- 3397 Coral Ridge Rd B, Brooks, KY 40109
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Warranties Offered
About the Business
What people say about “Just In Time Roofing & Construction”?
{
"summary": "Customer feedback reflects significant dissatisfaction with the company's communication and reliability. Several reviewers expressed frustration over unreturned calls and lack of follow-up regarding their roofing assessments, leading to feelings of confusion and disappointment. In contrast, a number of customers highlighted positive experiences with prompt communication and effective service during their roofing projects. However, the strong negative sentiments regarding communication issues overshadow the positive feedback, suggesting a need for improvement in customer service and responsiveness.",
"liked": [
"Curtis was always communicating throughout the process of my claim for my storm damage on my home.",
"I called Curtis from Just in Time at the recommendation from a friend that had recently worked with him and that was a great decision.",
"The guys that worked on siding hustled all day long!",
"My roof had gotten damage from a storm and I was hesitant to choose what company to call as I was getting ~10 people a week knock on my door.",
"They made everything easy for us. They worked with our insurance agent, explained the process, and stayed on top of EVERYTHING until the job was completed."
],
"disliked": [
"It was confusing, frustrating, and disheartening as we were trying.",
"The shingles were brown throughout the roof.",
"We left multiple voicemails with the company, received promises for calls back.",
"I am sorry to say that Justin time disappointed us from the very beginning.",
"The color was completely
Recommended Reviews
Was incredibly let down by this company, it still leaves me with a sad pit in my stomach thinking about it. Kyle came out to assess our roof after potential hail damage, he came a second time with another fellow to further assess.
We conversed via text for a few weeks, with Kyle repeatedly telling me a report was coming my way. Until he never replied again. We left multiple voicemails with the company, received promises for calls back, I called Kyle several times (always with the response of "Give me just one more day!" ♀️). It was confusing, frustrating, and disheartening as we were trying to navigate a huge problem and project in our household.
Have you ever felt it rain inside? It's not fun.
Kyle came into our home and boasted about the owners care for the community and the reality is they do not care about folks in Louisville/neighboring cities. They care about managing to the needs of insurance companies.
We had just closed on our house. The hail damage occured outside our insurance start date. The situation was a bit odd but we were happy to pay cash. I shouldn't even have to say that.
The whole situation makes me so sad to think about and I truly warn folks against trusting this outfit.
I am sorry to say that Justin time disappointed us from the very beginning. They sent a gentleman out by the name of Brian, who brought samples of roof colors, which did not depict the actual color of our roof once installed. Brian recommended a roof color and assured us that it would be gray in color. The shingles were delivered to our home and sat out in front of our house for weeks before installation began. They began to install the shingles after I left work, and when I returned home, the color was completely different from what we were shown. Shingles were brown throughout the roof. So disappointing!!!
We notified the owner, Justin. He did not seem to think they did anything wrong. Nails were left all over our driveway and yard. We had to spend $4000 on new tires for a 2024 model car because of irreparable damage to the tires and they did not offer any consolation. Our gutters have been damaged. Their “guys” supposedly have been out to try and repair them numerous times, to which they never have completely repaired. I do not recommend this company.
Simply amazing! Justin is the true definition of a boss man too! He came and double checked all the work we had done. We had a few hurdles but he handled them perfectly! New windows and siding! We set the contract with Kyle , super nice guy. Tim and his help with the windows were superior, fast and great to work with that day! The guys that worked on siding hustled all day long ! It took a full day for 5 windows and a full day for the siding !
- 3397 Coral Ridge Rd B, Brooks, KY 40109
- Residential Roofing
- 24/7 Emergency Repairs
- Financing Available
- Free Estimates
- Warranties Offered