Over the Top Roofing and Construction

Nightmare.
Zero draping from the start. We had squirrels in our house on the first night since they didn’t bother to drape the roof and left it wide open.
They crushed every flower bed around our house. Dropped materials EVERYWHERE and never cleaned up. Two years later we were still finding nails.
Our one day roof took 4 days. Even with the owner of the company on the roof the last 2 days. Bonus - they never cut the opening for the bathroom vent. So they had to come back and cut it in the new roof. Yes, it leaks now.
Failed to properly reattach the gutters causing horrible water damage. Took 4 months of non stop calling to get them reattached.
After the squirrels, trashed flowers, failed vent and garbage left everywhere, they billed excessively more than what the contract was for. Their excuse: they “didn’t know” they needed decking. I’m not sure what full tear off and new roof means to them, but I was told the decking was included.
So stated the court battle.
They would only remove the outrageous charges if we signed an NDA. Yeah, no. We paid in full so we can tell everyone how bad they suck.

Edit: I received a cease and desist letter from their attorneys.
I will leave it up to you to decide:
The only thing they contested out of the entire review was the amount I say they overcharged for the decking. Based on them admitting to ALL the other issues, you decide for yourself: Do you think a company that did that horrific of a job on our roof would also pad the bill? I removed the amount of the overcharge since they feel they “did not do that”
Their salesperson was very clear that the decking was included in the quote. Interesting that he disappeared shortly after our roof was finally finished and they refused any way to contact him.
But, hey, they didn’t over bill‍♀️

Oh - I’m adding a copy of letter to prove the only issue they have was me saying I was overcharged. I have photographic proof of everything else. If they would produce contact info for their sales guy I could prove I’m not lying about being overcharged too. Oddly, they refuse to do so.
You decide why that might be‍♀️

In the letter it talks about my mother. Yea, my mother sued us. Yes, my mother is a drug addict. Yes, we still live in the house so she didn’t win. Facts don’t seem to matter to them.

Rick’s team built my house on Okauchee lake. He did a great job start to finish. Rick the owner personally gets involved, and his attention to detail was second to none. A friend of ours that I had referred, had their roof done by Over The Top Roofing and he was also extremely pleased with the company. Call Rick for anything you need, he can do it all.

I developed a minor gutter drainage issue 2 years after a highly satisfactory and professional installation on my home in Brookfield. Ben came to my home after a call into the office, and had the problem corrected before he left. Over the Top stood by their work. They will be my first call for any future work. I highly recommend this group.

We are very happy with the quality of workmanship on our new roof. We were impressed with the care they took during clean up. When cleaning up, they took a significant amount of extra time in the dog kennel with the magnets looking for stray nails. We understand roofing is a messy job and no clean up is perfect, but they absolutely made every effort to do their best. We appreciate the effort.

Spring of 2022 I had a chimney with bricks falling off, which was allowing water to get behind them and leak to the ceiling of my house. The decision was made between OTT and myself to tear down the chimney at the roof level and replace it with a B vent running to the peak of the house through the attic. The work was done timely and apparently professionally. The communication with their workers left something to be desired, but I got past that issue.

This winter I noticed water seeping through the cleanout at the bottom of the chimney in the basement. As I have since found out, a flue liner should have been installed to prevent condensation from forming in the chimney and water leaking on to my basement floor and creating rust stains on the brick (see photo).

EDIT 3/1/23: The company has contacted me and expressed an interest in fixing the work done by their employees.

EDIT 3/11/23: Rick, the owner, personally came back to the house and corrected the mistakes made by his employees and did so in less than one week's time. He was very apologetic and did everything he could to make it right. Needs to return at a later date to get on the roof to fully fix the work.

Over the course of five months, I have been trying to get the company to complete two projects. Sent signed statement of work documents back in August and September of 2022 on two separate jobs, with 50% of payment included. I have not been successful in getting Over The Top Roofing to put me on the schedule to complete the projects. Per conversation with Nikki, one of the jobs would be completed in December, but after that initial call, she's gone MIA. Unprofessional in communication and poor planning by the scheduler.

Update: the company worked with me and kept me updated on timing of when the work would be completed once winter months passed. I updated my 1 star to a 4 star as the work was done well and the communication (which was the initial issue) improved greatly.

Over the Top did any excellent job repairing our roof after squirls got in. They did the job quickly and cut no coners. Very professional and I would recommend for other roofing jobs.

Great customer service, wide range of product choices, and completed job in a timely and efficient manner. Will definitely hire them again for other projects!

Ben showed up on time for our quote. He explained everything, answered my questions and had samples of different options for gutter guards. We received the quote and immediately knew we wanted to go with Over the Top Roofing and Construction. We based this on the promptness of both Ben and the quote. The material for the gutters and guards was the best we had seen.

We paid the down-payment and were told we would be contacted by the scheduler. However, the next day it rained almost every day for the next 2 weeks. We were told they would finish the projects before us and set a date. Within a few days the "gutter team" arrived and took down our old gutters and put in our gutters and guards. The color matched perfectly, they were the larger size we requested and all the downspouts were the right length for our landscape.

Best experience ever. We would recommend them Highly. The first rain after the installation showed the gutters could not take the heavy rains without any overpour or leaks!

This by far has been the best team I have worked with in the last 2 years.
We have done a lot of projects in our house and Over the Top showed up when they said they would, they gave us very fair pricing, they cleaned up really well and had lots of great ideas and input. Our finished project looks great and really finishes the space. I wish we could have found Rick and his team sooner to do all of our projects. It feels good to find a contractor who does what they say they are going to do and does it right the first time!

Ben the Sales representative was on time, professional, and very knowledgeable. The crew did a great job with the repairs and new gutter installation. I would of given them 5 stars but they need to improve on their cleanup after removal of the old gutters. I found 10 old gutter brackets and a handful of screws in the lawn, patio, driveway, and flower bed surrounding the house. I was most concerned about the screws which can end up in lawn tractor or car tires. Other than that a i'm overall
pleased.

this is a terrific company and I would highly recommend! My previous roofer laid shingles incorrectly on a portion of my lower roof resulting in major ceiling leak. It took multiple attempts by OTR to figure it out, but they stuck with it - the storms we had 8/7-8/8 - kitchen & NEW ceiling are completely dry!

We had our 1920's asbestos/concrete roofing replaced with asphalt shingles and our gutters replaced as well. Except for some weather delays, the crews did a great job with the removal, install and cleanup. We even had an old odd sized skylight replaced. And their estimate was very fair as well.

We highly recommend Rick and his team!

UPDATE: Had Rick's crew install gutter leaf guards today. Superb work!

About 2 years ago I had my roof replaced with complete tear off and dimensional shingles looks beautiful. Got a great price and extra $500 off to have sign in yard for 1 month. 50 year warranty on shingles and lifetime in workmanship. Recently had a leak in my kitchen thru a light fixture above kitchen table on Sunday. I called Monday and they sent someone the same day. Guy was very professional diagnosed the problem (snow had blown up under the ridge vent and as it melted it ran down rafter to light fixture). Freak happening no leak in roof and that is common problem with ridge vents. Possible answer is roof rake the vent if snow accumulated there. Impressed with the fast response. Also when installed they did great job protecting ALL my wife's many flowers and clean up was superb. Bob Deck

It took six months from estimate to completion to get my new soffits installed. I got a lot of apologies but don't really understand how it took so long. They finally got the work done when I posted negative reviews online.

But now the job is done and they look nice. No more birds living in my roof. Endured an entire summer and fall of screaming starlings right outside my door to get here, but now it's done.

First they were late to my place to look at a job, making me late for an appointment and have to reschesule. After they looked at the house, I waited a week and when no quote arrived, I called. Over the next week I called 3 times, spoke with the receptionist twice who said she would have the guy call me. They gave me his phone number, but the voicemail was full. We waited some more. Then we stopped trying and went with a different contractor.

Over the Top replaced our 50+year old wood siding on our garage and back porch with SmartSide. They also replaced a garage window. We are SO PLEASED with the result! I thought it was priced very fairly and the crew that worked here were professional and hard workers. I'd definitely call them again! Chris G was GREAT to work with!

Had an estimate from a year ago. Called to book the job. Was told that it had to be looked at again. Booked an 11 am apt. I called at 1045 to say I would be a couple minutes late. I arrived at 11:03.... no sales person. Waited until 1120 and called company
After being on hold for 9 mins while they tried to track him down they had no answers. NO faith in this company. A no call no show for a gimme sale. Wow. Going with another company.

I hired Over the Top Roofing to repair leaks around our tall, 90 year old chimney. They were extremely responsive. Chris was out within two days, diagnosed a considerable flashing problem and explained thoroughly (with pics of the damage and drawings) what he thought should be done to repair the problem. His estimate was very reasonable and the work was completed within 2 weeks. He also installed a temporary patch to make sure we wouldn’t experience more water damage until full repairs could be completed. His crew was very professional and friendly.
I don’t usually write reviews, but Chris and Over the Top Roofing was an unusually good experience. They deserve 5 stars and your business.
Barb Walbrink- Wauwatosa

We were looking for an estimate to redo the entire exterior of our Northshore home. LP siding, roofing, gutters, gutter guard, soffit/ facia and LP post this summer / early fall. They never got back to us. They were late for our initial appointment and told us for 10 days they were going to get us a bid by the close of the business day. We followed up 5 times. Still nothing. Needless to say they didn’t get the job. I am baffled a contractor would not want a job like this. I wouldn’t waste my time, just move on to another contractor instead of waiting on them to bid your project.

Called about a few roofing items and talked to Darren about it. He was able to get to the house in a very timely manner to look at the items. After looking, he gave an estimate that was within our budget. He then mentioned he could fix the items the next day. He did, sent pictures, and everything looks great. Thanks Darren!

During the last rain, we had a leak coming from the top part of our window frame on the inside of our house. We called Over The Top Roofing to get it checked out. Darren Farmer from Over The Top Roofing came out within two days to see if he could find the source. It is November 25 and most places won't even do repairs at this time of year. He checked things out thoroughly and found a couple of possibilities for the source. He was very knowledgeable and helpful. I am glad we called Over The Top Roofing to get it fixed.

We had a very good experience with Over The Top Roofing. Rick Serres was great to work with. The installers came on a cold Sunday to remove and install the new roof all in one day. It looks great!

Working with Dave at Over the Top Roofing was a breeze. He was on-time, polite and gave us insight on how to fix our gutter problems. We had all our questions answered for new gutters. I would recommend highly.

Darren came out and looked an issue we were having and fixed the problem on the spot. We have used Over the Top in the past and they are great. Would definitely use them again.

I have worked with Over the Top on numerous projects over the last 2 years. I have been working with Rick Jr. through them all and he has been awesome! I had a huge flat roof job that no one else wanted to touch. Rick Jr. was the first to give me a reasonable quote and he even did a minor repair to prevent my roof from leaking before the bigger job was completed. He really went above and beyond. I have been hiring the company for other jobs ever since and the teams always do an amazing job. Everything from chimney tuckpointing and window flashing installation to some smaller repairs. Rick Jr. is always willing to come out to give me quotes, no matter how small. I have a few more projects in the works for my fixer upper and I will be using Over the Top for these as well. Can't recommend them enough!

We had a total remodel on the outside of our house a few weeks ago. The guys removed to old siding, wood, gutters, downspouts, soffits, and fascia.
The house now looks amazing thanks to Aaron, and the crew that did the work. They were friendly, experienced, and cleaned up everything before leaving. Aaron had excellent ideas for us to choose from and Shannon the lead person for the crew, was great in keeping everything done in a timely manor. I would highly recommend this company!

Darren Farmer came over on September 13 at 845am My. Back door was leaking from the inside and I thought it was the gutter or my roof leaking. The problem was the upper window was leaking so Darren calk.it.The problem was fixed. I would highly recommend the Tip Top Construction CompNy to anyone.

My experience with Over the Top Roofing was very good. Aaron was able to explain all details and answered all of my questions. The workers completed the job in one day. The crew all were gentlemen and left no mess.
I would not hesitate to hire them again
Nancy Bryce

Over The Top Roofing came to give us a quote on a roofing repair job. Not only did they provide EXCEPTIONAL customer service, but they offered to leaf blow our gutters at no extra charge. I HIGHLY recommend this company to anybody looking for a reputable, honest company who cares about their clients. Our overall experience with them proved to be a very pleasant one indeed.

We received the estimate, and the work was completed 1 week later. They sent out a crew of 9 guys. Only took them 1 day to tear off and put on the new roof. They put everything back where it was when they started -like potted plants and grills. They went thru the yard with giant magnets to make sure and pick up nails and staples from the grass. The roof looks beautiful and the price was $4000 lower then the next estimate. Warranty was also great!

Thanks to Darren for stopping by my home recently to quote installing gutters on my home. Even though my project was too small for his company, he still provided useful advice and referred me to a top installer who would. Saved me a lot of time.

Very pleased with the project completed recently. New roof on the house and garage and new gutters look great! Darren was awesome to work with. He described the entire process and always answered any questions I had. I would highly recommend this company for anyone needing roofing work done.

Darren was absolutely amazing to work with. Job was done right the first time and quickly. We are going back to Over The Top for another project and will continue to work with them. Highly recommend!

Do not use this organization to perform any work on your home. Their workmanship is well below Industry standard and their ability to communication regarding when they’ll complete your project is nonexistent. The only one I would recommend Over the Top Roofing to ... is their owner ... so that he may experience the same hell that he put me through.

Also, Over the Top Roofing did not honor the warranty written into their contract regarding workmanship or materials. Last week my roof developed several leaks and Over the Top Roofing declined a request to visit the house and repair the roof.

Had a new roof installed . Workmanship was good. Communication very poor had to call them never got calls returned not one out of Many calls.
Job started 3days late.
After job clean up was a bad nails and Staples all over the yard Driveway was a mess Dumpster stayed almost a week after completed job. Very bad communication. The only good thing was lady in office was nice . Ryan was poor to deal With unprofessional.

Most amazing people to work with! The owner Rick is a great person to work with. He took time out to listen to what I wanted and needed. Highly recommend them to anyone looking for a roof or construction work! After reading the reviews and looking into it a little bit I noticed that there are 2 Rick's one who is the owner and one who is simply an employee. I would not judge the comments on the owner Rick as he was amazing to work with.

They showed up on time for estimate (big deal compared to some competitors). Fixed my skylight and came in at the estimate (no surprises or hidden fees). Only issue was scheduling. I keep asking for a date and they said we are waiting on parts. Then out of the blue they called and said they had time and wanted to do it in 30 mins, i said no, then they called me to complain about saying no when they gave me 30min notice. That was not great and annoying. But once we got the date and time scheduled they showed up on time and did great work. Only issue was the employee in charge of scheduling.

I am very pleased with the work that was done on my house. I had insulation blown into the attic, roof vents installed and an attic stairway removed. Excellent service, excellent price. A very good experience.

They were very fast. They cleaned up well and our new roof looks great. Price was enough to make you cry, but the best in the area...

I was very happy with the work. Their prices were very competitive. My salesman Jason was a pleasure to work with. Highly recommend!

My experience with over the top began with two leaks around my gutters on the front and back of my home. I had planned on getting my house coated (similar to Rhino Shield) over the summer so I contacted Over the Top to come fix the leaks that I was not able to repair on my own. The company sent out a person for a free estimate. He and I got on the roof to look at the currently installed condition and discuss a plan of attack as my painting/coating job was coming up. He determined that too much water was being directed to too small of a gutter. Two diverters would push the water away from the offending areas and solve the problem.
The estimate came in higher than I had expected based on the material we had discussed. I was told that the estimate covered two men for half of a day. Being a highly rated company I deferred to the expertise of the professional.
The roofer was here from approximately 2pm to 4pm. During that time the workman took a smoke/phone call break directly outside of the open window in which I was working. The person left without saying he was done, leaving an invoice, or anything. I had to reach out to the project manager to determine if he was going to come back because I was told this was an eight hour job.
The next day, was told that he was in fact done and that he was their best roofer/carpenter and was able to finish in half the time of a two man crew. While awaiting my final invoice I had a gentle rain in which the leak issues arose again. I had photos and video of each leak which I sent to the PM on June 13th. He was going share these with his boss and get back to me with the next step solution. My house gets painted during the time between the sharing of the videos and the follow up on July 17th. The owner comes out with the PM and says I most likely have a construction defect where the flashing was installed without the counter flashing tape. Water was supposedly rushing up and over the flashing. The solution would be to remove siding, add the counter flashing and replace the siding. The price tag for this work was not insignificant so I got a second opinion.
Within 24 hours I got another roofer to my home who, with a tube of Terpolymer Sealant and 30 min, solved my issues to date (and didn’t charge for it). He also attempted to test it with a bucket of water before leaving making sure he didn’t completely miss the cause of the problem. The issues were: (a) a diverter should have been installed where one was not in the front, and (b) the back kick-out flashing was installed incorrectly on top of, not underneath, the existing flashing. I’m not kidding - the second guy chuckled at the Over the Top installation.
So, the boss never came out an actually looked at the original install to see the error in his “best” roofer’s work. The initial reaction was to charge me for more work that probably wouldn’t have fixed the problem.
So I called to let Over the Top explain why their price was as high for the first work and share the fact that it wasn’t done right to begin with. I had a lot of excuses as to overhead, the PM’s time, driving to get materials, etc as to why they were owed the original amount. Unfortunately for them I’m in the construction business and understand where most of these costs are built into the hourly wages, mark-up on product etc. so a lot fell on deaf ears. In the end I got the total reduced by 32% which probably was still too high, but I’m glad to be done with Over the Top. I’m probably most upset that the owner never got on a ladder to look at the initial install himself. He may have noticed the poor initial install and saved himself this poor review.
In recap: Poor Communication + Poor Install + High Prices = Bad review.

I reached out via message and received a response from Nancy on Angie's List. I then provided pictures and she informed me that I would be contacted soon. I received a call the next day from Rick and scheduled an appointment for an estimate @ 10am on Monday. All of that went very well. On Monday at 9:34AM I received a call from Rick asking if we could meet at 11AM instead. I know things come up so I said that was fine. 11AM comes and goes. A little after noon I called Rick and he did not answer. Rick never showed up for our appointment and decided to dodge my call and never call back. Completely unprofessional and a waste of my morning off. This company has an A rating on Angie's List so it's probably a one off but keep in mind you might be "ghosted" by them.

Prompt communication, professional and friendly staff and they fixed my roof leak at an extremely reasonable price. I will definitely hire again.

TERRIBLE customer service! It has been 2 months since they started our roof and we still have rubber hanging off the front of our soffit. It looks terrible and is embarrassing! They had a carpenter finally come over after 2 months to do our soffit and it looked so sloppy my husband had to fix it. Their excuses as to why they can't finish their job is because they have big commercial jobs their men are working on. THEN STOP BOOKING RESIDENTIAL JOBS! Of course they have our money now and I'm wondering if it will ever be finished.

Fast and professional. Complete tear off and redo in one day. I am no roofer but looks like excellent quality to me.

4.5 stars is more accurate. Would have given 5 stars but they were not able to start for several weeks after estimated start. Mostly weather's fault though I'm sure.

Would absolutely recommend!

The roofing project was completed just as quoted and was done very efficiently and fast. I also had some small projects completed which were quickly completed with excellent quality results

Over The Top Roofing did our roof as well as repair that was needed. They tore off 2 layers of shingles, did all the flashing and had the new roof on and all cleaned up in 1/2 day. Unbelievable Finished up the repairs and gutters the next day. We were VERY satisfied with the work and the friendliness of all involved. I see others around where they work on the roof for weeks.

I've had Overt The Top Roofing complete repairs on roofs for two of my homes now. On both occasions they did great work, in a reasonable amount of time for a competitive price. I will continue to use them for any roofing needs that I have and refer them to any friends or family as well.

Were able to finish so quickly we hadn't realized they were even there. Have helped not only myself but many clients - great work!

I worked with John at Over The Top Roofing when having a new roof put on a foreclosure house I purchased. I couldn't have asked for a better experience working with a contractor. When John came out to give me a quote, he took extra time to explain all the available options to ensure I was getting a quality roof at a competitive price. I was very well informed throughout the scheduling process and when it came time for the install, the guys arrived exactly when they said they would. Not only was the install of the roof quality, the cleanup was great as well. The roof was installed almost a year ago and I have yet to find a roofing nail which was left behind. I make sure to recommend Over The Top to anyone I know who is looking for a dependable contractor!