Mountain Roofing LLC
- 24 Lindenwood Ln, Littleton, CO 80127
- Residential Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
About the Business
What people say about “Mountain Roofing LLC”?
Customer feedback is largely positive regarding Mountain Roofing, with a significant number of reviews praising the professionalism, communication, and efficiency of the team, particularly Bruce. Many customers appreciated the thorough explanations provided during the roofing process and the seamless handling of insurance claims. However, there are notable complaints about customer service, specifically regarding a condescending attitude during communication, which impacted one customer's experience negatively. Overall, while most interactions appear to be positive, the critical feedback raises concerns about consistency in customer service.
What Users Like The Most
- Bruce and his team did an amazing job with our roof!
- Team was easy to work with and helped us with the insurance claims.
- Bruce was very responsive and the quality of work was exceptional!
- This company is terrific to work with!
- Mountain roofing replaced my garage roof.
What Users Like The Least
- I am very disappointed in this company.
- Bruce was condescending and seemed irritated with my questions.
- Turns out I'm not the only one who experienced rude driving behavior from one of their marked vans.
Recommended Reviews
I am very disappointed in this company. I had been working with them for months to get my roof replaced and a hole in my roof fixed. There were some barriers with this due to my AC unit being on the roof but I had a company willing and ready to come help remove the unit while the company did the roof work. In my communications with Bruce, we spoke over the phone and by text. When I spoke with Bruce over the phone, I asked many questions to ensure I understood what they needed and next steps. Bruce was condescending and seemed irritated with my questions. I received the contract from Bruce in my email to sign and roughly two hours later he emailed again and informed me they would "have to pass on this job" because it was too small of a job, too complicated, and their supplier would not travel to my house due to distance. What I don't understand is why they did not address these issues with me sooner. Knowing this company is Littleton based, I was worried about the distance. However, I continued to work with them because there was no communication or concerns expressed from them about this being a barrier. If I had known this was too much of a hassle for them, I would have appreciated them telling me before going through all of the scheduling and beginning paperwork. This was an unfortunate waste of time for everyone involved, not just me and this company, but for the company helping with the AC unit as well. Bruce lacked professionalism in his communication and overall interactions with myself and the AC company. If you live an hour or more away from this company, make sure to ask if they will even do the work because they won't tell you until far too late. I had worked with another individual with this company and she was incredibly helpful, communicative, and understanding. My experience with Bruce was frustrating and completely dissatisfying.
Bruce and his team did an amazing job with our roof! Bruce did a great job at explaining the process to us and letting us know what to expect. He was a big help with navigating our insurance company too!
Bruce at Mountain Roofing is always available and more than willing to help. Whether working on our home here in Ken Caryl or providing guidance on a home we are building in the mountains, I highly recommend!
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Company Locations
Head Office
Branch Offices
- 24 Lindenwood Ln, Littleton, CO 80127
- Residential Roofing
- Financing Available
- Free Estimates
- Licensed & Insured
- Locally Owned & Operated
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