- 108 Trailbridge Bend, Canton, MS 39046
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured
About the Business
What people say about “Josh Neal Roofing & Restoration LLC.”?
Customer feedback on Josh Neal Roofing & Restoration is mixed, showcasing both positive and negative experiences. Many customers praised the company for their prompt communication, professionalism, and ability to handle complex insurance claims effectively. However, there are serious concerns regarding customer service, as some reviews highlighted significant issues, such as fraudulent billing and lack of communication after work was completed. These negative experiences cast a shadow over the otherwise strong reputation the company has built for efficiency and quality of service.
What Users Like The Most
- They ensured every aspect of the job was done correctly.
- Josh had my estimate and all the documents I needed for my USDA loan within 24 hours of first contact.
- Their team was prompt, thorough, and very professional.
- The installation process was smooth and efficient, thanks to the professionalism of JNR.
- Their attention to detail and commitment to excellence shine through in every aspect of their work.
What Users Like The Least
Customers are fully satisfied
Recommended Reviews
From the moment we started working with this company, it felt like they were more focused on profits than customer service. During the initial roof inspection—performed by the owner himself—he pointed out that our roof decking wasn’t up to code and needed to be a specific thickness. (For context, our home was built in 1974.)
We took that information seriously and started the process of filing with our insurance, hoping to get the new decking covered. But just a few days later—and without waiting for any resolution—they moved forward with the roof replacement without notifying us. We literally drove up to find workers already on our roof tearing off the old shingles. At no point were we given a heads-up, and we completely lost the chance to involve insurance in that part of the job.
To top it off, we had a tree leaning on the house a few months later. We were verbally told it would be "only a couple hundred bucks,” only to receive a bill for over a thousand. We emailed them asking for an explanation, and they never emailed us back. I have the paper trail. Their word cannot be trusted.
I would not recommend this company.
was impressed by the attention to detail displayed by Josh Neal Roofing & Restoration LLC. They ensured every aspect of the job was done correctly
Highly recommend Josh Neal's Roofing and Restoration. Josh Neal is very professional and always responds quickly. I needed repairs done on a half brick wall and end support column of my carport. I went through two different contractors that never responded back after initial conversations about what I needed done. Josh had my estimate and all the documents I needed for my USDA loan within 24 hours of first contact. I’m very pleased with the work done on my home, and will definitely use Josh Neal's Roofing and Restoration again for any future home projects.
- 108 Trailbridge Bend, Canton, MS 39046
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Licensed & Insured