Gary Ricks Services Inc

Very professional honest and on time I had a man named Greg he was amazing
Good work for hireing a amazing technician

The technician was thorough in his explanations to make sure I understood everything and could make an informed decision, which I appreciated.

I've had a lot of positive experiences with Gary Ricks Services from a furnace tune up, swamp cooler winterization-summer use, and moving floor vents, and on top of that, Gary cut a vent hood section for me and didn't charge me. I had gone to several places before I went to Ricks and Gary was the only one who was willing to help me out. Thanks for great service and good prices.

Thanks Gary for installing my HVAC originally so many years ago and for your crew repairing it today. Shawn is a true pro seriously knows what he’s doing; and best of all the sort of fellow you can feel confident sending to your clients house.

We had a different HVAC company do some work for us and it was a mess. Gary came to talk about our options for fixing the mess the other company made. He could easily have gotten a lot of money out of us, but he honestly gave us the cheaper option. That was so refreshing.

Shawn came over to work on my AC issues. He was very knowledgeable and informative. He gave me all the information I needed up front to make a good decision and didn't pressure me in any way. Very friendly and did great work.

Great work and customer service! Our dryer vent wasn’t working and we suspected it wasn’t connected at all. They sent a tech who did a great job assessing it, and then had Gary himself come over to verify what needed to be done. Gary was incredibly kind and considerate, (and patient with our puppy!) and offered as much explanation as I wanted.
The tech, Michael, who came to fix the vent was great. Respectful, clear communication, efficient work, and bonus - he was patient with my toddler who wanted to be his apprentice & with all the child locks around our house. With the job, he had to be in and out of the house quite a bit, and once he was done cleaned up after in all work areas and did a great job. I really appreciated that kind of customer service and wouldn’t hesitate to use these guys again.

Michael was very nice, quick, professional, and to the point. No fluff, other than all the fluff he excavated from our dryer vent. Very reasonable, too! Always a good experience when we call on them.

We had a great experience with Gary Rick’s Services! Shawn was very friendly and super knowledgeable. He explained everything in detail for us so we had a full understanding of how everything works and what improvements could be made to our heating system. He was very patient with me and worked quickly and efficiently!

Michael and Greg were so great with the installation of our new air conditioner. They were courteous and professional and explained everything in great detail.

Gary Ricks is great! They are very quick to get out and fix your issue! Shawn is fantastic! He is very kind, knows his stuff, and keeps you well informed about what's going on. Highly recommend!

My old AC was going bad and I really needed a new one. They sent Michael over to remove the old one and replace it with the new one. He was very efficient, on time, answered all my questions and was very friendly. He did an excellent job. I’m glad they sent him to do all the work.

Shawn came to do our maintenance and he was great. He explained particular needs for our hvac unit and duct work so that we can keep it functioning well long term. He was friendly about our baby chasing after him.

Shawn came and did a diagnostic on our heating unit. He was very knowledgeable and helpful. He answered all of our questions and helped us to know what we needed to do going forward with our heating unit.

We always have a great experience with Gary Ricks. Most recently, we had our outdated AC unit replaced with a high efficiency unit. Gary, Michael, and Greg completed the job with no issues and explained their every step. Greg has also helped us out numerous times with furnace tune ups. If you're looking for fast, efficient, and friendly service, go with Gary Ricks!

"Gary and his crew (Michael and Greg) installed a new gas furnace and a new dual heat pump when our old gas furnace quit. They worked for 2 days to get everything installed, and I was impressed with their professional service, willingness to answer questions, and the price for the new equipment. We have had Gary and his crew work on our HVAC system before, and we've always been impressed with their professional service and commitment to excellence. They have always been fair on pricing, and kept their word on quotes, with no unforeseen add-ons. I highly recommend their HVAC service.".

We have been very impressed with Gary Ricks. We had two companies come look at our furnace when it was making weird noises. The first company barely touched the furnace and quoted me for a new furnace. When Shawn from Gary Ricks came to our house, he took the time to really inspect the furnace, cleaned it out and fixed the issue. We appreciate their honesty and efficiency and attention to detail!

Such great customer service with these guys today. Their new building is great. They showed us some great options for our home and we setup appointments to get our maintenence done. We are looking forward to working with them.

Shawn arrived on time, answered all my questions and was very helpful. Pricing was good and I am pleased with their service!

These guys are amazing!! Michael, Greg, and Shawn are top of the line installers that will get the job done right.

Shawn was great to work with. He really seemed to want to help and not just get every cent he could squeeze out of us. He was very friendly and provided great service!

If you’re looking for reliable HVAC service in Logan , I highly recommend this company! The technician arrived promptly, was highly knowledgeable, and quickly diagnosed and fixed our furnace issue. Beyond the repair, he provided valuable recommendations on improving our heating efficiency and even took the time to educate me on better HVAC maintenance. It’s refreshing to work with a company that genuinely cares about its customers rather than just making a sale. Their excellent customer service and honest approach make them a standout choice for anyone needing HVAC services in cache valley.

Greg and Michael and Stephanie were professional, knowledgeable and very attentive to our needs. I highly recommend Gary Ricks services. Great customer service.

Shawn delivered top notch service. Same day and my furnace is fixed and for less than I was expecting. I recommend Gary Ricks to anyone needing HVAC service.

Greg arrived promptly to replace the filter on my old furnace on a cold December afternoon. When I realized only cold air was being pushed out later that evening, I called and reached Shawn who arranged to come over to check. I was pleasantly surprised to see not only Shawn but Greg at my door. When Greg heard about my problem, he left a holiday party to join Shawn to assist. Both worked well together and were able to get my old furnace working well. I was very impressed with the quality of customer service offered by these two professionals. Thanks again guys!!

Absolutely great! Shawn was wonderful to work with. Kept me informed on everything and explained every detail. The office was easy and friendly to deal with. Keeping their numbers in my contacts!
Thanks for your help!

I had a Furnace exhaust vent blow off of the roof of Our paint Shop.
Called several people and no one would help me with the problem. Called Gary Ricks and Gary himself showed up to assess the situation. He came back with a lift and fixed the vent even though it was a cold and snowy day. Great Job Gary!

One star is the lowest is the reason for the single star. They were called out for the central air not working and immediately pressured my friend into a new unit. Once they installed it it didn’t work, so they finally looked for a problem and found a ruptured line from the siding installation and repaired the actual problem. So several thousand dollars to do a simple repair that would have been detected if they actually looked for the problem. Then they were called out again and diagnosed a part on the heater, once it was replaced the system quit working again and another part was diagnosed and replaced which didn’t last. The problem appears to be a common problem that actually trained and experienced repairman know how to fix. We’re never using this company again and I recommend you don’t either.

Shawn was very helpful and friendly. He was very genuine and kind. We would be happy to work with him in the future. Thanks Shawn!

They got me scheduled quickly and Shawn was great. He got everything installed and gave me some good advice on maintenance. Thanks!

These guys are fantastic! I've had them service my furnace and air conditioning for years now. Professional, knowledgeable, affordable, and overall just fantastic!

"Gary Ricks Services did an exceptional job with our heating and cooling system. From the initial consultation to the final installation, they were professional, efficient, and genuinely cared about our comfort. Gary's expertise was evident, and he took the time to explain everything in detail, ensuring we felt confident with our choices. We couldn't be happier with the service provided. Highly recommend Gary Ricks for any HVAC needs!"

Gary Ricks and his business have been great to work with. He’s an honest man and I wouldn't hesitate to call them!

If I could give them 10 stars, I would! Gary and his team installed a new HVAC system in a problem area of our home. They were polite, efficient, and fair. Would use them again.

Asked for a diagnosis on my a/c unit that didn't seem to be getting cool enough. Was told it would be $25 for the diagnosis and over $100 if it needed refrigerant added. Sounds fair enough. The technician showed on time, was pleasant, turned on the a/c unit and then felt the air coming from the condenser unit fan as well as taking of the back cover to confirm some specs. Told me it could be a worn compressor, low refrigerant, or other possible problem. Never put on pressure gauges to check unit pressure. Done. Gary... that wasn't a diagnosis, that was a social visit that cost me $25. And to think I've recommended your company to half a dozen people since you did some work for me a few years ago gives me pause.

Call anybody else, be warned. August 2024, residential AC about 8 years old stops cooling. Called Gary Ricks, remembering good experiences from around 2014. An appointment was available the same day, which is usually a positive but the reason for availability is now apparent and it isn’t a good thing.

Technician Greg was at my home less than an hour before reporting the fix was going to be upwards $1000, depending on refrigerants. Not unheard of or too alarming, price wise, for what I thought was finding the leak and physically fixing it. In hindsight, the speedy resolution was because instead of finding the leak physically like most recommend, Greg opted to use a leak sealant chemical “EZ Seal” to fix, then added refrigerants for a total cost of $727. Without knowing the location or size of the leak, and also without any guarantees offered.

Sure enough two days later the AC is back to the same place it was before. Come to find out that the product used could potentially force me to replace the entire AC unit with a leak this size. A many thousand($4000-6000+) dollar ordeal. Calling Gary Ricks Inc. was a waste of time and money due to them skipping a corner, and also haphazardly released ~3lb of refrigerant into the environment or my home depending where the unknown leak actually is.

Please view the attached images for an example of the exorbitant prices and results you can expect, and more about the product that is being dumped into Gary Ricks’ customers AC units willy-nilly to make a quick buck at the potential expense of their property.

I am sure the response will be that the risks were explained and accepted. In truth the explanations were vague and implications and options not fully explained. When we as customers call a service business, we are placing our trust in YOUR expertise. You can’t expect the customer to know what’s best, that's YOUR job. Why would a professional even suggest such a risky solution as a first step? This is like a doctor suggesting a life threatening surgery before getting an x-ray and exhausting less invasive and dangerous means of treatment.

Naturally, I requested a refund. I am a fair person, I just want it made right. If not a refund in whole then in part based on labor performed and costs closer to real material expense plus actual overhead. The offer in recompense was $450 towards a whole new unit, many thousands of dollars already likely up-charged as well to cover, and even potentially made necessary by the lack of care and diagnostic integrity used when not fixing the issue the company was contracted to fix. My AC is 8 years old, replacing it shouldn’t be in the conversation here, and last ditch products like Easy Seal should not have been used so quickly.

Others I’ve spoken with since in the Cache HVAC community have disclosed to me their lack of faith in the ethics and practices of Gary Ricks Inc.. Upon mention of the name, “say no more” was the negative sentiment regarding whether the costs were competitive and the work correct.

They’ve also disclosed to me their own prices. For example, $35 per lb of R410a, instead of about $100. The refrigerant wholesale is a bit above $10/lb apparently, but fluctuates. Covering overhead and making profit is an expected part of doing business, but to this degree is outrageous if you ask me. The other guys charge $100 for EZ Seal, but likely offer follow up if it doesn't solve the issue. Just what supposed expenses are being lumped into materials here?

Your customers deserve better. Luckily there is better in the area in other HVAC companies.

Week Later Update: Was properly (physically) diagnosed with step by step investigation, including use of nitrogen tank by other company. Leak was audible, and easily found by the technician from the other company. It was too large for EZ Seal to fix, and in a place it could be welded. Issue fixed within a couple of hours for $340 total, about half of the cost of Gary Rick's material costs alone. Most of which was the cost of adding proper amount of refrigerant(6lbs, not 3.5) to the system.

The team was responsive, upfront, transparent. The job was done with professionalism by Greg, Mikey, and Ralph, with great support from Steph.
They did an AC replacement after our compressor totally died (very old unit).
Will definitely keep them as a main service provider for my hvac. Thanks!

"Shawn was early for the appointment. He gave us very valuable information on what the problem was and how we could fix it if it happened again in the future.".

As always excellent service from Gary ricks and his crew. Mikey and Ralph were here on time, they were friendly and courteous, kind to my animals, and they got the job done quickly and tidally. Hats off to them.

And I just had Greg come help install a new nest thermostat on my old furnace system. Nothing was normal. And getting the nest to talk to the Wi-Fi and my phone app was highly challenging and I never would have done it by myself. Greg persisted and got it done. Five stars Plus

Had the techs from Gary Ricks out already multiple times since we bought our new home. Always impeccable service. Shawn serviced our water heater and AC and both are working like they are new. He also installed a smart thermostat in no time with challenging new wire routing. Ralph and Mike came out to clean our duct work and again what a difference. Can't recommend these guys enough. Super-friendly and knowledgable who are happy to explain every step of the maintenance/repairs. I signed up for their long-term RESA plan to make sure I'm getting in with their techs whenever I need to.

These guys are awesome and I would highly recommend them for all your HVAC needs. Michael and Ralph showed up right when they were scheduled to be here. Gary arrived with them to personally let us know how much they appreciated us being a customer. Michael and Ralph had our old A/C system removed and the new one installed within a few hours. They did awesome work and were very professional and informative throughout the entire process. Thanks to these guys for making our home comfortable again.

Gary is knowledgeable and helpful. We had a very complex project, and Gary handled it beautifully. His office staff is super organized, keeping us updated on what was happening when.

Shawn was our technician and did a fantastic job, he was right on time, efficient, kind, and easy to work with.

"Greg did a great job! He explained everything, he fixed what was needed. He went above and beyond and we were very pleased!!"

Shawn and Stephanie were very helpful getting my water heater issues diagnosed. Shawn provided a clear list of options to resolve the problem.

Very impressed with the quality and service! Everyone I spoke with from the technician to the one on the phone was professional, friendly, and helpful. They were able to get out here quickly, and the technician was very knowledgeable and great to take me through what he’s doing step-by-step. Definitely recommend!

The AC at our rental property stopped working. Gary Ricks sent over a technician the next day. Greg fixed the problem quickly and the price was excellent. Thanks for your great work.

We are so grateful that they're always there for us taking care of our needs for our home our apartment complex and our parents home Thank you for such great service.

Luckily before I paid $128 service call that I had scheduled with another company, I heard a radio ad for Gary ricks. They had my air conditioning fixed less than 24 hours later. They communicated very well, the technician was nice and friendly, thank you so much for the reasonable service call charge.

Seriously amazing work on moving our AC unit! Kept us informed of what was going on, explained the processes, extremely friendly and kind! They were truly the best! They also looked at and tuned up our secondary AC unit which wasn’t even a reason they came out. They went above and beyond. Would absolutely recommend!!!

Gary Ricks was great. Shawn serviced our A/C and got it working within 30 minutes. Very quick, efficient, and well-priced. Much appreciated!

Had Gary Ricks come back for additional maintenance and follow-up from previous work. Shawn was once again helpful in maintaining the system and after identifying some issues caused by initial construction helped to remedy them. Will continue using their services for their reliability and knowledge.
Updated 2025-05-11
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My AC was not cooling efficiently and thankfully I was able to get an appointment with Gary Ricks. Shawn was sent out and listened to the history, investigated, and laid out a plan for complete resolution after refilling the coolant. Additionally he informed me of some good knowledge that will help in situations going forward. Appreciate his knowledge and help in resolving this matter!

It was enjoyable getting to know Shawn. I appreciate his attention to detail and willingness to explain what he was doing, why, and how things worked. Thanks Shawn

Micheal and Shawn showed up on time. They took the time to do the job right. They was very professional and explained everything they were doing.

Update:

Our heat went out during the winter and Shawn was able to come by and help get things going on the same day. When something bigger came up later, he did a great job with making sure we understood what to expect as far as options, the time it would take to get parts, etc. Thanks again, Shawn!!

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With each visit, Shawn has made sensible suggestions to improve our system and increase its lifespan without breaking the bank. There is no way I could do all of this myself, not to mention that I wouldn't have the expertise to do the extra things that have been done

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Shawn continues to be a reliable technician who not only gets the job done but can offer excellent suggestions for future needs and upgrades. Thanks again, Shawn!

I have used Gary Ricks twice, and have been very happy both times. The scheduling phone call was easy and the lady I spoke to was warm and professional. I was informed about when the technician was on his way -- and he was on time. Shawn came both times and he's great. He knows his trade and he is able to explain things in layman's terms. The first time I needed a repair and he came back to do that, this time I just needed maintenance. All of my experiences with Shawn and with Gary Ricks have been top-notch!

I use Gary Rick’s for all my heating and AC.
Michael came out the past two days and replaced my 23 year old furnace and AC with new units.
I couldn’t be happier with the service! Michael was on time, thorough and respectful…he even made sure my dogs never got out of the yard or front door as he was here for the two days hooking up the nee units.
Gary Ricks, himself, came out to measure and calculate the bid.
Stephanie made sure I was hooked up with financing that will supplement my money down.
If you want your HVAC done right, call Gary Rick’s Service!

We are very pleased with this company. We chose them based on their Internet reviews, and we were not disappointed. Their technician, Shawn, did a great job as always. He is knowledgeable and explains things well!

The technician,Shawn, was friendly and on time. I appreciate the package I purchased a few years ago. It ensures that the maintenance on my furnace and air conditioner is up to date. He cleaned my dryer vent and I was amazed how much better my dryer works

We had an AC unit that was not working, so we called Gary Ricks to have it looked at and to service both of our furnaces. Shawn and Michael showed up and quickly got to work one cleaning and one diagnosing the problems we were having. I appreciated the way they respected our time and were quick and efficient at taking care of our home. Both took time to explain the issues we were having and what needed to be done to fix it, and I didn't feel like they were trying to push extra services or fixes that weren't necessary. Very knowledgeable and helpful I would use them again and will definitely recommend them to others.

Shawn was very knowledgeable and professional and did a great job getting our AC and furnace serviced. He was on time and efficient. Highly recommend!

The office administrator (I’m sorry I don’t know her name) was excellent too. Very friendly and called me back to schedule my service much earlier when she had a cancellation.

When you call Gary Ricks Service you know your problems will be fixed the right way, they don’t take short cuts. Shawn and Teryl are very knowledgeable and are willing to sign their name to their work. You won’t be disappointed when you call Gary Ricks Service!!!

"Radiant heat problem, called Gary Rick’s and they sent their best man, Shawn!! Upon arrival Shawn found the problem and we were soon back in work condition! Shawn handles all my heating and air conditioning problems and services. He is the best!!’".

Shawn is the best!!!!! He is the only person I want working on my furnace, a/c, water heaters, fireplaces, etc.. What a knowledgeable, efficient, hard worker. Kind, friendly, and professional. I know the work is getting done right with Shawn!! Thank you!

Gary Ricks Service is just always there to take care of your needs. Shawn is the man! Knowledgeable and never cuts corners. I never doubt he has my best interest when repairing my products. Thanks Shawn!!

Had Shawn from Gary Rick’s Services come and do my yearly furnace cleaning and tune up. Great piece of mind as winter is just around the corner. Shawn is very experienced and very thorough, never cuts corners. Awesome job Shawn!!

The message you included was: Outstanding job done by Shawn, Mike, and Jared installing our new air conditioner. Outstanding job by everyone! Thank you!