Firesafe Chimney Service

Used for chimney sweep services. Very professional and respectful of our house and animals. Would highly recommend it would use their services again.

This business gave us outstanding service and repair of our furnace chimney! They were responsive, professional, and arrived when scheduled.

Worst customer service I’ve ever seen no call back or being able to contact. They came out to clean our wood stove and they “found” something wrong with it 3 hours later it’s fixed and now all it does is poor water out. Tried to call them to come back out and fix it and they won’t answer. Use ANYONE but this company.

Let me start with the fact I used this company last year to clean my pellet stove, they did a fine job, and I thought I would use them again this year. That has turned about to be a tremendous mistake. I scheduled them for annual service on 2 August and was rescheduled the day of for 31 august. On the 31st, the gentleman determined they needed two people and rescheduled me again for the 16th of September. Only one, different person arrived on the 16th and in the process of trying to clean our pellet stove himself, broke it. The stove was working the night before and during service, be cause a short that cause the stove to stop functioning. When we were told that our stove had a short and wasn’t working, they said they would come the next day to change the fuse. Instead, we were told it might be a bigger problem with the whole control panel and that they would have to order the part and fit us when they could. They came the 24th of September to see if they could find a fuse in town that might be the issue, but when they couldn’t we were told we wouldn’t be put on the schedule until the parts arrived. I heard nothing for weeks on in the second week of October I followed up and was told the parts were scheduled to arrive 14 October. I hear nothing again until I reached out on the 18th asking if they arrived. I was told yes, and they were trying to squeeze us into their schedule for the 19th and if we couldn’t make the 19th work, we would have to wait another 10 days because they are “jam packed.” My husband and I both work full time and I had already made arrangements to be available on four other occasions. They gave me less than 24 hours to be home in a 2 hour block during the workday or else I would have to wait even longer. I made today, the 19th, work by taking time off work and they came to change the fuse and control panel. Well the stove is still broken and apparently they now think there is a short somewhere else in the stove. They’ll have to call the manufacturer to try and trouble shoot and come out to my house, yet again, to try something else. What should have been a very simple service to clean the pellet stove has now turned into an ordeal where I’ve missed substantial time from work to be available and that has lasted nearly three months. The lack of communication on their end and failure of an effort to make this right in a timely fashion has been utterly unacceptable. With temperatures dropping everyday the decision to use this company to clean what used to be a completely functional stove, will be costing me hundreds in heating fuel while my pellet stove continues to sit broken.

I have a simple single-walled chimney. I was charged the full rate to clean this chimney. The chimney cleaner (who turned out to be the boss’s son) never went on to the roof to check the cap. When I mentioned this to the owner, Susan, she said he, “Probably checked using his phone to take photos up the chimney, and also because your roof is probably icy and snowy.” My roof is clear and clean, no reason not to check the cap. (I could take pics with my phone if that was all the service I needed!) The cleaner took out one piece of pipe and used a brush up the rest. However, he did NOT clean the piece he took out, which contained the vent piece. So that piece still stuck and was causing smoke to come back into my home. I called Susan, the owner/operator, who said she’d talk to her son and that if he hadn’t fixed the problem by end of day, to call again, because, “Things get busy.”

Still no call back.

We had them come out and do both our boiler stack and wood stove stack. Great job was performed by the technician, and once he was done, it was like he was never there. He really took the time to clean up after himself. He also gave us an A rating on the condition of both pipes. I will definitely use them again. Plan on using them for our air duct cleaning and inspection too!

I asked them to come repair my pellet stove. I was told we need to clean it first then we can repair it. I figured ok that’s their policy that’s fine. I came hone from work and see it wasn’t repaired at all. I call the personnel that came out and he stated I cleaned it, I’m not the person that repairs it. So I was charged for a cleaning and no one even tried to repair it. I can’t put in to words how bad the service was. They said they would fix it and never even attempt to fix it.

Called this company to service my fireplace that is not working properly, and was told that they would mark me down for two weeks from that date. They also mentioned they would give me a call back if they could get the owner out before that date. Never received a call, so I expected them to show up for my scheduled appointment.

My husband took time off work to be there for the appointment, and around 3 pm we called to check in and see when someone would be out. The lady that picked up the phone said she was driving and would call back on ten minutes.

An hour later we still hadn’t received a call, so we called back and got someone’s voicemail. We called again a little bit later, and the person answered and said that while they remember scheduling with me, they didn’t have my information down or on the schedule. She took my information again and gave me another date.

That was also a no show, and no one is answering the phone.

I have been waiting weeks now to fix my fireplace, and will have to probably wait another couple weeks at least to get someone to fix it in the middle of winter.

This company is not worth the hassle. Call another company if you can.

Trying to book an appointment with this company has been futile. I had an appointment scheduled which took 3 different phone calls. Unfortunately, had a family emergency when the appointment was to take place, tried to contact them to let them know and reschedule. There was no communication on their end. Waste of time. Unprofessional to not even acknowledge a potential client.

I had had a new roof last year and was unaware how much detritus had been left behind. Luke not only cleaned it and moss but explained gutter problems and what to be aware of in the future. Pleasant and time efficient. Well done!

I called on Thursday and they were able to get me in the next day.The young man was super nice and very professional.I would highly recommend

My experience was great. I emailed FireSafe on Monday and they responded the same day, and scheduled within a few days. They arrived on time the day scheduled. They were very professional and did a excellent job with no mess. Thank you FireSafe.

Fly-by-night company that doesn't show up for appointments and then wants to reschedule for another day in the middle of a work week... like everyone else can just take off from work *again* and spend a day waiting around for them.. probably to not show for that appointment as well.

Their "business" line is actually someone's cell number who doesn't keep regular hours.

Do avoid the headache and call someone else. If they're not responsible and that lackadaisical in showing for an appointment I shudder in horror to think what quality "work" they would leave in their wake.

Called Firesafe Chimney to clean my wood stove chimney since I'm selling my house. Inspector wanted a Level 2 clean and inspection done by a certified chimney sweep. They showed up on time, laid down drop cloths and did there job. I would recommend using them!

called they"re in-town number on a friday morning no call back. called they"re salcha number twice was able to talk to a women with not much knowledge about the business was told if they didn't have the part they would have to order it asked about price she said cary would know she asked for call back number gave it to her over a week later still no call back. ordered part direct from company in lower 48

We recently moved into our house, and needed our air ducts cleaned. We made an appt with the first date they had available, about a month out. They called the day before our appt day, they came out at the scheduled time on our appt day, they assessed what they were dealing with and got the job done. They even wore the removable shoe cover things to keep the mess down from going in and out of our house. Its a messy job, they kept it as clean as possible. They were back and forth between the inside and outside where the crawl space was. There was extra issues with our ducts, they figured it out And got the job done. My only negative I have towards them was that even though they wore a shirt with the company logo, they did not look at all professional. One of the guys pants were almost completely ripped around the butt pockets and we could see the majority of his pizza boxers. Our ducts are now clean, job well done.

Awful service. They came out to service the boiler stack and dryer vent. Left a check with a family member who was here to open the house for them. Big mistake. They apparently cleaned the boiler stack and got a portion of the dryer vent done. Then "had to leave for another appointment". They deducted 10% and took payment. They never rescheduled. I've called and left multiple messages to figure out what needed completion and if they were gonna come back. No answer at the business. No response to messages. No idea what was done and what's left. Just not a good way to treat people!

The absolute most dishonest business that I have ever dealt with. They won't even return messages. Do not do business with these guys. They broke some pipes on my boiler and said that they started leaking out of nowhere. They were stress fractures at the joints on top of my boiler and the heating company confirmed that the leaks did not just start from wear and tear. That it was due to someome putting a great deal of pressure on top of them. Our tenants confirmed that the Firesafe tech was working directly above our boiler. Regardless, Firesafe refused to pay the repair bill. Dishonest as they come.

Totally unprofessional. I've been a customer with this company since they started business in Fairbanks. The owner came out did terrific service. He was personable and very knowledgeable. The second time, he sent a worker to clean my pellet stove stack. He was also really good. The next year, the worker sent was not as good and I worried a bit that he was thorough. The next year, a really young guy showed up who acted as though he was being inconvenienced and it seemed like he did only the minimum to service the stack. I pay with a credit card, and he was not able to take payment. So the owner's wife called at about 7am the next morning. I didn't answer as I wasn't up yet. Then she called after 8:30pm that night. I thought that was inappropriate. So, I called her about 8am the next morning. She answered the phone and said something like "I can't do this right now, i'm on my way to work". She also said "she tried to call me before & after she went to work". I told her that was unprofessional and that she was dealing with a customer only at HER convenience and it didn't set well with me. Needless-to-say, i've now attempted to reach them 3 times this year for service and they won't respond. So, they lose my business. Whether they like me or not, i'm a paying customer. So they're losing money and the other company gets my business.