Lewistown Ace Hardware
- 815 NE Main St, Lewistown, MT 59457
- Free Estimates
- Licensed & Insured
- Warranties Offered
- Slate Roof
- TPO Roof
About the Business
What people say about “Lewistown Ace Hardware”?
```json
{
"summary": "Customer feedback is predominantly positive, highlighting the knowledgeable and friendly staff at the store. Many reviews commend the employees' willingness to assist and provide recommendations tailored to individual needs. However, there are significant concerns regarding customer service following incidents where staff were unresponsive or dismissive after mistakes occurred. Delivery and communication are generally appreciated, but issues with service during busy times have been noted, impacting customer experiences.",
"liked": [
"Instead of letting just by many quantities of a product I pickup they asked me about my plumbing problems and recommended a product that cost less and was more effective.",
"Super service, knowledgeable staff, and we nearly always find what we're looking for.",
"Steve and ALL the staff were so helpful and refused to let us feel rushed even though we showed up AT CLOSE on a Friday.",
"The employees are always quick to help you find what you're looking for.",
"The staff at this store are amazing!! They are so kind and helpful!"
],
"disliked": [
"Employees told her that she could pick up her paint cans but they had failed to secure the lids, so when she picked them up all the paint spilled on her.",
"They were stocking the store, oblivious to the customers, and nearly hit me in the head with an unboxed shovel.",
"The one cashier is kinda slow and they could get another one when the line is backed up but they don't."
]
Recommended Reviews
Instead letting just by many quantities of a product I pickup they ask me about my plumbing problems and recommended a product that cost less and as more effective. I just love them.
Super service, knowledgeable staff, and we nearly always find what we're looking for. My husband and I are in this store several times a month. We'd be hamstrung on the ranch without the availability of this Ace in Lewistown!
My sister in law was there to pick up supplies for a project. Employees told her that she could pick up her paint cans but they had failed to secure the lids, so when she picked them up all the paint spilled on her. The employees were far more concerned about cleaning their floor then about rectifying their mistake. Along with this, she was wearing an expensive and sentimental coat that was completely covered in paint because of the workers error. Ace only offered any sort of support after a call from her husband and what they did was the bare minimum. Neither the worker who made the mistake nor the owner offered a sincere apology for their mistake. "Ace the helpful place" until they spill paint all over you and don't care to help.
137 locals recently requested a quote
- 815 NE Main St, Lewistown, MT 59457
- Free Estimates
- Licensed & Insured
- Warranties Offered
- Slate Roof
- TPO Roof
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