, and thorough! He was also quick to write up his report and answer any questions we had. So grateful for yet another great experience with Pacific Inspection Group!

Tom with Pacific Inspection Group is a true professional. As a Real Estate Investor by trade, a home inspector is one of the most important members of my team. I call Tom to every property I buy to get a pre-inspection and then I call him once again when the job is completed. This way I can make sure not only that my contractor did a fantastic job, but also have the seal of approval from the ONLY Certified Master Inspector on the island and in the State of Hawaii. Tom is not only punctual but he goes above and beyond in what he does and still makes it look easy. Every single inspection he has done for me I have asked him multiple complex questions and until now his experience and knowledge still amazes me. If you want a inspection done right, Tom is your guy.

Elmer

Tom was fantastic; my entire experience with him was positive.

Last spring my house required inspection for mold (due to a roof leak) while I was off-island for an extended period of time. When I contacted him, Tom went out to the house and performed the inspection within two days (unlike the company I eventually used for remediation, which made me wait weeks for even an estimate). When the inspection results arrived from the lab, Tom called me to explain them and make sure I understood my options. Because the inspection did find elevated levels of dangerous mold, he also drafted a remediation protocol which turned out to be sufficient to kill the mold while avoiding costly structural modifications. (Note that Tom's business performs inspections, not mold remediation. One remediation company I contacted disputed Tom's protocol and indicated that I would need to replace the ceiling, drywall, and cabinets. Fortunately they were wrong.) Finally, once the remediation was complete, Tom performed the re-inspection promptly, and I haven't had any subsequent mold problems with the house.

Throughout the process I was impressed by Tom's professionalism. I was off-island during the whole process, which made his prompt communication especially helpful.

In summary, I highly recommend Pacific Inspection Group for any Big Island inspections you need performed.

I was fortunate enough to be referred to Tom through my Realtor, as I was moving from O`ahu to Big Island and needed to coordinate the date of my home inspection so I would be on island. Tom was not only accommodating with scheduling, but did the inspection very thoroughly, and gave me a very clear, specific written report that has helped guide me to fix every little thing after I bought the house. Tom is friendly and professional, I highly recommend him and his work! ~ Mary Rose Love, homeowner, Kalapana Seaview in Puna.

Great!!!
Tom is the man, he did the home inspection for my son and Daughter in Law. They appreciated how thorough he was and he explained everything. I am so glad Tom was able to help my son and his wife's first time home buyer experience completely enjoyable.
I recommend Tom to anyone who needs a home inspection, he is the best.....