- 850712 US-17, Yulee, FL 32097
- Industrial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Locally Owned & Operated
About the Business
What people say about “Jacobsen Homes”?
```json
{
"summary": "Customer feedback regarding Jacobsen Homes is predominantly negative, highlighting severe issues with customer service, communication, and delivery timelines. Many reviews express frustration over unmet promises, delays in construction, and inadequate responses to complaints. Customers report experiencing significant stress, with some mentioning a lack of accountability for faulty workmanship and missing features. Communication from the company is often described as poor, leaving customers feeling abandoned after the sale. Overall, the sentiment reflects a troubling pattern of dissatisfaction among clients.",
"liked": [
"William and Bob at Jacobson Homes have been very responsive with all of my needs and requests.",
"Homes are beautiful. They allow you to go inside each home and look around at your own pace.",
"Bob Stebbins was the most professional and helpful representative during our home buying experience!",
"I recently bought my first home here and I honestly could not have chosen a better place!",
"Our experience with Mr. Bob Stebbins was great. He was very professional and informative."
],
"disliked": [
"Absolute worst customer care I've ever experienced. No organization whatsoever.",
"They have never fixed this problem. My exterior wall is rotting as well as the flooring and molding.",
"Promised repairs weren't done or done half-way. Beware don't waste your time and or especially money!",
"We couldn't get our house until late May and nobody [was] giving us any estimate time when they are planning
Recommended Reviews
Absolute worst customer care I've ever experienced. No organization whatsoever. The "owner" Is a complete fool. Skip yulee custom homes. go elsewhere. they will sell you the dream and give you what they want. They told us that they would get rid of the mobile home on our property then couldn't get someone to take it like they said they could. We asked to have the front of the house face the back of the property, it does not. We had them put down concrete they put the home on the slab after 4 days against our wishes. Then we found out after asking them for concrete overhang they poured the slab undersized, another thing I had to fix. Lets just say they said no problem alot. I spent another 10k out of pocket to finish my home and pass inspections after paying 40,000 dollars down. Completely unprofessional, completely incompetent, completely clueless. Find a better dealer. Better yet, go direct. Yulee custom homes is a total sham.
purchased home in 2017, they installed back door the wrong way leading to downpour of rain in the back door. they have never fixed this problem. my exterior wall is rotting as well as the flooring and molding. we initially called them out and they tried to put caulking above the door frame but that has not helped. I never got the recessed ceiling, kitchen , 2 screen doors, garage disposal, that I paid for. The kitchen was supposed to be stone wall and they sent a joke of a wooden shelf in it's place. My vinyl floor had small pebbles under it that have since created a hole in the floor.
WOULD GIVE ZERO STARS IF POSSIBLE ... CALEB AND BOBBY ARE LIARS AND NEED TO HELP ACCOUNTABLE FOR THE BROKEN PROMISES MADE TO THEIR CUSTOMERS AND KEEP THE WORD OF THE CONTRACTS BUT HEY WAIT THATS LEGAL , SO MAYBE LAWSUITS NEED TO HAPPEN . PROMISED REPAIRS WEREN'T DONE OR DONE HALF-WAY .... BEWARE DONT WASTE YOUR TIME AND OR ESPECIALLY MONEY !!! YOUVE BEEN WARNED ⚠️
- 850712 US-17, Yulee, FL 32097
- Industrial Roofing
- Residential Roofing
- Financing Available
- Free Estimates
- Locally Owned & Operated