Maximus Roofing Contractors L.L.C

First Review - 5 Stars - August 2020: (Please see below for my second review.)

I had a great experience working with Maximus Roofing Contractors, LLC. I was in need of a roof inspection and minor repairs in preparation for the sale of my home. I had a deadline to have the work completed for the closing date and needed assistance quickly. They got the roof inspection, repairs, and written inspection report done for me in a timely fashion.

Lenny helped me as soon as I called in and got me linked with one of their roofers right away. Lenny was kind, helpful, efficient, patient, supportive, and understanding each time I spoke with her. Todd came to inspect my roof and he was helpful, efficient, and courteous. Liz, the owner, was wonderful to work with as well. She clearly cares about her customers and the quality of the work she provides to them and goes the extra mile to ensure the best job is being done. The two gentlemen (I don’t know their names), who came to the property to complete the repair work, arrived 15 minutes early and were respectful, quick, and efficient.

Thank you!!

Second Review - 1 Star - March 2021 -

After having a positive experience in August 2020, I contacted Maximus Roofing on 1/21/2021 to request an estimate for gutter replacements and gutter guards. I was told that the owner was out of the office and would return in an hour and give me a call back to set up an appointment. I called back on 1/22/2021 after not hearing back the previous day and was unable to get through. I later learned that the office admin was out of the office so I called back again on 1/25/2021 and was again told that the owner was out of the office at a job site but would be back soon and would give me a call to arrange an appointment to assess my gutter needs and give me a estimate for the work.

It is now 3/22/2021 and I have not heard back from Maximus Roofing simply to set up an appointment for an estimate. Since I had a positive experience with them in 2020, I had intended on hiring them and all I needed was a call back.

I have since received an estimate from another company and have hired them to the tune of several thousand dollars. That is money that would have gone to Maximus Roofing had I received a return call. Eventually, I'll need a new roof and now I know I'll need to find another company for that job when the time comes. That's disappointing as I prefer to support companies that I've had positive experiences with in the past but this recent experience has let me know that I can't count on them.

I understand that companies are busy and their customers, such as myself, are busy as well, so having to hunt down a company to give them my money is something I no longer wish to do. There are many companies out there offering similar services and it only takes "dropping the ball" once to ensure that I not only no longer hire them for my needs but that I also no longer recommend them to others. I had recommended them to several people after my first positive experience and now I only hope that those people do not have the experience I had with not even getting a return call or an appointment for an estimate.

Customer service and follow up is critical.

I had my roof replaced in 2018, when I reached out, Los responded immediately, explained the process, assisted me with my insurance claim and the crew did a fantastic job. After the job was done, it was like they were never here. We are very satisfied with Maximus and would highly recommend them .

I will try to keep this short... We needed a new roof and we looked around a few months prior and then stopped. I decided to give it a go again and ended up giving Maximus a shot. I was already slightly annoyed by a few people who attempted to quote the job for their lack of attention to details. I did already have another LARGE company I was considering, but I purposely reached out to her because I saw she was a women owned business and I was intrigued. She knew her stuff and she was passionate about her business which sold me in the few moments of us speaking (even though she didn't know that). Me, being a small business owner myself, knew that sometimes you just need a chance to show what you are made of. Her crew did a GOOD job, as nobody is perfect. Small things like a few cigarette butts left in my yard, a few pieces of materials left from the job, like I said...small stuff. You could tell Liz had some punctuality issues whether from being short staffed, busy, or both....she still would eventually get back to you via call, text or email. Overall they did quality work for a reasonable price. We talked alot and I voiced my few concerns, but everything worked out. Thanks for everything and we appreciate you. Keep striving!