- 337 St Augustine St, Lynchburg, VA 24501
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Locally Owned & Operated
About the Business
At Kidd's Restoration & Cleaning Services, we pride ourselves on our technical expertise and versatility in managing a wide range of projects, both residential and commercial. Located in Lynchburg, Virginia, we specialize in emergency roof repair, roof maintenance, and comprehensive restoration services. Our team is equipped to handle complex challenges, from roof waterproofing to gutter installation and repair, ensuring that every project is executed with precision and care. We understand that each project is unique, and our attention to detail allows us to deliver durable, high-quality results that stand the test of time.
Our organization and reliability ensure that we coordinate every aspect of your project, providing you with peace of mind throughout the process. Whether you're facing a roofing emergency or need extensive restoration after a fire, we are committed to delivering exceptional outcomes that enhance the value of your property.
What people say about “Kidd's Restoration & Cleaning Services”?
{
"summary": "Customer feedback regarding Kidd's Restoration and Cleaning is mixed. While many reviews commend the quality of work and professionalism, particularly in restoration and cleaning services, several negative experiences highlight significant issues in communication and customer service. Some customers reported delays in communication and follow-up, especially after initial services were performed. Additionally, there are complaints about high charges for services that seemed unnecessary or poorly managed, leading to frustration among certain clients. Overall, while the craftsmanship is often praised, the consistency of service and responsiveness appears to be a concern.",
"liked": [
"They listened well, gave plenty of status updates and came within budget.",
"Kidd's was amazing from start to finish.",
"Herman has come to our house to clean our sofas several times. He is so thorough and careful.",
"Roy was super helpful and professional! He is very detailed in his work.",
"They have always helped me out when I am in a jam."
],
"disliked": [
"I called Kidd's 3 times over a span of a month and was told that someone named Dale would call me back. They never did.",
"Once we did get a bill, the charge on work that did not require a professional was high.",
"My insurance company can't get in touch with them or they won't answer them.",
"From the looks of it they work 2 hours a day and sit around on their phones the rest.",
"
Recommended Reviews
Had an extreme makeover restoration done after a fire, and Kidd's did an absolutely outstanding job. As with any older property, they ran into several challenges, but they came through with creative workarounds that worked (and passed inspection!) every time. They listened well, gave plenty of status updates and came within budget. Restoration of a standalone property like this takes a long time, be prepared for a long haul. The results are worth it.
I called Kidd's 3 times over a span of a month and was told that someone named Dale would call me back. They never did. I used their websites contact form as well and still have never heard back.
Either they're doing so well they don't care for my business or they're useless, but I'm beyond caring to find out.
At first, the service seemed great. Was out at our home the next day when we had a water leak, acted quick to remove insolation and apply anti-microbial agents. However, we never received an estimate until after the work was done. Once we did get a bill, the charge on work that did not require a professional was high. We were charged roughly $600 for two dehumidifiers to be unmonitored for three days when we could have bought similar models for $400 total. The work seems okay, but not getting an "estimate" until all of the work is already done is not a good business practice, and most of what we were charged for was basically equipment rental. Be sure to get an estimate first, and make sure you know what each action is costing you. You can probably save money just by doing most of the work yourself.
- 337 St Augustine St, Lynchburg, VA 24501
- Commercial Roofing
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Locally Owned & Operated