Liberty Handyman Services

I had a plumbing issue under the bathtub, and the technician did an excellent job with the repair. Very professional, friendly, and efficient. He took the time to explain the problem and fixed it thoroughly. Great service — highly recommended!

Jack came to my home through a home warranty claim, Choice Home Warranty, which I understand is a scam of a business and that’s a separate issue. I reported a plumbing leak under my sink to my warranty company and weeks later I finally got an appointment with Liberty. Every time they scheduled an appointment for me he would postpone it for another week. I waited over 3 weeks for him to finally come out for the repairs. And one night till nearly 10 pm before I was told he wasn’t coming. He told me flat out multiple times that he kept putting me off because the warranty company does not pay well and it’s hard to get to pay at all. Understood but you still took the job multiple times and screwed over the customer for weeks while you push them back because YOU took a job you didn’t want to do. I also had to send him pictures and provide details and guess on some because I am not a plumber and he offered to TAPE my pipes instead of fixing the issue.
So weeks later he finally comes out and kept telling me how he was basically going to only do bandaid work since the warranty won’t pay. I said it needs to be replaced I don’t want tape. He took my $75 payment per the warranty and started the work. Then he says oh these old pipes broke so he was only able to partially thread the new piece and then covered it with a ton of plastic glue. He never tested it because the glue was wet. The next day I ran water and A NEW LEAK is there from the P trap joint! And this new one is addition to the original leak still remain. I had to hire an actual plumber (should have done that from the jump because this man is clearly not a plumber) and pay them hundreds to fix the disaster he made worse. The warranty company is the worst, but this man is NOT cut out for the work HE CHOSE to take on. Would not recommend. He did everything wrong per the real plumber I got, all because he didn’t want to do the work that was required to fix the issue. Then don’t take the job, simple solution. Pics here are of the glued pipes he tried to make work. And the parts that were cut out and replaced in 20 minutes by a real plumber.

John was WONDERFUL to work with! He made a very stressful situation much better and even completed the work much sooner than my appointment date. Came when he said he was going to and was very honest and reliable. Thank you again, John!