Holt Motors, Inc.

My second purchase from Sarah at Holt. They went out of their way to get a truck I found at another dealer. Then did all of the upfitting I wanted. I now have the truck I wanted. Highly recommended!

Sarah is an absolute gem and it was an absolutely wonderful experience purchasing our new car here! I was pretty hesitant and nervous about checking a car out before coming in, and speaking with her really put my mind at ease.

I'm so thrilled about our new car! We've taken it to see local trails over the weekend and it has been an absolute joy!

Drove 6 hours to pick up a car and it SMELLED LIKE SMOKE. Then they tried to gaslight us and say that it didn't. Then they said "actually sometimes our cleaner uses musty rags that can cause a bad smell". Seriously? We asked if it could be a cleaning solution smell and they said, "no, we only cleaned the outside, not the inside." So you knew we were coming to buy a car and you didn't even clean it? What a disaster. Avoid this place, especially David from the Sales team.

One of the most pleasant buying experiences I have had at a dealer. Cheyenne, Mark, and their finance team were great. Zero pressure to buy, honest and fair values, and complete transparency. Well worth the drive from the metro area.

I worked with Cheyenne at Holt motors. She was professional & very available by phone. I had a very good experience with Holt Motors …Highly recommended them !

Great customer service. Very quick at getting the processed done. Chad was great to deal with. He did everything he said he would. I would ask for him again.

I have bought my last two vehicles from Holt Motors and they have gone out of their way to make my buying experience great!! Their finance department helped me answer all of my question and never made me feel pressured to buy anything beyond what I wanted. I plan to continue buying my vehicles from Holt Motors in the future and would recommend the same to everyone!

I have been blown away by the outstanding customer service at this dealership. I bought a truck here about a month ago. It's a Chevy, but this is a Ford dealership. Sara was upfront about anything she wasn't sure of because it being a Chevy and not a Ford. But, she was super helpful in figuring it out.

My truck had issues shifting after I bought it. I contacted Sara and immediately she got me a replacement vehicle and took mine in. They repaired it and brought it back to me.
I have never worked with a dealership that was so honest and helpful. It's always a crap shoot when telling a service department about something wrong. Holt Motors has gone above and beyond to figure out the issues and fix them.

I would recommend them to anybody. 10 out of 10 on everything.
I also love that it's woman owned and I purchased my truck from a saleswoman.

We recently purchased a vehicle at Holt Motors with the help of Sarah Niemela. She made the process simple. Not once did we feel pressured into any decision. Sarah went above and beyond for us making sure the vehicle we bought was what we expected and more. Thank you Sarah!

I got a oil change service was excellent I have no complaints I will return for all my oil changes

My experience with Holt Sales is completely different than with their service department. If you're looking to buy a Ford vehicle, Holt is a great place to shop. We bought our 2016 Explorer in 2019 and have been happy with it (even happier that we got the extended lifetime wrap warranty).

However, their service department is hit or miss. Robert is always great to work with. He's always friendly and he is an excellent example of customer service and the knowledge one should have about the customer's vehicle/repairs done. Megan is not as friendly and usually doesn't seem to have a clue about the customer's vehicle/repairs being done.

The last time I was in to have work done on one of my vehicles, I believed I was over charged for the "work" ($225 for some glue on my seats) that was done. When I approached the service manager about this, he shrugged his shoulders, threw his hands up and said "and?". Great reaction. So when I brought my explorer in most recently I was hoping for the best. After the work began, they called to let me know a steering part was also bad but was under warranty so I said "go for it". After all, if it's a free repair, why not?

Fast forward to this past week, they call to let me know it was ready to be picked up. I asked what all ended up being done and what was under warranty; Megan had no idea. I asked how much I owed and I about fell over when it was over 2 times as much as I had expected. She then told me there was an additional charge for a fix that I had not requested or approved. Turns out, they broke a part (by accident) when they were doing the warranty work. The warranty company said it wasn't their responsibility, so instead of calling me to ask what I wanted them to do or to tell me what happened, they fixed it and decided not to tell me (keep in mind, they never called before hand to say anything along the lines of "hey, if we do this warranty work, there's a chance this could break". They didn't even know it broke until they had it all back together.)

Then they were going to wait for me to show up and expected me to pay the bill? Obviously I was upset and made it known. Josh called to let me know all of this after I told Megan I wanted an explanation. Megan and Josh both told me, multiple times, that it's my responsibility to pay it.

Trust me, I understand that s**t happens, I also know that in these cases, it's time to take some responsibility. Expecting me to pay a large sum of money, the week before Christmas for a part that I didn't break, I didn't know was broken and I didn't approve of repairs for? That's absolutely ridiculous. I eventually, reluctantly, agreed to pay half of the part. Later that day I decided that I shouldn't have had to pay a dime. During this same repair, they also forgot to put my center cap back on my wheel, which I didn't notice until I got home. No biggie on that one, they had it and returned it.

As I was writing this, the service manager, Josh, called me back to work this out. After some back and forth (in which he claimed he wasn't trying to get out of paying for anything... Yeah right. I was told at least 4 times that it was my responsibility to pay.) He agreed to refund me the full amount of the part they broke and return my center cap.

Overall, I've been incredibly disappointed in Holt's service department. Despite being cordial and polite on the phone, it just feels like really sleazy business practice by the service manager. The work itself is always done well and to a professional standard. It's just the service manager and buisness practice that absolutely needs to be evaluated by management.

Thankfully, they finally upgraded their loaner vehicles a little while back, so that's a nice bonus when having work done.

Thanks for coming to my TED talk.

The TLDR is: Save yourself the trouble and don't bring your vehicle here for service. If you do, make sure you demand that they contact you before any work is done. Be sure to ask for Robert to be the advisor for your repairs. Hopefully he becomes the service manager someday.

It was an unbelievable experience with Holt. They walked my wife and I through the process as this was our first brand new vehicle purchase. Sarah our sales rep made finding what we love easy!

Scheduling was easy and they worked around my time available. When I arrived at Holt Motors they were very warm and receptive. I had an oil change and 4 new tires put out on my car. Rather than waiting in the lobby I was driven home and my car and all the paperwork was delivered back to me by their friendly staff. Highly recommend Holt Motors for all your vehicle needs. Thank you.

I recently had an awesome experience working with Holt Motors. Thank you Sarah Niemela for all your help with the purchase of my F-150. She was very responsive with communication and made sure it was the right truck for me. Sarah is an absolute gem! Thank you again Holt Motors! You have a customer for life.

I always have the best experience with the service department whenever I am in. They are nice and always greet me when I come in. They keep me updated on my service and they are amazing!!

Sarah took the time to answer all my questions very thoroughly and concisely. She never rushed me to make a decision and was an awesome person to work with. You can tell the difference between a small town dealer and a big city one. Everyone was very friendly and polite. Great deal and I got an awesome F150. Thanks so much Holt Motors for your business expertise.

I had an oil change done. And I was very pleased with the service I like that they wash your vehicle. When they are done. I had called prior to coming in to check on my maintenance program. They told me that it was still good. Tell the 26th of November when I got there. Had it done, they said it had expired.

Had a great experience with the staff at Holt motors,
our sales person Sarah was friendly, helpful, very knowedgeable on our purchase!
Thank you.

After just moving to the area I decided to try Holt. I loved working with Sarah during my hunt and interest in my now new 2023 Escape. She took so much time making sure I was able to see the vechile and when I said that's the one I want it took not long for it to be mine. Sarah took time to show and explain all it's features and setting things up to my liking. I have never felt so comfortable with and knowledgeable of my vechile after leavingca dealership as I did here. Sarah was not pushy and after looking at,a couple vechiles didn't try to sell the higher priced one she sold me the one that fit me best. I love my Escape and I love this dealership. I will be going there for everything from here on.

My experience at Holt Motors has always been that been positive. Both with the service department and the sales department. I will continue to work with them.

Own and operate a repair shop in St. Cloud. Tim in the parts department at Holt Motors went above and beyond helping me source a hard to get part and even shipped it over night saving me over an hour and a half of driving. Over all great experience and look forward to doing business with Holt Motors in the future!

Working with Damon at Holt Motors was a great experience. Damon and the rest of the staff were friendly, honest, and made the experience smooth and easy.

We absolutely love Holt Motors. We are soon moving to Chaska and already missing going there for oil change and repairs.

You cannot ask anything better than the wonderful service that you receive from the Holy Motor staff. It is easy to schedule an appointment and they will work with you on the time and day needed for the service. The staff is amazing.

I had a great experience here Jason was awesome and answered all my questions and gave us lots of good info.There was a hiccup in the warranty they offered me but they had it quickly resolved and improved thanx yall I appreciate you. Review 2 got an oil change they got me in same day I call thanx yall! Review 3 brought in our 04 mustang with concerns from work done at another shop, they got us all fixed up and figured out thanx yall! we really appreciate yall !review3 awesome as always!

Had transmission work done and Holt Motors went above and beyond by letting me use a very nice loaner vehicle during the process

Holt Motors of Cokato runs a wonderful service department. They work to get the vehicle in to fit my time and make sure it’s ready for me when they promised. Truly a top rate performer.

Holt Motor in Cokato has a friendly staff and great customer service. It is my place to go for all of my car maintenance.

I had service done on our 2022 Bronco Sport and was pleased with the timeliness of the appointment and estimated repair time. Unfortunately, the vehicle was brought in for a recall, but the dealership had the parts and the software update to perform the necessary work. All good now!

Holt Motors helped me in decisions in thinking about upgrading my current car. I test drove a car. I was not happy with the color combination, and the sales rep search other dealers. Now I have some thinking to do.

After struggling for over a year w truck issues that other mechanics kept attempting. Holt Motors definitely came thru. Professional, timely n veryconcerned n listened to the long list of what I had been dealing with. Top notch n very impressed.
I was and am very pleased to have worked w them.