- 10650 N Geronimo Dr, Casa Grande, AZ 85122
- Industrial Roofing
- Slate Roof
- Flat Roof
- Hip Roof
- Rubber Roofing
About the Business
What people say about “HeckerHomeChecker LLC”?
Customer feedback for HeckerHomeChecker is largely positive, with many reviewers praising the thoroughness, professionalism, and communication skills of the inspector, Stephan. Most customers felt well-informed throughout the inspection process, noting that he took the time to answer questions and provided detailed reports. However, there were some concerns regarding scheduling and communication delays, particularly in one instance where a customer felt neglected in the follow-up process. Overall, while the inspection quality is highly regarded, attention to scheduling and communication could be improved.
What Users Like The Most
- Stephan was thorough in his inspection and detailed in his report.
- He was so thorough and communicated so well, answering questions and explaining the ramifications of what he found.
- Great service! The report provided after the home inspection is clear and helpful.
- Stephan communicates clearly and explains his findings in detail.
- The inspection on the house we are buying was incredibly thorough and included dozens of pages detailing everything he found.
What Users Like The Least
- We somehow fell through the cracks on getting an inspection scheduled.
- It was hard to get in touch with him and communication was very delayed.
- We felt like we needed to follow up with him several times.
- The customer service was also just no good.
- I could have easily rectified this had this been pointed out during the inspection.
Recommended Reviews
We had an excellent inspection experience with HeckerHomeChecker. Stephan was thorough in his inspection and detailed in his report. During the review, he took the time to make sure I understood each detail and answered all of my questions. Everything I could have hoped for. I would highly recommend.
Very impressed! He was so thorough and communicated so well, answering questions and explaining the ramifications of what he found. Highly recommend!
We somehow fell through the cracks on getting an inspection scheduled. We had contacted Stephan at least 2 weeks before the walk-through to prepare for our closing date.
We assumed everything was off our hands since we gave all the information to Stephan weeks ahead of time. Per our seller, it was hard to get in touch with him and communication was very delayed to the point that we only had a few days left before the walk-through. We were never CC'ed or kept in the loop of the communication and we felt like we needed to follow up with him a several times. The customer service was also just not there at all and seemed like he was more bothered by our emails to get the house inspected.
He had to ask for the home address twice.. all information needed was given to him weeks prior. Forms just needed to be signed and approved between our builder & his business.
We eventually had to hire another inspector and all the forms, communication AND inspection were done in less than 3 days. If one business can get things done in 3 days with quality customer service and efficiency.. then I don't know what the hiccup was for our situation. If they couldn't pencil us in, were busy or OOO, a simple communication would have fixed that but we heard nothing.
A little disappointing after seeing overwhelmingly positive reviews for this business and wanted to support small businesses.
- 10650 N Geronimo Dr, Casa Grande, AZ 85122
- Industrial Roofing
- Slate Roof
- Flat Roof
- Hip Roof
- Rubber Roofing