Larkins Ace Hardware
- 3036 Industrial Ave, Fairbury, NE 68352
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Financing Available
- Green Roof
About the Business
What people say about “Larkins Ace Hardware”?
Customer feedback about Sherbarth Ace Hardware is mixed, highlighting both positive and negative experiences. Many customers appreciate the friendly and helpful staff, often noting the store's wide selection and convenient location. However, some reviews express dissatisfaction with customer service, particularly regarding issues like coupon policies and product quality. Communication seems to be a recurring concern, especially in cases of product returns and specific requests. Overall, while there are many positive sentiments, significant complaints about service quality and staff attitude contribute to a cautious perception.
What Users Like The Most
- Friendly and helpful staff.
- What a great hardware store; everybody's so kind and professional.
- Always helpful and able to answer questions based on factual knowledge.
- The staff are all extremely friendly and very helpful.
- I love this place. The staff is awesome.
What Users Like The Least
- Not the greatest customer service; everyone just seemed to not be happy.
- I was told I would have to pay more if I wanted the good ones; very bad customer service.
- Scherbarths apparently doesn't care about good customer service.
- The paint we received was wrong; attempts to return it were unsuccessful.
- To use both coupons, I was told I'd have to spend another $30.
Recommended Reviews
I received my monthly $5 off $30 coupons in the mail and also my birthday coupon for $5 off any purchase over $5. When Scherbarths owned Ace, I was always told that $5 birthday coupons could be used in conjunction with the monthly coupons--apparently that policy has changed.
Today I bought a Fiskars hedge trimmer, a bag of diatomaceous earth, and a pack of blades for my Stihl weedeater, total before coupons (not shown on receipt) was just over $59. AFTER scanning both coupons, the cashier informed me that to use both coupons I'd have to spend another $30! Apparently, since she scanned the birthday coupon first, which only required a $5 purchase (even though I'd spent well over the $30 requirement of the other coupon), the register wouldn't accept the coupon requiring a $30 purchase. I love supporting locally owned businesses and wouldn't be writing this bad review if:
1. The cashier had told me that only one coupon could be used.
2. The cashier had scanned the $5 off $30 purchase instead of the $5 off $5 purchase (since I'd spent almost $60), which would have allowed me to still use my birthday coupon on a small purchase.
Found what I needed fairly easily, and thanks to my fiance, we found things we didn't know we needed to we saw them lol. Friendly and helpful staff
At the beginning of the week, we went to Ace for paint. It was supposed to be a color with blue-green undertones, but instead it was a forest green with black undertones, so on the wall it almost looks black. We have attempted to return the paint twice, the second time after speaking with the manager and being told to bring the paint back in and they would exchange it, but there wasn't any information left for the employees. I really wanted to keep my business local, but since Ace apparently doesn't care about good customer service, then I don't care to spend my money there.
137 locals recently requested a quote
- 3036 Industrial Ave, Fairbury, NE 68352
- Commercial Roofing
- Industrial Roofing
- Residential Roofing
- Financing Available
- Green Roof
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