Middletown Roofing replaced the roof over our house and on our garage. We could not be more pleased with their quality of work and service. We extensively researched many roofing companies online, small and large, and received several quotes. Middletown Roofing offered extremely high-quality materials and work, but at a substantial a lower price. Online, we read many times what an honest person Roman and his crew are, and this was our experience 100%.
Roman was extremely involved in all stages of the process and highly familiar with the details of the job. It took us ~2 months from the time we received the estimate until the time the work was done (due to gathering other quotes). When the crew arrived, even the tiniest details--which we had described to Chris when receiving a quote months earlier--were very carefully attended to, and Roman had full knowledge of them all. If ever there was a change or an update, Roman called to keep us updated and shared photos so we could understand what he was seeing. For example, we had some rotted decking etc. that required replacing, and Roman communicated very clearly about this in advance. (We expected this given that the house is 100 year old, and some of the boards forming the eaves overhang were visibly reduced to ~50-60% of their original width.)
The extent of communication was just one example of Roman's thoroughness. Roman holds himself and his crew to the highest standards of work. Roman believes in using high quality materials that will last, and he offers these without markup or price increases. He prefers to use high quality materials because he believes in standing by the job he has done. As another example, his company was the only one to suggest additional precautionary measures (like adding extra ice and water shield in especially prone areas). The extra layer provides an important additional layer of protection in areas that had previously been the sources of leaks.
Roman's team was extremely efficient, and when the job was done, the yard (and all areas around our house) were impeccably clean. Our neighbor told us that he continued to find roofing debris for 10 years after his roof was replaced. My wife and I scoured our yard, and found virtually no debris whatsoever.
The replacement was covered by insurance, and less than 24 hours after the job was finished, our insurance company had a copy of the final invoice and supplements. The very next day, Roman spoke on the phone with our claims specialist to explain the nature of the supplements. Again, his quick turnaround, his extensive knowledge of the job, and his meticulous attention to detail shined through.
Working with someone who is honest and who we could trust made all the difference in the world. It eased our anxieties associated with replacing the roof--which is one of the most important parts of any house. We are stunned by the quality of work and level of service we have received at a price that is substantially lower than comparable companies. We are absolutely thrilled with the work that Middletown Roofing has done, and we have already begun recommending them to our neighbors, family, and friends. We'll be returning to them for all future roofing needs and feel extremely fortunate to have had such a positive experience.
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