Kent Building Supplies - Madawaska, ME
- 772 Rue Victoria, Edmundston, NB E3V 3S9, Canada
- Residential Roofing
- Financing Available
- Licensed & Insured
- Locally Owned & Operated
- Metal Roof
About the Business
What people say about “Kent Building Supplies”?
Customer feedback is mixed regarding the service at the store. While some customers praise the helpfulness and professionalism of the staff, others express significant frustration with inadequate assistance and poor communication, especially during interactions for refunds or delivery issues. Positive reviews highlight the staff's willingness to assist, while negative reviews focus on unresponsive employees and unresolved delivery problems. The overall sentiment reflects a need for improved customer service and better staffing during busy periods.
What Users Like The Most
- Un grand merci à M. Jeff Ouellet, Gilles Thibodeau et Dominique Albert pour votre excellent service aujourd'hui.
- The staff was wonderful and very helpful. I was able to find everything I needed.
- Caissières super accueillant, des millions de produit en inventaire que les employés connaît très bien...
What Users Like The Least
- Very disappointed with the service at that store. No help in the store and no help to put the stuff we just bought in the truck.
- She was rude and did not care what my problem was.
- 100 /100 d'erreur sur la livraison de portes et fenêtres en juin et encore des erreurs sur la 2e livraison en août.
Recommended Reviews
Un grand merci à M. Jeff Ouellet, Gilles Thibodeau et Dominique Albert pour votre excellent service aujourd'hui.
Vous avez été professionnels, respectueux et très aidants.
J'ai été touchée par votre souci du client et votre honnêteté.
Je vous donne 5 étoiles sans hésiter.
Merci encore!
Maude Clair
Very disappointed with the service at that store. No help in the store and no help to put the stuff we just bought in the truck. 4 employees in the same corner of the warehouse , talking and laughing and no one came to help. Same thing today, trying to buy a bathroom fan. We were directed to two different desks and nobody was there. They need to get more employees.
I shop quite often at Edmundston store and usually all employees are nice and helpful. Last time I went for a refund, a lady at service counter had a condescending attitude with me even before I said one word! She was rude and did not care what my problem was. She continued to fume for 30 minutes while trying to resolve the issue. She absolutely should not be allowed to interact with clients face to face. Another lady ( Anie, I think) was very nice and professional as a mediator. 3 or 4 cash register ladies were present during this interaction.
137 locals recently requested a quote
Company Locations
Head Office
Branch Offices
- 772 Rue Victoria, Edmundston, NB E3V 3S9, Canada
- Residential Roofing
- Financing Available
- Licensed & Insured
- Locally Owned & Operated
- Metal Roof
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