Logo of Kidd's Restoration & Cleaning Services

Kidd's Restoration & Cleaning Services

  • 337 St Augustine St, Lynchburg, VA 24501
  • Commercial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Free Estimates
  • Locally Owned & Operated
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

About the Business

At Kidd's Restoration & Cleaning Services, we pride ourselves on our technical expertise and versatility in managing a wide range of projects, both residential and commercial. Located in Lynchburg, Virginia, we specialize in emergency roof repair, roof maintenance, and comprehensive restoration services. Our team is equipped to handle complex challenges, from roof waterproofing to gutter installation and repair, ensuring that every project is executed with precision and care. We understand that each project is unique, and our attention to detail allows us to deliver durable, high-quality results that stand the test of time.

Our organization and reliability ensure that we coordinate every aspect of your project, providing you with peace of mind throughout the process. Whether you're facing a roofing emergency or need extensive restoration after a fire, we are committed to delivering exceptional outcomes that enhance the value of your property.

What people say about “Kidd's Restoration & Cleaning Services”?

{
"summary": "Customer feedback regarding Kidd's Restoration and Cleaning is mixed. While many reviews commend the quality of work and professionalism, particularly in restoration and cleaning services, several negative experiences highlight significant issues in communication and customer service. Some customers reported delays in communication and follow-up, especially after initial services were performed. Additionally, there are complaints about high charges for services that seemed unnecessary or poorly managed, leading to frustration among certain clients. Overall, while the craftsmanship is often praised, the consistency of service and responsiveness appears to be a concern.",
"liked": [
"They listened well, gave plenty of status updates and came within budget.",
"Kidd's was amazing from start to finish.",
"Herman has come to our house to clean our sofas several times. He is so thorough and careful.",
"Roy was super helpful and professional! He is very detailed in his work.",
"They have always helped me out when I am in a jam."
],
"disliked": [
"I called Kidd's 3 times over a span of a month and was told that someone named Dale would call me back. They never did.",
"Once we did get a bill, the charge on work that did not require a professional was high.",
"My insurance company can't get in touch with them or they won't answer them.",
"From the looks of it they work 2 hours a day and sit around on their phones the rest.",
"

Recommended Reviews

Overall Company Rating
Good 3.6
Out of 14 reviews
5 stars
4 stars
3 stars
2 stars
1 stars
Show first:
Dave Marney
Jul 19, 2024

Had an extreme makeover restoration done after a fire, and Kidd's did an absolutely outstanding job. As with any older property, they ran into several challenges, but they came through with creative workarounds that worked (and passed inspection!) every time. They listened well, gave plenty of status updates and came within budget. Restoration of a standalone property like this takes a long time, be prepared for a long haul. The results are worth it.

Justin Younger
Jul 14, 2023

I called Kidd's 3 times over a span of a month and was told that someone named Dale would call me back. They never did. I used their websites contact form as well and still have never heard back.

Either they're doing so well they don't care for my business or they're useless, but I'm beyond caring to find out.

Blake Huddleston
Apr 20, 2023

At first, the service seemed great. Was out at our home the next day when we had a water leak, acted quick to remove insolation and apply anti-microbial agents. However, we never received an estimate until after the work was done. Once we did get a bill, the charge on work that did not require a professional was high. We were charged roughly $600 for two dehumidifiers to be unmonitored for three days when we could have bought similar models for $400 total. The work seems okay, but not getting an "estimate" until all of the work is already done is not a good business practice, and most of what we were charged for was basically equipment rental. Be sure to get an estimate first, and make sure you know what each action is costing you. You can probably save money just by doing most of the work yourself.

Justin Gaver
Oct 26, 2022

Had carpet & a rug cleaned yesterday by Kidd's. Herman came right on time and did an awesome job! We will definitely call them when we need carpets cleaned again. Thanks!

Jackie Meador
Mar 12, 2022

Herman did an excellent job on my carpets. He is a nice man---respectful and professional. I've had him come before and I'm never disapointed.
Thank you!!!

A C
Jan 10, 2022

We're great when the did my mold remediation but afterwards left a air scrubber in my basement running for months. Told me a duct cleaning would be done . That's never been done. My insurance company can't get in touch with them or they won't answer them. My electric bill is sky high cause of the equipment still running. My basement is still tore apart and I have a storage container in my driveway and all my stuff has been out there since October. This ridiculous I wish I would've used a reputable company. Horrible business to work with. A. Campbell

Camden Forbes
Oct 29, 2021

They have been fixing a flood in our apartment building since July. From the looks of it they work 2 hours a day and sit around on their phones the rest, when they aren't screaming at each other on the street that is. I'm a contractor. I know what it takes to do repairs and they have not done anything up to par. I hate that they have a monopoly over the area and that there isn't much we can do. Because I would never ever hire them for any service.

Mind you -- Waterstone pizza had a pipe burst and flooded, and was fixed in less than 4 days. I can tell my apartment complex is not their priority which means peoples lives aren't a priority. Mold is dangerous. My partner is now getting sick from the mycotoxins they've allowed to grow. And their employees from the looks of it are far far far from professional. And definitely not certified restoration experts.

Connie Waller
Sep 14, 2021

A crew came in our shop to clean all the metal beams because there had been a fire next door that had left black residue. When they finally showed up, they did a great job the first day. When they left for the day everything looked very nice. On the second day by the time they partially completed the other side of shop it was a complete mess. Everything they had cleaned above head was just left to drop below.... water mixed w soot and dirty. My entire area was covered, items purposefully broken and moved. My printer was soaked for no reason because I had moved so things such as that to an area of the shop that had already been cleaned. I contacted the business to let them know and I received no response. I wouldn't recommend this business ever. Never!
Picture 1- first day
Picture 2 etc- enough said

Lindsey Sharman
Feb 16, 2021

Kidd's was amazing from start to finish. I have never dealt with a more professional and better craftsmanship than Kidd's. We had sewage that backed up into our home. Insurance assigned us Kidd's so I was a little nervous. But Roy ( from Kidd's) called me the next day and had guys out already working that morning and ready to clean up and get it back in shape. They listened when I had concerns and were flexible on ideas. They did the cleaning (which was a hard job but they did great) and the restoration was honestly way better than it was before. They were awesome and great communicators and felt very safe with them in our house. They are running an awesome business!

Lucy Cook
Sep 22, 2020

I use Kidds for rug and upholstery cleaning. They always do an incredible job, and stand behind their work. Herman has come to our house to clean our sofas several times. He is so thorough and careful - I have always been pleased. I've also dropped off rugs, and the staff is very truthful about what they can do, and what rugs will not turn out well.

WoodStock 5646
Oct 24, 2019

Great place to start. When your home or business has mold, water or fire damage, or in need of a cleaning services.They also clean rugs, carpets, and buffer/wax floors

Sam Fox
Mar 5, 2019

Roy was super helpful and professional! He is very detailed in his work and I highly recommend consulting him on your mold issue.

Tim Hayden
May 16, 2018

First time using Kidds Restoration and Cleaning and I would use them again if I had to, let's hope I don't, lol. We had water damage in our closet, not a huge area but they still took care of us like we were their only customer. Definitely recommend you go no where else and hire Kidds Restoration for you water damage cleanup.

Cari Zello
Sep 13, 2016

I have used this company for 15 years. They are professional and do an excellent job. They have always helped me out when I am in a jam. I highly recommend them.

Call us and get a quote right now Show phone number
137 locals recently requested a quote
  • 337 St Augustine St, Lynchburg, VA 24501
  • Commercial Roofing
  • Residential Roofing
  • 24/7 Emergency Repairs
  • Free Estimates
  • Locally Owned & Operated
Hours
Mon7:30 AM - 9:00 PM
Tue7:30 AM - 9:00 PM
Wed7:30 AM - 9:00 PM
Thu7:30 AM - 9:00 PM
Fri7:30 AM - 9:00 PM
Sat7:30 AM - 9:00 PM
Sun7:30 AM - 9:00 PM

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