Kerry's Landscaping & Irrigation

Sprung a leak in a less-than-1-yr-old system. Didn't get a response to the call / voicemail, but ended up getting a response over email. Asked if someone could come out & diagnose.

Came 2 weeks later & fixed it without a quote or confirming with me.

The PVC joint buried just below the back-flow preventer had cracked.

Charged $101.79 in total.
- $87.50 for <20 minutes of work.
- $7.82 of parts.

Talk about highway robbery...

I understand Kerry's is a busy business & that the real money is in landscaping & installing irrigation.

However to:
1. Not communicate & perform a fix without confirming.
3. Charge nearly $100 for 20 minutes of work ($8 parts)

Quite unreasonable & a bad way to do business (as a biz owner myself).

They have treated my yard for a few years and it looks great. I also had three water sprinklers go bad and they fixed them really quick. I truly appreciate their service and recommend them to other people for lawn care.

While they did complete the seeding of our lawn timely once they finally showed up, they failed to communicate effectively before and after they performed the landscaping work. They left no care instructions for the lawn and attempted to charge us for materials (river rock) that they did not provide for us. We have attempted to contact them on several occasions but they do not seem to answer phone calls or return voice mails.

Edited to add: I did eventually receive a response via the company's facebook messenger. And my concerns were addressed. I bumped my review up to 3 stars from 2.