Mountain Valley Home Comfort

Mountain valley home comfort and the technician, Drew are top notch! Drew came to our house to check our hvac unit as it kept tripping the breaker off. He found the problem and quickly got it fixed.

Drew then checked to ensure everything else was working as it should. Drew was very nice, polite, and efficient. He explained everything and walked us through what he was doing and why every step of the way.

I will always recommend Drew and Mountain Valley Home Comfort to anyone that needs hvac service or replacement!

I called and talked to Lauren about new ac/heating system mine went bad. We figured out what would be best and had installed within a week. Great people

The help was prompt and the issue was quickly resolved. It was user error (!), so no additional charge. Will continue to use Mt. Valley Home Comfort.

Needed HVAC service and contacted Mountain Valley Home Comfort. They were able to send a technician out within a few hours/ same day. Employee Diego checked my HVAC, ordered parts, and serviced my unit to get it back up and running. He was prompt, communicated his eta and fixed the unit. Great customer service and HVAC skills. Thank you!

We were concerned ceiling water damage might be coming from our attic air handler. We got next day service call. Ryan was on time, put on protective shoe covers & checked out our attic unit which was all good. While in the attic Ryan looked for other possible issues causing the ceiling damage & determined maybe roof seepage coming from a compromised vent boot or improper boot flashing. On leaving he used his portable vacuum to clean up some insulation material that dropped down from the ceiling access. Overall very friendly professional service. Happy to be on their Maintenance Plan.

The technician explained everything that was wrong with the AC unit and he did a fantastic job looking over everything.

They came when they said, tech was experienced and based on my issue discription, knew where to start to diagnose replace damaged part and get us working again!!

Very freindly and heipful. Multiple qoutes for different options to replace my unlt. Punctual and clean . Very satisfied with the end result.

It was a hot & humid July day and our A/C stopped cooling on a Saturday evening. The indoor unit's fan was running so it took us a while to notice that the fan had stopped spinning on the outside unit. I called Mt Valley Comfort who have serviced our home for the last 4 years. The previous owners recommended we keep using them based on their high quality of service, and we agree!
I got thru to the service desk who took my message, and within 5 minutes, I got a callback from Tessa who took down the information and arranged for technician Johnny Riggs to come by as he was finishing up his calls for the day. I got a call from him around 6pm and he arrived within 30 min. He got us up & running in about 15 minutes! Although we had to pay the after hours rate, Johnny and Tessa offered to waive the diagnostic fee bc she had known immediately what the problem was upon my description over the phone. We appreciate their prompt service but also their integrity, professionalism and honesty to offer that to us. Mountain Valley Comfort knows how to take care of their customers!

The young man you sent out was very thorough. He did an excellent job. He was polite and professional. My air is working great. Thank you so much.

Today Drew from Mountain Valley came to fix my AC unit. He was knowledgeable and very patient, taking the time to explain to me the problem. He also didn't mind answering any and all of my questions. After 5 days without AC he had it up and running in a short amount of time. I greatly appreciate his efforts on such a hot day. Thanks again Drew and Mountain Valley. Suzanne

Very good. very polite. A/C tech figured it out quickly and fixed it and left. did not even have an opportunity to offer him a drink. A+

Technician Johnny Riggs did an outstanding job today diagnosing the problem with our air conditioning during this oppressive heat wave. Mountain Valley Home Comfort service is always prompt, professional, friendly, and thorough.

Courteous and informative service technician (Johnny Riggs). He diagnosed the issue quickly and told me exactly what he was doing to correct the problem. Also happy that service was provided within a day and a half of my call.

I had a mini-split with a malfunctioning pump so water was dripping inside my house and I had to shut it down in 90° heat and humidity. It happened on a Saturday night (of course). I called their number to leave a message and instead got a customer service rep that took all of my information and since I had other cooling it was not a dire emergency. They offered a Monday appointment but I was going out of town for a couple days so I chose my first day back. I was called before the repairman came, which I always appreciate. The repairman was polite, professional and thorough. My unit was repaired and back on line within two hours. Really good service.

I appreciated the main office notifying me ahead of time when their service technician was due to arrive. Kyle was on time and was very knowledgeable servicing our mini split. I am very pleased with Mountain Valley’s service work and no doubt will use them in the future.

Tech was professional. Called me and told me he was on his way here. Arrived shortly after and put his booties on and inspected inside unit and then outside unit. Mountain valley installed my new heat pump 4 years ago and so far very pleased. They do the annual inspection and I feel the price is reasonable. Will continue to use. Mountain valley.

10/10 recommend! Our AC started blowing warm air out on Sunday night during a heat advisory. I called MVHC at 7:00 am Monday morning and asked if I could have someone sent out to look at my AC unit and they were able to schedule someone first thing between 8:30-9 am. The technician showed up on time, found and fixed the problem, had the parts needed on hand, did a thorough inspection of the indoor and outdoor units and had our AC unit back up and running within an hour! He was friendly, knowledgeable and provided details along the way. Very prompt attention from start to finish.

Another great experience with this company. Noah came out this morning to perform an annual inspection on our HVAC system. He was polite, professional, and informative. Took the time to complete a thorough inspection and then review everything with us before he left.

I hate MVHC. My until was installed 4 years ago. The installers were brought back 4 times to fix their mistakes. My wire was crimped, stopped the unit from working. The tech called Mitsubishi and was told to patch the wire and order a replacement. Sandy REFUSES to replace it. I have a 10 yr labor and parts warranty. Sandy doesn't like us because she doesn't like my daughter. I am required to pay for the yearly maintenance to maintain my warranty. I will ONLY allow Johnny in my home to do the maintenance. He is awesome, does his job perfectly. That is why I am giving 5 stars. That is only for Johnny. MVHC gets negative stars. If you call them, request the most awesome tech they have...Johnny!!

1st time working with Mountain Valley Home Comfort and it truly is “Service the way it ought to be!” Jacob was polite and professional, explained what needed to be done and got right to it. A colleague drove the part needed right to my home, and the job was done and done well!

Happy with a detailed annual inspection. Diego thoroughly checked the gas furnace and A/C unit. Answered questions. Walked me through the condition of each systems.

Second AC/furnace install from MVHC. I am not one to leave reviews typically but have done so for both of these jobs. Outstanding company all the way around. Customer Service, quality of workmanship and attention to detail. Highly recommend them.

Excellent service from Jim, he explained everything and took care of the problem. Very professional. I will never have any other company work on my HVAC needs. Customer for life here. Also big shout out to customer service, very nice and helpful.

Tyler with Mountain Valley Home Comfort did a yearly service check on our HVAC unit. He was polite, professional and very knowledgeable. We appreciate his dedication to keeping our HVAC system running properly.

Great crew, from the rep that came out to assess the job, to the crew that did the replacement install. Great unit installed and done right. Definitely will call them again

Very thorough inspection. Jerry and coworker were very friendly. They took the time to answer my questions . Will use Mountain Valley for my next service.

As always Mountain Valley does a great job! Gerry was thorough and explained everything well. I asked about about duct cleaning, Gerry took time to contact office to get price on duct cleaning I'm thinking about getting done as he remembered that there was a "sale" on that service. Thanks Gerry will be deciding on that soon!
As a widow I'm so thankful for the caring service this company provides.

The tech (I believe his name was Nate) that came to my house was very efficient and explained everything thoroughly. Great service!

They did an amazing job. They showed up when they said they would, did their job quickly and professionally. The product is working wonderfully.

Another fantastic experience with Mountain Valley Home Comfort! The ladies in the office were all very kind, helpful, and accommodating. Technician Johnny Riggs was very kind and professional to our family inside our home. Mr. Riggs was thorough during our annual maintenance appointments and answered all of our questions in a way that was simple for us to understand. Thank you for helping to keep us comfortable inside our home!

Nathan was awesome had us up and running in just over hour. Very professional and signed up for Home Comfort Club along with Military discount. A big thank you. Temperature was 21 the night Furnace went out. He was here before noon. A big thank you to lady that answered the phone and got him to us. Much appreciated. Merry Christmas Happy Healthy New Year to you all!

Great customer service. Set the appointment, got text reminder and a call from technician 15 minutes out. Checked out system and determined cause. Gave me cost estimate. Ryan ( hope that is correct) was very courteous and knew what to do. Thanks again!

They showed up when they said they would. They did neat and efficient work. The bill was exactly what they said it would be. And they finished the job early. Excellent work!!

The gentleman that came to service my furnace was great. He checked everything & told me what the problem was. He replaced the bad part & now my furnace is working right.

Nathan was great to work with! Thorough, professional, knowledgeable... he took time to explain everything and answered a bevy of questions regarding options and ideas. The written report is very helpful and the photos documenting what he found in the system help to complete the package.

Sam was very personal and professional. He explained in detail what maintenance he performed. I highly recommend Mountain Valley Home Comfort.

Arrived ahead of schedule—good. Clean and courteous. Did thorough check up and left a sheet detailing work done. Super happy.

Noah was professional, answered the questions that I had regarding the away setting and reviewed with me what he had done. He also suggested settings for the downstairs.

Didn't get her the same day but came the next morning. Tech had to get a part but came back within an hour to complete the repair.