Heafner Motors

last week my husband made appointment to have his drivers side door checked an fixed.( will not open from outside) dropped it off at 8 am Wednesday. he called after 3pm. they hadn’t got to his car. he left it there hoping he would get a call Thursday that they found issue. he call around noon Thursday. an again they had not gotten to his car. whats the point in making an appointment. so the car set there for no reason. what did an emergency transmission install came in. he was not happy at all. this is very bad customer service.
He has reached out to chevrolet corporate.

If I could give a zero I would!!!!!! I think they are a complete rip off. I used them to do body work on my truck after my accident only to find out they charged my insurance 8K and wanted another 1,195.40 for towing!!!!! They left glass in my truck and I could only imagine how much the clean up fee was and what looks like part of my window panel. They attempted to hold my truck hostage after it was finished in hopes for the nearly 2K. I should have went to DeSoto!!!! I would NEVER recommend for any vehicle body service!!!! If anyone reading this could tell me how to get glass from my dash panel I would greatly appreciate it!!!

From my initial contact via the website CONTACT US ON THIS DEAL button/form, and receiving a call from Luis, everything was super-professional. He did not act like a "typical" car sales person... he was always prompt in getting back to me via text/phone and emails. We were able to come to a number over the phone, which I felt was a fair and competitive price for the truck, and he understood I was coming from out of state with a cash deal/check from my local credit union, and I did not want to do the typical sales dance in the F&I office. He provided me an out-the-door price, including the doc prep/dealer fee which was much lower than I was ever use to....

Luis was exceptional through the whole process, and even facilitated picking me up at the airport in Memphis as I flew in from South Carolina, and drove the truck back home. The entire paperwork process happened quickly at Luis' desk, even the financing I decided to do with GM, instead of my credit union. The F&I manager came into Luis office to introduce himself and thank me, as did Mr. Haefner as well.

Overall, I was very pleased with the entire process, and with the price of the vehicle. I wish my local GMC dealership was as on-the-ball and professional as Haefner, but, as they are not, I had to fly out of state, and drive back across Mississippi, Alabama and Georgia back to South Carolina.... but the new truck made it a nice drive.... Luis even followed up with me to see how the trip was going.

Thanks for the great service from Luis, and the great experience overall!

Bob Keenan
Aiken, SC

The best experience I have ever had. That is why I drive four and a half hours away to buy vehicles. This is the second time I have purchased from Heafner. Kevin Burchfield is the easiest, and most honest salesman I have ever had the pleasure of dealing with. Kevin is a major asset to the team, and the reason I am a returning customer.

Stopped in for a warranty repair and the service department was very friendly and happy to help just a small issue but the service manager came out and helped me get a bulb replaced and back on the road I believe his name was Brian really nice people

It was awesome. Everyone was so great they treated you like family. Austin are salesman was so awesome he was great to deal with and made buying a vehicle so easy. His knowledge of every vehicle we look at was so good. Don't miss out when you are buying a vehicle go see Austin and Heafner Motors and I promise you you will drive one off the lot. Thank you Heafner Motors

Friendly staff, excellent service!!! My daughter and I were traveling to Nashville for her first live concert. Our yukon broke down in our way. It was late Friday night. We got a tow to the dealership early Saturday morning. Several staff asked if we were ok or needed anything. Service department was able to fix the yukon and we were on our way by 10am. We made the concert that night. THANK YOU!!! Yall saved the day for us!

Austin the salesman was very helpful and very understanding of what we wanted. Made it an easy process with no hassle. Just helpful all the way around.

Luke had sold us our Silverado last year. Our needs have changed since then and he helped us find a vehicle that is easy to get in and gets good gas mileage. We will come to Hefner Motors in the future when we need a vehicle.

Enjoyed working with Luis. He got us in and out easy seamless deal. I was able to trade my truck in for a 21 trailblazer that I absolutely love already. We are repeat customers and love working with everyone at heafners. 10 out of 10 recommend!!!

No issues with dealership, everything was straight forward, questions answered, and everyone seemed friendly and helpful.
Only extremely disappointing part of the transaction was I discovered after getting home with the vehicle no owners manual in the glove box. There was a quick start guide and safety features book but no owners manual. Messaged the sale associate the next business day and was informed I could locate it on line and he didn't think they came with vehicles anymore??? Pretty sad to spend 70k on a vehicle and can't be provide a wealth of knowledge about what you just purchased. Little research on Chevrolets website and I found I can order a manual for $50 and in the items description it states "Factory issued glove box manual. " lt would seem Chevrolet puts the manual in at the factory but disappears later. Still trying to get the manual that should have been included with my purchase. It'd be nice to look up how all the functions on my new vehicle work, see recommended fluid and maintenance intervals along with any other important information to help me get the most out of this major purchase.

Kevin Burchfield is helpful, honest, and professional. I never felt like he was trying to push me in to something I didn't really want or like because it was more expensive. I feel that I got the most for my money and we are VERY pleased with our purchase!

Scott at batesville, ms heafner motors was extremely helpful and intuitive, made my first car purchase an easy & enjoyable experience.

Despite GM strike at time of service and other uncontrollable setbacks throughout. Brian and the HM service center went above and beyond to provide exceptional customer care throughout. Thank you!

We had a great experience with Luke Latham. He acts as more of a guide than a salesman; providing facts and helping you navigate what to look for. It was refreshing to see as opposed to the classic pushy and manipulative persons at other dealerships that we experienced. Definitely get connected with him.

Thank you Hannah! Easiest vehicle we’ve ever bought. You answered all our questions & even delivered it. Nice dealing with someone so friendly & hassle free.

We enjoyed working with Scott and Austin! We were able to complete some of our paperwork over the phone. We love our 2024 GMC Sierra!

About 8 months ago I called inquiring about getting my catalytic converter fixed. It took about 3 months for them to do so AFTER paying half for service so they could order the part. They became angry that I was angry that it took so long to fix part. Fast forward, on 8/28/2023 I had someone to take my truck in for a diagnosis and was told by a lady in the service dept. that the diagnostics fee was $250 and that it would not be subtracted from my total cost. After I calling and speaking with a guy, I was told the diagnostics fee was $114. I'm POSITIVE this is retaliation for getting mad at them for prolonging the last situation. WILL NEVER DO BUSINESS WITH THEM AGAIN....EVER!! POS 0/10 DO NOT RECOMMEND

I had to have a recall fixed on my Jeep. I was on time for the appointment. They processed the paperwork, and just over an hour later, I was on my way! I met Mr Heafner, who is very friendly, he gave me a hat and we both wished each other a good day!

I Was looking for a truck. Called austin. He called me back and said he had 1 being delivered that day. Sent me pics and bought it that day! Best sales man around!

Always great experience with sales and shop. I’m at least a 15 repeat buyer thru the years. Thanks to Scott Cheshier.

Pretty satisfied with the staff at Heafners. They replaced my transmission and control arms and did a good job on my service.

I was getting a key fob made. I called to get availability and pricing. He physically made sure the fob was in house. I arrived about 15 minutes later and they got me in line. The CSR informed me of a recall and asked if I wanted them to go ahead and take care of it. They did both. and I was I a d about in about 30 minutes.

The entire experience purchasing the GMC Terrain was above 5 Stars. Scott made the entire experience 5 stars. No hassles In anyway. They have won me as a customer for life.
Thank You to Mr. Henry, Scott and the staff at Heafner Motors

Luke Latham was pleasant to work with. He took care of the little details so that when we arrived to pick up the vehicle, it didn't take all day. Thanks Luke.

Austin was absolutely amazing from the first day I reached out. He asked all of the right questions to ensure we were happy with our vehicle, received the best interest rate, and had a stress-free day of finalizing the deal. I walked away feeling like I know him and he cared about us as people instead of just a number. He's earned Heafner our business going forward.

Took my Tahoe in to do a change out on a airbag recall. Everything was excellent was in and out quick.

Man I could not believe it. Went in with a Recall on passenger air bag. Seems like no sooner I got there it was ready. I highly recommend Heafner.

First of all, we are grateful that you were able to resolve our problem. However- we were traveling through MS when we had a flat and had to put on the "donut" . We called Heafner and were told they could fix the flat if we got to the service department before 5:30. After driving faster than we should have on the donut, we arrived at 5:09 only to have the service writer tell us "we don't have enough time to do it.,, thus stranding us in the service area. She examined the tire and found several "reasons" why they couldn't fix it. None of which turned out to be valid. When she did agree to have someone fix the tire, they were able to patch it. The whole job was complete, paid for and we drove out the door at 5:29--still before the 5:30 closing time. We probably could have driven out by 5:20 if she had not been rude and wanting to argue about everything.

Stopped by to see our friend Kevin. We bought our truck from him a couple years ago and will buy again from him when we plan on trading our current in. Kevin is the best Sales guy ever!! Thanks Kevin for being awesome!

The people were courteous And done a real good job On my truck Besides waiting on parts to arrive Everything was done in a prompt matter I would highly recommend Hefner motors

Best service ever. People are so nice and very positive attitudes and personable
I cannot say enough about the entire service team. I will continue to have my jeep serviced at Heafner motors

Please pay attention to any negative reviews! The people selling used cars at this dealership are transacting in an unethical manner. We recently bought an older truck from them that seemed to be in decent mechanical condition. Within a week of purchase, the truck showed major issues. A mechanic inspected it and indicated it needs THOUSANDS of dollars in mechanical repair. I contacted the dealer because we just bought the vehicle. Asked them for help. Told them it was financially devastating to our family. All they said back to me was - thanks for your purchase. ...the truck was purchased as is. That's all they said.

It has now been less than 3 weeks since we purchased it - there's no way these issues just suddenly happened out of nowhere right after we bought it.

They are UNWILLING to discuss this in good faith and to do the right thing.

We spent all of our savings to buy this truck. Once the sale is final, they do not care.

No matter the deal.... No matter how great everything seems.... I urge you to take your business elsewhere or you may end up in a financial predicament.

Everything is always up to standard. Even with a booked schedule the service was fast!!! Tyler was very professional and the customer service rep was Amazing. Heafner, never disappoints. Thanks....