- 917 Camden Rd, Warren, ME 04864
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Locally Owned & Operated
About the Business
What people say about “Holgerson Roofing”?
Customer feedback reveals serious concerns regarding communication and customer service. While some reviews highlight prompt responses and effective installations, a significant number of users report frustrating delays and a lack of follow-up from the company. Many customers feel abandoned after signing contracts, with little to no information on timelines. The mixed experiences indicate that while some have had positive interactions, the negative reviews suggest a critical issue with reliability and responsiveness.
What Users Like The Most
- Leroy was good about responding.
- The installation was done in two days.
- He believes we have another 20 years left on this roof.
What Users Like The Least
- Always the same brief, mechanical response from the secretary.
- We have tried to contact them every other day... No response whatsoever.
- We signed a contract for a roof in September, 2016. It is now February, 2018.
Recommended Reviews
We had been looking for quotes for a new roof and weren’t having much luck. I volunteer at Aldermere and asked who there roofer was. They had workers there last Friday so I spoke to a man to see if we could arrange for a quote. He took my information and said Leroy would call. Monday morning Leroy called and was at the house a couple hours later. He and my husband walked the lot. He was right on about when it had been roofed along with some repairs. He was going to cone back with a ladder to check a spot. If it needs repair he’ll do it then. He believes we have another 20 years left on this roof. You can be sure we’ll call Holgerson when the time comes.
Seeing all the negative reviews, I thought I would pass on my experience with them. Holgerson installed a metal roof on my house, with attached garage, in August, 2016. I had mostly corresponded with them via email, and Leroy was good about responding. The installation was done in two days, and we haven't had a leak until this recent rain/wind storm (April 30/May 1, 2023) when I had a leak coming from around the chimney, where it had leaked before the metal roof. I emailed Leroy on May 1, and he responded at 5:38 am the next day saying they would be over that morning. They arrived around 9:30 and found that the leak was not the fault of the roof installation, but rather some vinyl trim that butted against some lead flashing. They caulked it and told me I should keep an eye on it every few years to make sure the caulk had not failed. I have yet to receive a bill (which I would gladly pay).
So, I have had nothing but a positive experience with Holgerson Roofing and I'd recommend to others.
We received an estimate in November 2017 with likelihood of work starting about May 2018. Called their office in June and each month thereafter, always receiving the same rote response that there is a delay. I stressed that we could not go through another winter with our roof. Always the same brief, mechanical response from the secretary and never, ever a call from the contractor. I sent them their estimate in September asking that they contact me with an estimated start date within 72 hours or I would accept another bid. Never heard from them. The secretary promised we would get our roof, and the company completely let us down. Deal with this contractor at your own (substantial) risk!
- 917 Camden Rd, Warren, ME 04864
- Commercial Roofing
- Industrial Roofing
- 24/7 Emergency Repairs
- Financing Available
- Locally Owned & Operated
Frequently Asked Questions
1. Does the company offer free estimates?
Yes, Holgerson Roofing offers free estimates for their roofing services.
2. Are warranties offered by the company?
Holgerson Roofing provides a 35-year limited warranty on their metal roofs.
3. Does the company offer senior discounts?
No information found regarding senior discounts offered by Holgerson Roofing.
4. How is the company overall rated?
Holgerson Roofing has an A+ rating from the Better Business Bureau, reflecting positive customer interactions.
1. What services does the company offer?
Holgerson Roofing offers metal and asphalt roofing services, including roof replacement, installation, and maintenance.
2. Are there any services the company does not offer?
No information found regarding services not offered by Holgerson Roofing.
3. Does the company offer emergency services?
No information found regarding emergency services offered by Holgerson Roofing.
4. Does the company offer eco-friendly accreditations?
Holgerson Roofing does not have specific eco-friendly accreditations, but their metal roofs are made from up to 65% recycled materials and are 100% recyclable at the end of their life cycle.