New England Gutter Kings, Inc.

Gutter kings have performed gutter cleaning for us for the last couple of years. Crew is professional and throughly cleaned after themselves when done. This year unfortunately, the job has performed unsatisfactory with sections of the house not completed. Additionally, the trees around our property were still shedding leaves filling the gutters once again. They promised to comeback and redo the job but it took two and a half months to finally show up. By that time we have already sold the house. I would have given them five starts if they had comeback sooner to finish the job.

I prepaid for gutter cleaning and Ned Stevens showed up in November for my fall gutter leaning and left without doing anything, when I called them they said they could not clean my gutters because there was still leaves on the trees behind my house. They said they would come back later, so I waited and waited and waited and called and called and they said we didn't forget me, we are just way behind. Finally Friday Feb. 2, 2024 they showed up. They pulled in my driveway and I went out to greet them and they started to leave without doing anything. I yelled to them and they stopped, I asked why they were leaving and they told in Spanish-language that my water spigot was not on, well of course I had shut it down because it has been below zero where I live. I struggled to communicate with them that I would turn the water on for them, they had to call the office and came back and said OK they would do the cleaning. They did a good job after all that, but I'm done with these people. They have major problems.

Made such a mess after cleaning my gutters this past weekend, I had to get my garden hose and nozzle out of storage and clean the deck, deck rails, deck furniture, grill cover, and the back of the house.

This was in 45° weather and my hands froze.

This isn’t the first time I’ve had a problem with their service. Almost every time, there’s an issue… like the time they took the gutter guards off and left pieces of gutter guard in the pine tree, and over 70 gutter screws on the ground around the house. Good thing the dog didn’t step on them.

After every service I’ve had to call about something. They continue to give me discounts on future services, but never resolved the issue completely, since nothing has changed in subsequent visits.

This was the final straw. I canceled the contract.

It’s a shame because New England Gutter was really good before Ned Stevens took them over.

Notified by text that the team was on their way just 20 minutes before they arrived. Would have preferred to know the day before that I was on the schedule. The 2 guys cleared debris off the roof and cleaned the gutters. They did a great job.

Very good reliable service.
You said there were issues identified during your last job.
Could you tell me what do you have in mind about these issues?

Quick yet thorough. Friendly service and great cleanup. Highly recommend getting the automatic service. I get mine done 3 times per year and it’s stopped overflows which causes pools and flooding near the house.

Two very nice, very polite, and professional people announced that they were there to clean the gutters. They cleaned them and flushed out gutters as well. Cleaned everything up 100% (thank you) and left. All at a great price…That’s what I call excellent service…

New England Gutter Kings, Inc. powered by Ned Stevens did an excellent job cleaning my gutters. They were professional, efficient, and polite. Their service was priced affordably. I was able to request approximately when I would like the gutters to be cleaned. I would have liked more than a few minutes notice before the men arrived.

I didn’t receive a knock on the door saying that the crew was here. I looked out my window and saw the truck in my driveway and opened the garage door and saw the ladder and the crew on my roof. I had to ask all the questions about the gutters, I turned the water on for them to use.Also I didn’t receive a door hanger with the results of the inspection. Very disappointed homeowner!

Initial phone call was answered, work was scheduled within a few days, workers arrived when they said they would, and all were polite, hardworking and responsive to my input. Thanks!

Did a fine job. Would prefer a little more knowledge of when they were coming. Got a text message 5 minutes before they arrived. I preferred to be home since this was the first time I hired them. Fortunately I was home.

I called for fall gutter cleaning and to put leaf filters on gutters. Cost was comparable to other companies. He told me they would email or text me when appointment was available.
When I got text they were on the way to my house. Advance notice would have been preferred. I wanted to check out filters. They still deserve high rating.

The technicians were hardworking and dedicated and truly wanted to please the customer. You don't find that at every company today. I recommend a bonus or raise for this effort

Was able to call, talk to a human, scheduled my gutter cleaning and received a text prior to crew arriving.
They used a leaf blower and a hose.
Once again, had Ned Stevens gutter cleaning crew showed up within the time frame they specified. The 2 person crew were courteous and responsive to a couple of downspouts that i pointed out to check on. They cleaned the gutters and cleared any debris from around the house. Thank you.

New England Gutter Kings were quick to respond to my inquiry and came to perform the gutter cleaning and replacement of a downspout in only a few days. They also cleaned out our dryer vent which provides great peace of mind!

They do a good job cleaning the gutters. However, when they found a clog in the downspout they cut out a portion of drain and told me that they would come back to replace it. When I then called the next week to follow-up they informed me that they don't do that type of replacement. So now I have a gap in my drain such that water just falls straight down, which they suggested I fix myself.

Update: After posting this review, the company reached out and sent over a crew to make the necessary repairs. They replaced the cut-out piece of copper downspout with a section of aluminum to attach to an adapter to the underground PVC drain. What I appreciated is that they spray painted the aluminum section to be the same color as the existing copper section so that it blended in well. Adding back two stars for the follow-up and actions taken by the company to make things right.

They did a very thorough job, all downspouts are cleared and working. During the heavy rains we didn't notice any seepage. In an out very quickly and professionally.

From the sales staff to the scheduler, to the back office support people, to the people that come to your house to perform the expected job. Everything they do, follows Good Value including my new Gutters. Which just gushes all the above, area's like Professionalism, Safety, ect. And they were here on time. More importantly the job was done correctly, with no incidents and I have new gutters!

Thank you again,
Curt M

Update from my initial 1-Star review below.

The company reached out and a second crew came to fix the issue left by the first crew, which was to basically clear the downpipes(s). It's not rained yet since having the work redone, hence the 4 stars vs 5! But the company was very proactive in reaching out to hopefully resolve the issue.

Initial 1-Start Review:
First rain a week after cleaning and it’s obvious the gutters aren’t clean. Water is just pouring over the gutter.

Great job, quick and easy, even resealed my gutter corners which needed it badly! Scheduled the appointment and came out, just as described. One thing - you can go on their website to make a payment with PayPal, but it's a little confusing to do that.