Lahaina Gateway Ace Hardware

El mejor y más surtido almacén con los mejores precios y una amplia variedad de productos para la reparación del hogar
El mantenimiento de la jardinería y el mejor servicio a clientes

Despite the Lahaina fire devastation I'm happy that Lahaina Ace hardware wasn't affected. Although I was in the area for the resource hub at the time & not for the actual store I believe it's now up & running & in operation. However I'm unaware of their business schedule.

personally I felt a bit awkward and out of place in this store, seemed like everyone was looking at me. Probably was just me but I swear people that were by me glanced at me multiple times. It was the first time I went here and isn’t really welcoming. I mean i wont stop you from going here there’s still stuff a hardware store should have here. Maybe I was doing something wrong idk.

This is an update to the problem I had a few weeks ago. The Lahaina Ace Hardware Store refused to abide by the emailed offer from Hawaii Electric / Ace and exchange my incandescent light bulbs for LED bulbs. It was a great offer, where Hawaii Electric wanted people to give up energy inefficient bulbs and use more efficient LED bulbs.

Well, it's a great offer if the people at the store don't refuse to do the exchange and you have to purchase the bulbs instead. That's how it went down.

I decided to write to Hawaii Electric and got a nice response from Kolia, who offered to investigate the problem. It took quite a while (like she had anything more important to do? Lol) but she finally got the message across with someone at this store that I should get a refund. Kudos to Kolia for her terrific attitude and efforts to get that straightened out.

So, on the following morning, I returned to the Lahaina Ace Hardware Store. I didn't want to wait until the refund offer was forgotten. I asked for the manager (I had no "Karen" attitude) and Myrar came to the checkout. I explained my reason for coming and it was obvious that she had no idea that I should be getting a refund. Someone left this manager out of the loop.

Fortunately, after some friendly discussion, Myrar agreed that I should get the refund after I handed over my bag-o-bulbs. Thank you, Myrar, for making this so pleasant.

I'm leaving my rating unchanged, because someone left it up to me to convince this nice lady to do the right thing.

Great local store. If you need beef jerky or if you need Paint. Not normally two things I head out of the house n e e d i n g at the same time, but it shows the variety of things and the people that work there are very knowledgeable and helpful.

Lots of parking but difficult access to strip mall, as the entrance is only off of the bypass. Huge store, and kind of like an Easter egg hunt, but I usually find what I need.

I was surprised he were fully staffed most people are in a skeleton crew after the pandemic it seems like all these companies are using that to have less employees it seems like kept the same number of employees before the pandemic at least somebody out there is keeping their company properly staffed

When Ace hardware moved to its new location in the gateway plaza it's much less customer friendly. The way the aisles are set up you have to look left and right as you go down the center aisle very difficult. Selections seem to have gone down. As you are waiting to checkout a miriad of useless items for the impulsive weak. Cheapens ACE'S reputation in my view. Big mistake getting rid of your Art Supply's section. You lost a customer base. I will say that the people that have been working there a long time are wonderful and well informed. Much more attractive when you're by foodland. Probably a lot less expensive too. Oh well.

The store has everything you might expect at an Ace location plus some items unique to the islands. My visit was to buy appliance lightbulbs that I couldn't buy or ship to Calfornia due to environmental laws. I found them.
My only negative was the 5 p.m. closing time. Really?

Good place to stop for groceries instead of Safeway as it was tocked with more local foods. The deli and meat and fish selection was good. Had a neighborhood appeal.

I would like to share that JUNE is a MAJOR PLUS at this Lahaina location. I'm so glad she's back!! FANTASTIC customer service!! Greets everyone entering store, so pleasant, helpful, always positive and upbeat. I will make it a point to be back more often.