Lum's Auto Center

We brought our VW here for service. Great experience. Dropped off early in the AM for an afternoon oil change. They were done hours before my scheduled time! Our Toyota goes in in a few days for the first time and I’m sure it will be another great experience!

I’ve bought multiple vehicles from Lums and had a positive experience every time. Chris Corcoran especially has been so helpful. I’ve never felt pressured into a purchase. The Lums team is personal and they take care of their customers.

Stephanie was so knowledgeable and so helpful! The rest of the staff was as well. Best car buying experience, hands-down!

Outstanding Experience with Brad Cloe – Again! I had an exceptional experience purchasing my 2024 Dodge Ram 2500 Laramie, and it’s all thanks to Brad Cloe. I got an incredible deal when I bought the truck in January, and I couldn’t be happier with the entire process. Brad’s customer service was top-notch from start to finish—he truly goes the extra mile. This was my third vehicle purchase with Brad, and there’s a reason I keep coming back: he genuinely looks out for his customers.

Was not a good experience it took to long to take a appointment and my advisor say my issue needs to be worse for be fixed plus was trying to charge me when all muy problems should be on manufactured warranty any way at the end he say this is so weird but now is cover.

Today was an amazing experience! When I arrived I was greeted outside at my car. Information was confirmed and I turned over keys. Very smooth, very professional and as always staff provided both verbal and written assessment of work to be done, and asked about services coming due. Thank you!!@

Had my first oil change. Was good, took a little time, but they checked everything over to make sure all was good.

Lum's is worth the drive for the customer service and the competitive pricing. We drove all the way from Eugene (7 hrs RT) because they had the specific vehicle we'd been looking for for two and a half years. The icing on the cake was that their customer service is incredible. Maybe it's part of being "small town nice," but they were all super easy and pleasant to work with, while still being professional. Our salesperson was Becca, and we can't say enough positive things about her. Even though we live in Eugene with its many dealerships, the next time we need to buy a car we will drive all the way to Warrenton to buy it from Lum's.

06.19.25 - Drove over from Seaside to Dick Hannah Toyota (1.5 hours) for service today on my 4Runner. This place is night and day regarding interaction and customer service. They have free hot drinks available as well as food for purchase. I inquired about body repair service and the service writer (female) immediately responded with a slip of paper with QR code to upload pictures for estimate and business card attached.

Last time I was at Lums the service writer (male) insulted me by directing me to speak with my husband about a costly AC repair which was the reason for the visit. I am the vehicle owner and I do not need to speak to a damn person about anything requiring repair.

FYI - I have a history of working as gas station attendant for AAFES in the 80’s, promoted to service writer, have extensive education regarding tires, ordering auto parts, and performing simple services such as filling batteries, changing wiper blades, checking fluid levels, tires pressures, etc.

Do not ever underestimate the knowledge/experience of a woman no matter her age.

Will not return to Lum’s in Warrenton OR - would rather drive to WA for service any day.

The work was done quickly, and the reports were thorough. Jacob, the customer service rep, was very polite and helpful!

New check in procedure is terrible. My car sat in the finished area for at least 20 minutes. I watched the car get parked and waited. When I inquired with the service advisor, I was rudely told that I was incorrect and that it had “just been parked”. With this type of service I may not be back.

Lum's service center did a great job on my Ram today. Called in for a quote, received a reasonable response right away & was able to schedule it & had it done with in 2-days! Keep up the great work & customer service Lums!

Was scheduled at 9:30 AM for tire pressure sensors to be replaced and reprogrammed in my 2020 Ford Explorer left at 5:15 PM with them being installed but not properly. I don’t even know my, system couldn’t read them and they didn’t have the tools to make my car read that they had new sensors. Mind you I live in Ocean Shores, Washington, which is 2 1/2 hours away. Could have at least offered to fill up my gas tank. Other than that they have beautiful cars in the parking lot if you’re looking for a new car. Hey!!!

Aedyn was very energetic and eager to help. Ralph had answers to all my questions. In my 85 plus years I have bought more vehicles than I care to remember. Working with Ralph was by far the best experience.

First of all I'm a guy so it's like when you go to get a fast oil change somewhere and they try to sell you everything. There was no pressure and when I was talking about the cars the salesman was very informative brought them up for me to look at talked about colors what financing could be I was paying without financing so I kind of just want to make sure and I had been to every other dealership and Astoria and Warrenton and I found them to be very pleasant and at the end they asked about you know all these other plans and extensions and stuff and it was a long day and I'm a cancer guy so I kind of just said no no and when I got home I had time to think about it and I talked to my daughter and she said well you might want to do that cuz you're going to be driving across country and stuff and so I did call them back immediately and say you know I might want to add some of that stuff and there was no problem nobody was upset or anything and when I went back in the next day I picked up my car I had an outdated phone so they couldn't really put my GPS thing in and everything was smooth and everyone was very pleasant it was a great experience in 2005 I had bought two Toyota's from them in this case I was buying a Jeep but I would recommend them to anyone and a very helpful not pressured not pushing they won't run up to you they'll say hi to you and wonder what you're up to but I would recommend them to anyone and they're very knowledgeable and what can be made available very good experience I was very happy

Christian was my Service Tech and was extremely professional and caring about his detailed explanation of my needed service. Thank you Lums.

I've had an agent working his hardest to find something for me. I couldn't appreciate him any more. At this point even if I don't get approved I feel this man has went well above what he could to help. I'd recommend lums auto in Warrenton, ore to anyone. The time they give each person is very thankful from someone like me.

I have been using Lum's for servicing and for purchasing new vehicles since 2021. I am always pleasantly surprised with the service and sales people. There is no hard selling or upselling from any department and I always feel like I am important to them.

My husband and I were in a bad situation with our car while passing through Oregon during a cross country trip. Nate, Mica, and the whole service team really helped out in such a big way when everything seemed hopeless. Sales and floor team are very nice and accommodating as well. So grateful for the staff here and their help getting us home!

Living a bit away from my daughter and trying to negotiate a deal. Becca has so far made it very easy to communicate. Thank you

This was a re-call repair. The appointment was very easy to schedule. The customer service rep was very courteous and professional. He didn’t try to sell me on services I didn’t really need, but also shared the computer readout of my vehicle eval. Service only took a couple hours. The waiting room was quite comfortable and offered a wide array of refreshments for those longer waits. I will go back for future services to my vehicle.

Chris and Adam were extremely helpful with my daughter's first car purchase. Friendly and knowledgeable. Customer service is beyond 5 stars! Thank you!

Lum's Auto Center is THE dealership for Clatsop county. Whatever type of vehicle you are looking for, the entire staff will make you feel at ease and your needs and concerns will be heard as soon as you drive on, or off the lot. Stephanie, made my truck buying experience enjoyable and I highly recommend choosing Lum's for any current or future choices of purchasing a vehicle.

Aedyn did an amazing job helping me find the perfect vehicle!! the whole team will do anything they can to help you out!! 10/10 service and quality

Caution
If you think your personal belongings are safe when getting express service, Think again.
I had set up a live feed video of only the inside of my vehicle aimed at the center console on a vehicle I brought in on 2/18/2025
JACOB BLEA, the service writer turned off my video camera during service.
How do i know if they did or did not look in my personal belongings?
Also that CRAP gap insurance LUMS sold me was an absolute JOKE.
Portfolio Gap paid only $200 on a $4000 gap so do not buy gap from Lums.

Caleb was professional and thorough. Best car buying experience I've had in a very long time. Thank you!

I can't leave a second review for my service but I had my first free service on 6/14/2025. They made it very easy, the bathrooms were super clean, they had some good refreshments. I was out of there in an hour. Thank you!

There was someone to greet us and tell us where to park for our oil change, which was super nice! Everyone was very friendly and professional. The whole experience went so smoothly and quick. They did a great job!

Awesome service as usual. Very helpful and communicate greatly. Always offering information for upcoming needs. Wiling to work with you to make everything work.

All good. Lum’s evaluated my issue with the infotainment system, found nothing wrong, but made record of issue and evaluation.

I have been dealing with Lums for years and I have always gotten great service today was no different. They are always so nice and explain everything.

Its the best place to buy a car they explain everything really well and they don't pressure you Ralph and John are excellent in their job thank you lums

This is my second new car purchased and serviced at Lum's and I am completely satisfied. Earlier this week I had a concern before going on a long trip. Although the service department was busy, they made a space for me this same day. I always use the dealer service departments, and Lum's is among the very best!