- Warrenton
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Metal Roof
- Flat Roof
About the Business
At Genesis Construction Group, located in Warrenton, Virginia, we pride ourselves on our versatility and technical expertise, enabling us to tackle both residential and commercial projects with confidence. Our comprehensive range of services includes roof installation, replacement, waterproofing, skylight installation, gutter installation, and repairs for water damage. This breadth allows us to manage complex projects from start to finish, ensuring that every detail is meticulously addressed. Our well-coordinated team is dedicated to delivering durable, high-quality results that provide long-term value for our clients.
We understand the importance of organization and consistency in our work, which is reflected in our ability to respond swiftly and effectively to the needs of our clients. Whether you are facing water damage or planning a new roof, we are committed to guiding you through every step of the process, ensuring that your project is completed thoroughly and to your satisfaction.
What people say about “Genesis Construction Group”?
Customer feedback on Genesis Construction Group is mixed, with several reviews praising their quick response times, quality of work, and professionalism. Many customers appreciate the diligent communication and assistance throughout the project, leading to successful outcomes. However, a significant number of reviews express frustration over poor customer service and communication, particularly regarding delays and lack of follow-up on estimates and ongoing projects. These serious complaints highlight a need for improvement in customer engagement and reliability during the project timeline.
What Users Like The Most
- The team was professional, attentive, and highly skilled.
- They showed up promptly and helped get the standing water out of my basement.
- Any questions were addressed immediately, work was done in a timely manner and the price was fair.
- The work was completed on time and within budget.
- I would definitely call them again if I need repair work.
What Users Like The Least
- Great meeting for 2 hours and was so excited they could get me a bid back before Thanksgiving, but never received it after multiple follow-ups.
- We feel like we’re being ghosted; can't get ahold of our contractor.
- Canceling the contract should have cost us the 10% held, not a much larger sum.
- Poor communications with the sub-contractors and the customer.
- Workers don’t show up as scheduled and customers are not notified of delays.
Recommended Reviews
Once my HO insurance approved the scope of work to be done in my basement, Travis the production manager and Kayleigh were quick to respond and a pleasure to work with. Paul just completed the work and it looks like nothing happened. They matched the color for the bathroom chair rail panel to a T. The work was completed within a week!
I’ll be using them again when I need my deck redone this fall
Thanks again to Genesis Construction group
Thank you Genesis for dropping everything for me. HUGE shout-out to Genesis Construction Group for getting us across the finish line on the closing of our former home. HOAs are harsh when it's time to sell. No violations in 17 years and one week to closing, they gave us 8. All good! We handled it. A sale in less than 2 days with a very quick 2 week closing! Genesis has been wonderful to us over the years with several major projects.
Our insurance company recommended Genesis to make repairs due to water damage. They recommended them because they supposedly stand behind their work for 5 years. The work involved replacing a ceiling, carpet, a bathroom shower and various other smaller tasks. Let me begin by saying the estimator that came out was very kind and professional. And the individual contractors that came out to do the drywall, painting, carpet and electrical work (when they finally showed up) did a good job.
That all being said, we found this to be one of the most dysfunctional companies we’ve worked with. Owners are non-responsive and do not take care of their customers. We left messages with the CEO and never received a return call. Project Managers are disorganized and poor communicators. We would have to constantly call to find out when a contractor was coming. Sometimes it took several days before we would get a return call. We had multiple days of no-shows and other times a contractor would just show up with no notice.
The last task they needed to complete was the installation of shower doors. They installed them, but after they left, we noticed there were 1/2 inch gaps at the bottom side of each door. When you turn the shower on, water leaks out the gaps onto the floor. We told the Project Manager about the problem, and he said he would send someone out to fix it. But before he sent someone out, he wanted me to sign over to him the last check from the insurance company. We were reluctant to do that, but he insisted that it would get fixed and that they guaranteed their work for 5 years - so no worries. He did send someone out (twice) to fix the shower doors but they were clueless as to how to fix it. We made several calls to Genesis to get this resolved, but no response. We also asked several times for an accounting of what had actually been spent on materials compared to what the insurance company paid. The Project Manager said he would provide that, but of course we never received it. It has been several months now with no response from the company, and we’ve been forced to go out and pay for a new set of doors and have them installed. We have notified our insurance company so that they do not recommend this company in the future.
Update: This review was posted for David Bingham who was your customer. He tried posting through his email but wasn’t successful so he asked me to post it. I worked with David and Genesis through this entire process.
- Warrenton
- Residential Roofing
- 24/7 Emergency Repairs
- Free Estimates
- Metal Roof
- Flat Roof